Product Communities

Conversational AI that drives discovery, confidence, and conversion  We’re excited to share that Adobe Brand Concierge is now generally available - a new, brand-first AI application designed to help you deliver richer, more intuitive digital experiences.  💬 What is Brand Concierge?  Brand Concierge transforms your digital properties into dynamic, conversational experiences. Powered by Adobe Experience Platform Agent Orchestrator, Brand Concierge understands intent, surfaces relevant content, and delivers on-brand responses that feel like a direct interaction with your brand.  Instead of visitors clicking through menus or search bars, they can now engage naturally with your site and other digital properties just as they do with ChatGPT, Perplexity, and other AI tools - asking questions, getting personalized guidance, and exploring content through an engaging dialogue.  🎥 Watch the overview:  💡 Why it matters for AEM custom

  Huge thanks to our Adobe Workfront Product Management team, @lilitm, @anfernan, and @robertel2, for sharing an exclusive look at the latest enhancements in Workfront Planning and a first peek at what’s coming next!  See how new features are designed to make it easier to connect strategy to execution, align teams, and plan with confidence.  If you missed the session, no worries!  We have the resource links below:  Workshop recording  Slide Deck PDF  More links and tips shared during the session:  Adobe Workfront Planning overview  Workfront Planning API Overview  Workfront Workflow API Explorer  Don’t forget to register for the next WF Planning event!  The Relationship Builder: How Syracuse University leverages Workfront Planning to Connect Work  Speaking of events, we’re always adding new events to the calendar, so please check Events page on Experi

In 2021, we introduced Segment Match to enable the sharing of audiences between and within Adobe Real-Time CDP customers. In early 2025, we took a significant step forward with the launch of Adobe Real-Time CDP Collaboration a simplified, interoperable and privacy-centric audience collaboration application that empowers any two entities, from brands to publishers to media networks, to work together discover, reach and measure their audiences. Real-Time CDP Collaboration, embedded within Real-Time CDP, will be Adobe’s long-term approach to provide customers with data collaboration capabilities.      What you stand to gain by adopting Real-Time CDP Collaboration for your collaboration needs: Improved and Simplified Collaboration Experience: Leverage Real-Time CDP Collaboration's easy to use workflows to discover partners, identify audience insights, activate and measure. Action on New Use Cases: Benefit from actioning

Real-Time CDP Collaboration Release These release notes cover what's new in Adobe Real-Time CDP Collaboration.  August 2025 Real-Time CDP Collaboration is now available to customers in Canada. It is automatically available to Real-Time CDP Prime and Ultimate customers in these regions. Collaboration now supports the following match keys: Hashed email Hashed phone number CRM ID Loyalty ID Hashed IPv4 AdFixus ID Multiple match keys are now available across Collaboration, giving you the ability to expand your audience size and improve match rates. Multiple match keys can be used when sourcing audiences, establishing connections, and activating audiences. The Adobe Experience Platform destination now supports activating audiences with multiple match keys. Additionally, you can now used a linked key when configuring your destination’s mapping to specify which match key is sent during activation.  Collaborators can now edit multiple audiences at once. You can no

Attention all Fusion users! Do you have an idea for a Fusion template that you’d like to see added to our library? We’ll pick a few customer-submitted ideas and create them for you! While we’d love to, we can’t create all of them. Workfront to Workfront/Adobe automations will be prioritized, but don't let that stop you from sharing your idea. All ideas are welcome and we're excited to see what you come up with!  If you don’t already know, public Fusion templates are pre-built automations or integrations that Adobe creates for all customers to use. Read more about how they work and what templates are available.  Post your idea as a reply to this Discussion and feel free to up-like any other submitted ideas. 

There’s a new way to renew your Adobe certification, and it’s the most streamlined process yet.All you have to do is pass two short renewal modules (about 15 minutes each), and your certification will be renewed automatically for two years.You will be notified 90 days before your certification expires that your renewal window has opened. You may complete your renewal any time within those 90 days. Renewing is free of charge.Check your renewal status today. FAQHow do I renew?Click on the Renewal tab in My Account to begin your renewal. Need help? View the video tutorial.When should I renew?You can only renew certifications that are within 90 days of expiration. If you do not have any certifications within 90 days of expiration, you do not need to take any action yet.How often do I need to renew?You will be asked to renew each certification every two years.How can I see when my certification expires?Click on the Certifications tab in My A

Calling all Journey Optimizer customers!  We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions.  Register here: https://event.adobe.com/adobeskillbuildertour

Session Details Live from Basel! Learn how the Government of Yukon is transforming access to public programs with Adobe Experience Manager Forms, Live from San Jose! Join us for an exploration of Brand Concierge, Adobe’s innovative web integration solution that’s changing the way companies connect with site visitors. This session will show you how to easily add intelligent concierge features directly to your website, helping deliver engaging and personalized experiences for customers. Schedule November 11, 2025 — 2:35 PM – 2:55 PM (PST) Speakers Nina Ciocanu — Sr. Software Engineer, Brand Concierge, Adobe Moderators Adobe Products AEM Full Schedule View Here Q&A Use this thread for related questions.

