Marketo

I inherited a new instance and would like to reach out to Support to create a new case. What is the best way to about this? Within my instance, when I navigate to Help -> Resources -> Support, I'm led to this page: https://experienceleague.adobe.com/docs/support-resources/data-sheets/overview.html Where do I see if we qualify for Expert Support Plan or Ultimate Support Plan? Also, where is the info about the actual channels (Online, chat, phone, Experience League, forums, self-help videos) to reach out to support? Thanks!

I am trying to setup webhooks for lead object in my accounts and when i am creating a smart campaign , I can't find the "Lead is Created" trigger. Can anyone help me with this.

Happy Friday, Community! I know there have been a LOT of questions about setting up webinar programs where people can register for multiple different sessions at once, and I've used many of them to set up my current program. However, despite accommodating for the things that were preventing the program/campaign(s) from working for others, I'm only seeing myself drop into the first webinar (I am testing a 3-part series). FYI - I'm not using a webinar integration for this (in testing or the live version). Here are more details for context and I hoping that someone can point out what I've missed: Field ManagementSet up a new Custom {String} Field called Webinar Date Code (ref: How to Setup Recurring Webinars in Marketo by Josh Hill). Operational Folder [FORM] The Webinar Date Code field is added to the form as a Checkbox option (ref: How to Setup Recurring Webinars in Marketo by Josh Hill):[SMART CAMPAIGN] Smart List looks for anyone filling out the abov

I have recently set up a new API to capture some leads from an agency. They are pushing them to Marketo, but the trigger that I've used in the past which is 'fills out form' is not capturing the leads.  What is the best way to capture these in the correct program, do I need to collect a unique field which listens for the field to be updated? If this is the case, what would happen if the lead came through again? If this field already contains data what will the trigger need to be? Any suggestions gratefully received. 

Has anyone had any luck adding a customized facebook share link (ie - when you click "share" I would like to pre-fill in the message that shows up for posting.) They used to have a place in Marketo where you can do this but they recently deprecated this (https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/social/configuring-social-actions/configure-social-sign-up-share-flow). I tried using the facebook developer tools and manually put in the appropriate open graph meta tags and coding, but it seems to ignore the OG info. Wondering if it's a problem with Marketo not recognizing it or if it's the code (but it works as a standard blank share with the right url, just not pulling the customized title and description from the meta tag.)

Hi All, We have strange issue coming in Marketo. Marketo Updated AT field showing old date when comparing date vale with consent Date. As "Updated At" is system field it should get updated at any record update. Please suggest. Regards, 

Hi, I am working with an outside vendor to get leads passed into Marketo from their site.  In trying to set up this connection, I have to set everything up in their Webhook Management portal.   The connection to Marketo is working but I am getting an Error message and I can not figure out the solution.  When asking for assistance from the vendor, I did not get any help.  Any guidance would be so helpful.

Hello Community,    Welcome to the Adobe Marketo Engage Community Mentorship Program 2024! This is the featured Community Discussion thread for your Adobe Marketo Engage Community Mentor, Carissa Russell (@carissarussell) who will be here to guide and support you and your peers with your Adobe Marketo Engage questions as you prepare for your Adobe Marketo Engage Business Practitioner Expert (AD0-E559) exam, through to the end of the program.     A little bit about your Adobe Marketo Engage Community Mentor, Carissa:     Carissa Russell has enjoyed working in marketing automation/operations for ten years. She is currently the Senior Marketing Operations Analyst for McGraw Hill, and is a 3x Marketo Engage Champion, Adobe Subject Matter Expert, MCE and former Fearless 50. She has previous expertise administering marketing automation platforms, managing marketing tech stacks and integrating system tools. She is passiona

I have a large number of contacts (250K+) that I need to pass through a trigger campaign. If I send them all at once, it causes a backlog in the Campaign Queue.I was thinking I could use Random Sample in a series of Request Campaign flow steps to send a chunk at a time.Something like this:Request CampaignChoice 1: If Random Sample is 25%  - Request Campaign X (otherwise do nothing)Wait 1 hourRequest CampaignChoice 1: If Random Sample is 25%  - Request Campaign X (otherwise do nothing)Wait 1 hourRequest CampaignChoice 1: If Random Sample is 25%  - Request Campaign X (otherwise do nothing)Wait 1 hourChoice 1: If Random Sample is 25%  - Request Campaign X (otherwise do nothing)Would that effectively split the large list into 4 parts and send one group per hour?

