Product Communities

We are using new feature Supplemental ID When we try to deploy the Journey we are getting error alert an't resolve multiple reentrance journey version '36429d7d-ab35-450f-8f25-09ae6ce51742': Only multiple reentrance event allowed. (ERR_AUTHORING_JOURNEYVERSION_360 )Why we are getting this

I am working on sending emails to users through AJO activity and stuck at a step where i need to find the users who clicked on a particular link that has been sent as part of email. I previously worked on "User opens email" through Reaction step and it worked like a charm. Can anyone suggest a way forward on how to identify user's action after opening the email? Thanks in advance, Kind regards,Kiran Buthpur

Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ?observation: random freezeimpact: campaigns blocked increasingly frequent server restarts > up to 5 times a dayinvestigation: visible on heatmap without precise identification possible / action on keep result but situation worseningerrors reported in logs:2024-12-25 log ORA-210000 Oracle error: ORA-03113: end-of-file on communication channel\nProcess2024-12-25 log ORA-210000 Oracle error: ORA-12552: TNS:operation was interrupted (iRc=-2006)2024-12-26 log Starting workflow server (pid=126326, tid=126326)... 

I keep getting this error at the delivery activity when running a wkf:The thing is that sometimes everything work fine and the delivery is been pushed but some other times it fails as shown above.Any clue what it can be?

We have a live journey where members were not receiving the email as expected (unitary event/triggered). A day later, they received the email and the message feedback status was equal to "delay". Is there any in depth explanation to why a delay would happen?  

Hi everyone,I’m working on a storefront project using Adobe Edge Delivery Services (EDS) and wanted to clarify the expected behavior around Server-Side Rendering (SSR) and SEO.In particular, I'm reviewing how dynamic content (e.g., product names, links, headers fetched via GraphQL or similar APIs) is treated in the SSR output. Scenario:Some pages (like PLP and PDP) display content that is rendered client-side, and when inspecting the HTML source (view-source), this content does not appear to be present in the initial SSR response from the edge. Questions: What is the recommended way to ensure that critical content (titles, product names, links) is included in the SSR output for SEO purposes? Can this be addressed using enhancements in helix-markup.yaml, scripts.js, or other EDS configurations? Are there known strategies for SSR fallback or crawler-specific behavior in EDS to ensure search engines receive a fully rendered version of the page? My main goal i

We recently implemented Web SDK. We have Analytics, Target and AAM. We will be implementing RTCDP soon. We also recently got OneTrust. We did a OneTrust scan of our website and came up with a list of cookies. In OT, cookies are categorized as Essential, Functional, Targeting, etc. Visitor preferences for each category are stored in a data layer variable. Therefore, we can inspect the variable to see that was opted in and out for each visitor; e.g. Essential opted in, Functional opted in, Targeting opted out, etc. We can have a script that either allows cookies to be created or not based on the category preferences (opted in or out). In Launch, we have a Page View rule. Based on my research, Web SDK creates multiple cookies such as-kndctr_<ORG_ID>_identity - Functional cookiekndctr_<ORG_ID>_consent - Targeting cookiekndctr_<ORG_ID>_cluster - Functional cookiembox - Targeting cookiemboxEdgeCluster - Targeting cookieAMCV_###@AdobeOrg - Targeting cookie OT

RCS in Business: Unlock the next era of conversation Join us in-person at Google NYC – St. Johns Terminal | August 6th | 8AM   RCS is transforming the way brands connect with customers, with rich, interactive, and trusted mobile messaging experiences that go far beyond SMS. As consumer expectations for personalization and connection with brands rise, RCS offers a powerful new way for you to engage with your customers in real-time and at scale. And when combined with Adobe Journey Optimizer, it becomes a seamless part of your omnichannel strategy, enabling you to orchestrate relevant, timely conversations that drive real results.   Join Adobe and Google at this exclusive, in-person event, happening on August 6th at Google’s St. Johns Terminal office in New York City! We’ll kick things off with breakfast and networking before diving into the latest thinking from Google on how to define high-impact RCS use cases and map the right features to bring them to life.   You'll lea

I have a project with tasks that have the status of New, have a start date in the future, but they have a progress status of At risk. If I change the status to In Progress, the progress status changes to ON Time.  I know that the estimate due date is out in July 2026 but I do not know how to change it.Here is a snippet of the tasks from the project.  Any help would be greatly appreciated 

So I have setup my Dockerfile to use this entrypoint => ENTRYPOINT ["java", "-jar", "/opt/aem/cq-author-p4502.jar", "-r", "author", "-p", "4502", "-verbose"] and while this works, I do not see any logs in crx-quickstart/logs when I "logged in" into the container. I can only see the logs when using CRXDE/console or system/console/slinglogs --------------------------------If I change my Docker entrypoint to => ENTRYPOINT ["/bin/bash"].I can then run:#docker exec -it CONTAINER-ID bash #java -jar /opt/aem/cq-author-p4502.jar (once inside the container)and my crx-quickstart/logs will have the proper logs available to me.I would like to setup my docker/AEM container in such a way thatI get my logs in crx-quickstart/logs because I can use Linux tools to parse the logs.I would prefer that AEM auto-starts when the container is started. I do not want to run the java command manually if I can avoid it.In both cases, I do not have "VOLUME" setting in my Dockerfile. A

