Marketo

Hi All, are you able to list all the interesting moments on the email notification to sales or is there a limit and does anyone know how to make this change or where to look to customize the notifications? Thank you! 

Hi all, Wondering if anyone uses Framer for landing pages. We're trying to embed a form on a page and it previews fine but when it's published live the form doesn't load. Wondering if anyone has had the same issue and what they did to solve for it.  Thanks,Pieter

IssueAfter creating an Email Program with an A/B test, you create smart lists (or smart campaigns) and would like to use filters such as "Opened Email" for the A/B test email.When starting to type the A/B test email name into the smart list filter, the A/B test email name does not show as available to select (it may show a red squiggly line). SolutionThe Email Program (with the A/B test) needs to be in "Approved" status before the A/B test email assets can be entered into a smart list filter.

IssueAn email using a Velocity Script Token fails to send. EnvironmentMarketing Activities SolutionThere is a 40 custom field token limit per email. If you have Velocity script tokens present in the email and those tokens more than 40 fields, the email will fail to send. To resolve, ensure that velocity script tokens have less than 40 custom fields referenced. Root CauseThe Velocity Script Token in the email exceeds the limit of 40 Custom Fields. 

SummaryYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working. IssueYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working (emails that should be blocked can still submit) EnvironmentAdmin SolutionCheck the rule in Admin > Global Form Validation Rules and confirm that there is no '@' prepended to the email domains.The domains should look like the below:'gmail.com, outlook.com, acme.org...'Instead of:'@gmail.com, @outlook.com, @acme.org..." Root Cause'@' referenced in the domain name within the validation rule.

SummaryAdmin unsubscribe HTML is overriding unsubscribe language hard-coded into an email template IssueYou are trying to add unique unsubscribe text to a specific email asset template's code (for example: unsubscribe text in another language), but the Admin Unsubscribe HTML found in Admin > Email > Settings is overriding it.   EnvironmentDesign Studio/Admin SolutionTo implement dynamic unsubscribe text by language into an email asset, we recommend using the Segmentations and snippets, placing the {{system.unsubscribeLink}} directly into the email asset via the snippet as the presence of this system token in the email asset should override the Admin unsubscribe HTML.Make Your Unsubscribe Message Dynamic for Languages | Adobe Marketo Engage 

IssueWhen trying to reset a user's password under Marketo > Admin > Users & Roles, a popup error appears stating "Single id enabled users cannot have their passwords reset". SolutionAdmins cannot reset passwords for universal ID enabled users under Marketo > Admin > Users & Roles. The universal ID user should reset their own password themselves, by clicking on "Forgot Password" in the Marketo login page.

IssueYou encounter a "Couldn't connect to host" SFDC sync error. EnvironmentSalesforce SolutionThis is a message returned by Salesforce to Marketo indicating that for some time, Salesforce couldn't be accessed because the SFDC servers were temporarily down. This could be caused by transient SFDC Server issues/outages but is most commonly caused due to scheduled Salesforce database maintenance.When these errors occur, Marketo will continue to sync to SFDC where it last left off once the Salesforce servers are back up and running - however, this only applies to records already syncing with SFDC.If any records affected by this sync error were attempting to initially sync (through "Sync person to SFDC" flow steps, for example), then the flow steps need to be run again to push any of those records to SFDC for the first time. The global background sync works on its own and will automatically retry to sync any recently updated records (that were already previously syncing with SFDC) after t

IssueMy SFDC production instance is undergoing Instance Refresh Maintenance in SFDC. Will this impact the SFDC and Marketo sync?Salesforce Article:Help And Training Community SolutionProvided the org ID of your SFDC environment stays the same, it will remain connected to your Marketo instance.As best practice, double check with your SFDC team that all of your SFDC records will retain their unique IDs after the refresh.After the refresh occurs, double check that the Marketo connection in Marketo (under Admin > Salesforce) is intact. 

IssueYou encounter the error "XSRF Protection Mismatch: User does not have access" when trying to access a Marketo instance, or when using the instance switcher to change from 1 instance to another. Root CauseThis error can happen when you have multiple Marketo tabs open or can be due to session cookies, and the resolution is to clear cookies and re-try. If the error persists after clearing cookies, please reach out to Support.

Apologies if I am missing something glaringly obvious, but is there any sort of issue with date fields and the isEmpty() conditional? Running into an issue where a visually empty field on my end is returning a value as if there was data in the field? It's a Date field type and there's only one record - but for the below loop it's returing the #else value even though the field in the UI is blank.#foreach ( $item in $digitalBankingProfileList ) #if ( $item.luminDigitalBankingLastLoginDate.isEmpty() ) This works correctly #else Script is broken #end #endIs it actually a NULL value that's making it see it as not actually empty? 

Hi All,We have configured Marketo Sales Insight in Salesforce. The Marketo tab is working fine, but when trying to access the 'MSI Marketo Sales Outbox,' it shows a permission error. Could someone provide input on the exact permissions needed for this.Thanks in advance. 

we want to link to the self scheduler link if it’s populated and link to a default if it’s not. We also want to add a UTM query string to the end of the unique self scheduler link. Here is the logic I currently have:    the else is working but the if is not, any insight?