I am building out a guided landing page, trying to pull in a custom font to overwrite the entire page. I have uploaded the font into Design Studio. I am calling the font on the page:<style type="text/css"> @font-face { font-family: "Metronic Pro Black"; src: url('https://go.autoshopsolutions.com/rs/180-DGD-014/images/Mostardesign - MetronicProBlack.otf') format("otf") } body { font-family: 'Metronic Pro Black', sans-serif !important; } </style>I have also added it to my CSS I am calling:<link rel="stylesheet" href="https://go.autoshopsolutions.com/rs/180-DGD-014/images/tire-style1.css"> body{ font-family: 'Metronic Pro Black', sans-serif; font-size:12px; line-height:18px; color:#000000; font-weight:normal; }I am not sure if I am calling it wrong or some other issue is causing it not to pull. Any insight would be great!

Hi, I’m currently testing Email On Acid's Analytics feature, and I need to add a tracking code snippet to my email for it to work. However, when I paste the code into the HTML source editor and click save, Marketo automatically removes the <style> tags. Is there a way to prevent this from happening? Unfortunately, I can't use the 'Edit Code' option to insert the tracking code because my email template contains dynamic content that cant be removed this is why I'm trying to add the code directly through the HTML source editor. Thanks you in advance 🙂

I've been facing white line issues in some email templates. Initially, the templates work fine, but as we start creating emails, white lines start appearing in certain places across a few emails. Has anyone else experienced this issue or found a permanent solution? This is consuming a lot of time, and I’m struggling to find a consistent fix.

Am I able to add additional fields to the pop-down that appears? I want to be able to capture more than just name and email.

We recently noticed a huge soft/hard bounce on one of our campaigns. Upon further research, I found out SF users made a mistake and updated a lot of emails with .full at the end of email addresses and then reversed it back. (see image) This was done 9/5 and 9/6. When we sent out emails on 9/12, the emails bounced and then got set as Email Invalid. What is the best way this can be fixed? Also, why did Marketo set them as bounced/email invalid if the emails are correct again? Or any insights on this is appreciated. Would love to relay more information to our IT team of the error and what happened to our email campaign.   

Hi everyoneI am trying to set up some alerts for my team to get a notification to when a named account visits the unsubscribe page on our website, either directly or via clicking into a link that leads to our unsubscribe page. I've setup the smart list and the flow so that it should send us an email when the set action is triggered. Marketo managed to pick-up the result accordingly, however we still don't receive an email or any alert notification for when someone visited the webpage. Any suggestion on how to make this work, or if there is a better way to do it? Thank you in advance!   

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Hi! we're trying to track Demandbase paid ad clicks in Marketo, using query string "?cid=ABC|DEF|data2024|unlock|300x600"1. Is the below trigger setup correct to capture clicks from knowns?  

Hi all,  Has anyone had success integrating their Marketo instance with Zoom for Government specifically? Our company uses it for security reasons, as many of those attending our webinars are in the US government. Our team is going to research if this integration would meet our security standards. But I'm wondering if it's possible at all, and if so, how it can be done. When my team tested it out, Marketo always brought us to the Zoom login page, which is separate from Zoom for Government. I'm considering a custom API, but I'm not sure if Zoom for Gov allows this.  I know this is probably a niche question, but I'm hoping someone here has been in a similar situation. Any info would be helpful, as most of the documentation I can find is only about Zoom Webinars or Zoom Events. Thanks!

Marketo released Self-Service Flow Steps (SSFS) last summer and I’ve been shocked that more people haven’t been talking about it.  I’ve been working with Marketo over a decade, and for me this is an absolute game changer.  I have spent the past year building dozens of custom flow steps, and I’ve been amazed with the things we’re able to do that were previously impossible. The biggest challenge I’ve had is the lack of information available.  While Adobe has done a great job with the documentation, there doesn’t seem to be many people in the community using this feature, or at least none writing about it.  That is why I want to share my experience. Primarily, what Self Service Flow Steps are, and how they solve 5 major limitations of webhooks.    First, what are Self-Service Flow Steps?   In Marketo, smart campaigns are where all of the action happens. You are probably familiar with the standard list of flow actions.  And, if you’ve used Marketo fo

    Adobe's Product Adoption team is excited to present the members of '24-'25 Adobe Marketo Engage Champion Program. These Champions exemplify the best of the best Adobe Marketo Engage Users from around the globe. Every year those that are selected as an Adobe Champion will share their knowledge on Marketing Nation, Experience League, Champion Office Hours & Deep Dives along with other virtual and in-person Adobe events and Marketo Engage User Groups.   These 40 individuals play a key role in helping others learn best practices, tips & tricks and strategies on how maximize your utilization of Marketo Engage.   View the 2024-2025 Adobe Marketo Engage Champion Class   For more information on what it means to be an Adobe Champion and how to apply for the 2025-2025 program, check out our blog.