We have two separate pipelines in AEM as a Cloud Service — one for deploying PathFactory packages and another for deploying our main project code. However, when the project pipeline runs, it replaces or overwrites the existing PathFactory packages located in the app folder.@santoshsai  @arunpatidar  @giuseppebaglio  @konstantyn_diachenko  @muskaanchandwani 

Hello we're trying to build reporting on AEP RT-CDP destinations (Customer Data Type).... preferably connecting CJA to analyze Anyone had this experience or how-tos? thanks

SELECT *FROM INFORMATION_SCHEMA.COLUMNSWHERE table_name = 'table_name';Above query only gives dataType at root level. but how do we find dataType of each attribute in the dataSet ?

I am unable to find any documentation on this question:Does Proof keep active the PDF page or reference links on a pdf file that has been converted to a Proof? We have a report that includes a Table of Content which includes the link to the respective pdf page; however, when viewed in Proof on Workfront, the links are not working? Is this expected behavior?

Hello - Part of the way we are utilizing Workfront is our users will put in a request which will then be converted to a task or project by a group of Admins. However, when the issue is converted it is saying that the issue was entered by the Admin doing the conversion, not the original requester. Is there a way to fix this? I don't remember that being the case earlier on in our Workfront use. Example in pictures: Original requester was Rosemary, but once converted to a project requester is now Gabriela.

Hi there. Forgive me if this is answered elsewhere.  I'm looking to create a Report that shows the End Date of tasks designated for a specific milestone path for all Active and On Hold projects for a given Portfolio.  So in my specific example, I have 10 projects active and on hold, and each of them have about 25 tasks. Of those tasks, 7 tasks are attributed to milestones on (what we've called) the "Standard Milestones" path, and I would wanna only show those 7 (end) dates.  Thinking of my output, the projects would populate as separate rows on the report, and the columns along the top would each be one of the milestones, with each column as one milestone (so 7 columns total). And then, the data would be the date per project. How would I build this?

 I'm using the Adobe Mobile AEP SDK in a React Native app and trying to retrieve the Adobe Marketing Cloud ID (MCID).Currently, when I test it using app.mcid, I’m getting the literal string: app.mcid = "adobe-marketing-cloud-id"I'm not sure if I'm accessing the correct method to retrieve the actual MCID, or if something is misconfigured.Can someone guide me on the correct way to get the real MCID using the AEP SDK in React Native? Also, is "adobe-marketing-cloud-id" just a placeholder or default value?Any help would be appreciated. Thanks!

What is the best possible way to get all the clickstream data directly from adobe analytics to snowflake?

We are implementing the AEP Mobile SDK in our mobile app and have configured the app to use the Production environment App ID from Adobe Launch (i.e., configureWithAppId() is correctly set with the Production ID).However, the Launch tag property is still in "Development" status — it has not yet been published to Production.Our main question is:Does having the tag property in an unpublished “Development” state prevent the SDK from successfully sending data to the Production Adobe Analytics report suite — even if the Production environment App ID is used in the app?We are currently seeing "unspecified" or missing data in the Production report suite, and suspect that the unpublished Production environment may be the cause.Please confirm how the Launch publishing status affects mobile SDK behavior and data flow to report suites.

I'm pretty sure I know the answer to this, but it doesn't hurt to ask. So before I flag this as a feature request:  Is there a way to set up the list-unsubscribe header to opt people out by domain, or even better, by email address?  We run several lines of business out of the same Marketo account. For example, we have our main domain for the American Society of Plastic Surgeons - plasticsurgery.org - and another domain for a regional society we manage, the Virginia Society of Plastic Surgeons - vasps.org. One person can be a member of both, so we don't have separate workspaces set up.  If someone gets an email from vasps.org and decides to click the "This message is from a mailing list, unsubscribe?" button at the top if a Gmail or Apple Mail window, it will unsubscribe them from everything coming out of our Marketo account, even if they really only wanted to opt out of VASPS emails.  I do have a followup email that goes out to tell people that t

Hi, We are using Marketo script (for example landing.mycompany.com/js/forms2/js/forms2.min.js) to use Newsletter subscription form on our website, this script takes 2-3 seconds load time which has impact on overall page load time. I am looking for ways to optimize Marketo script, please suggest if there are any alternate approaches. We are using loading this asynchronously. Also, even though we are loading the above script only once, we see a second call in the browser network tab, the 2nd call takes about 1 second time. When checked with Marketo support on 2nd network, support team mentioned that this could not be avoided.

how do i create a cohort segment for users who first came to the site on a specific date? SAy users who first came on 2 specific days in february. I want to know how often they return each month since then. (the date of my cohort would be from Feb until July)

How do you search for a project by the Project Code?