I see some older posts on this topic wondering if there has been any new solutions. The post from 2019 suggests it works if you use a trigger campaign but that didn't work for me. Essentially I'd like to "cc" a token (which contains an email address) when sending an Alert.

IssueA lead shows as being a member of a campaign that had a single flow step of 'Change Data Value'. However, the lead doesn't show in the Results tab of the campaign, nor is the CDV activity logged in the activity log for the lead. SolutionThis can happen if the field to be updated was blank/null, and the new value in the CDV flow step is derived from another field, using a token, and this other field is also blank. Because the value 'changes' from blank to blank, we don't log anything in the activity log, but the lead is a member of the campaign.

If the user makes changes to the my tokens, snippets, etc during the processing of the an email that is using head start, will those changes be reflected—NoIf someone unsubscribes during the processing of the an email that is using head start, will they receive the email—YesCan you cancel a head start program once the processing of the an email that is using head start has begun—YesWhat happens to the processing data when someone cancels a program during the processing of the an email that is using head start—It is deleted (I.e. Program membership, etc.)  

SummaryFlow step choice condition for "Person was Deleted from SFDC" with 'in past' "7 days" causes campaign failure IssueThis flow step choice type causes a campaign failure because it is not supported.   This is expected behavior. SolutionCustomers have to use Member of Smart List as indirection for the desired filter condition.   i.e. Create a new Smart List with the "Deleted from SFDC" filter.  Then change this failing flow step choice to use 'Member of Smart List' with the Smart List just created.  Example flow step:

IssueMy token is not displayed correctly in view as webpage version of email. EnvironmentIf customers manually type a {{my.token}} and use uppercase M such as {{My.token}}, then the view as webpage version of email may not render that token as expected. The feature to HTML encode lead tokens (source of external data) for security reasons, applies to my tokens that incorrectly use uppercase M. HTML Encode Tokens SolutionUse the token picker to pick the correct lowercase {{my.token}}.

IssueEmail won't be approved due to too many custom tokens SolutionSometimes when approving an email with a large number of of tokens, the following error message will appear: 'The number of custom tokens in the email exceeds the limit '     This means that you have too many custom tokens in the email and that if you wish to approve the email, you will need to remove one or more of your custom tokens in the email.    Its important to note that this only applies to custom tokens, which are tokens based on a custom field in Marketo.  This means that while you will be allowed to add more of the standard tokens to the email and approve it, you will not be allowed to go beyond the 40 custom token limit we have in place for the non-standard tokens. Here you will find all the standard tokens in Marketo

I am looking to create a trigger campaign based on multiple Web Page visits. I can find a work around if there is only two pages, however I would like to extend the amount of web pages from 2 to 4. This mean if someone were to visit any combination of Web page 1, 2,3, or 4 they will then receive an email. The minimum visits a person would need before receiving the email would be 2.  With Marketo limitations on triggers I am not able to simply create a single campaign with 4 different triggers. Looking for the best way to tackle this issue. 

Hello, community, can you help me to create a email scripting that will show specific email part only to specific criteria, like for example if they are in country of Mexico they can see this email part but if not no content should be visible

hello.I have a question.I apologize my easy English.I was import list.when this error message is...why this messege is come out? ━━━━━━━━━━━━━━━━お世話になっております。一つMarketoのことで質問があります。配信リストをimportした際に下記メッセージが出てきてimportができませんでした。どうしたらimportできますか。  

Hey all, I'm hoping I can get some input/suggestions on some functionality I'm developing. I have an array of emails collected on a page via a custom input and I am submitting them individually on a hidden Marketo form. It's simply a hidden form with an email field, nothing fancy. Each email is to be submitted on the form individually. Ideally, I would like the page to reload after the last email has been successfully sent through the form, as reloading the page resets the custom input collecting the emails and ensures all variables are cleared for the next batch.  To give a bit of context:Array of collected emails: const selected_emails = ['email01@example.com', 'email02@example.com', 'email03@example.com'];  Submitting each email through the form and keeping count: const mkto_form_ = form.getFormElem()[0]; let count = 0; selected_emails.forEach(email => { form.onSuccess(); mkto_form_.reset(); form.vals({'Email': email});

Hi All, I have a script that I just can't get working, I am using it to learn, but any help would be appreciated.    I have a custom Object called car with the following fields: Make Model Year  Vin (Dedupe) EmailLinkToPerson (Dedupe)   I am trying to write a foreach loop to show me all records that has a car associated with it.  this is my code but it keeps returning 0 when there are 35 records.    #set ($count = 0) #foreach ($item.emailLinkToPerson in $car_cList) #set ($count = $count + 1) #end number of Cars linked to a person: $count to test this I have added the following token snippet to an email draft (possible to use LP instead? or whats a better why to test scripts){{my.Cars_token}}

I work with webinar campagins; currently, I email our house list and have a "Register here" link that directs people to fill out a form to register for webinars.Problem: Since the registeration link is in the email, people are able to access the link (and fill out the form) even after the webinar is over. Right now, I have people registering after the webinar is over, even though the registration page clearly states when the webinar started. Question: Is there a way to automatically "turn off" a form after a certain time so I can prevent these people from registering or redirect them? Right now, I go in after the webinar is over and just delete the form manually. Any help would be appreciated, even if it's a "this cannot be done."