The AEM product team has been building something new: Adobe LLM Optimizer In the next few weeks I’m going to share actions for you folks to do, to improve your AEM sites to be more visible in LLMs. My first ask: Check that your pages main text is in the initial HTML (ok to ignore header, nav, footer). LLMs like ChatGPT and Perplexity don’t run JS when they fetch page during the reasoning phase. If the content isn’t there, you won’t get cited at the moment they try link back to your site. 🧰 Test your pages with this Chrome/Comet browser extension → https://llmo.page Questions? - let’s talk here

Many of you have been building on AEM for years - crafting sites that don’t just look great but drive measurable business outcomes. You’ve set the bar high. Now, the landscape is shifting. People are finding answers and getting work done through new, powerful tools - ChatGPT, Google AI Mode, and others. The AEM team is committed to making sure this community stays ahead of that curve. That’s why we’ve built LLM Optimizer - a new capability that gives you deep visibility into how generative AI systems (like chatbots and agents) consume and interpret your site’s content. It connects those insights to business outcomes and provides step-by-step guidance to help you capture emerging opportunities. This week, we’re starting to roll out LLM Optimizer for AEM customers on AMS and Cloud Service. You’ll start seeing real data - tracking agentic traffic and surfacing your first set of optimization opportunities. We started this journey just over 100 business days ago, and it’s only the beginning

AEM Experience Hub is the intelligent, unified front door to Adobe Experience Manager, streamlining how content authors, marketers, and administrators discover, generate, and launch, supercharged by AI.  Empower every AEM user and beyond: From authors to marketers to admins, intuitive and personalized navigation makes it intuitive for every user, with each user seeing tools and workflows mapped to their mental model.  Quick Actions, Recents, & more: With features like Recents and Quick Actions, Experience Hub remembers what you worked on, suggests next steps, and shortcuts repetitive tasks.   Fuel intelligent workflows with AEM AI Assistant: The AI Assistant turns user intent into actions, supporting self-serve knowledge and ticket creation.  Watch Overview  Why Experience Hub is transformative  The Home Screen is the personalized starting point for every AEM user. It simplifies the experience by surfacing what’s most relevant to each per

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, we aim to provide clear visibility into how your voice translates into product direction and delivery, and ensure you see the impact of your feedback in action.  Here’s what’s been happening with your ideas in the 3rd quarter, i.e., 1st July – 30th September’ 25:  Impact at a Glance  19 ideas submitted by community members  5% features delivered  90% of those ideas are being investigated by the product team Delivered Ideas – You Asked, We Built It!  We’re excited to share that the following idea has been addressed and is available in the product. While the functionality already existed, this idea helped spotlight and elevate its value for our communit

Huge shout out to Myka Bohnsack (@myka-bohnsack) and Warren Barton for sharing their expertise on the Workfront + AEM Native Integration last week! 💡   If you missed the live event, the slides and recording are included below. The event offers an overview of the integration, insights on how to prepare (including mapping processes, aligning metadata, ensuring proper permissions, etc.) and a walkthrough demonstration of setting it up.     We've compiled questions from the chat and will be following up with the answers on this post soon, so stay tuned (and happy integrating)! 🎉   Slide deck  Webinar recording 

Please let me know whether workfront and workfront fusion has Splunk Integration similar to that of Adobe Expereince Cloud as mentioned in the below url. https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/dev... We would like to ingest workfront and workfront fusion logs to Splunk. Thanks

Hello brilliant Workfronters! I have a few folks that want to use one project to manage multiple deliverables (flyers, email, etc.). I know that's not best practice but they insist as they don't want to set up multiple projects. There are also some projects that run all year (say, social posts for the year) and users don't want to open a separate project for every single social post.  What is a good way to "capture" all that work via a custom form so I can "count" it in a chart reporting on number of deliverables completed in a period of time? Multiple "project deliverable" form fields? As in Deliverable 1, Deliverable 2, etc. 

Have a question about the Adobe Experience Platform Foundations course?This free online course is recommended as part of studying for the Adobe Journey Optimizer Business Practitioner Professional certification exam and Real-Time Customer Data Platform Business Practitioner Professional certification exam.  Reply to this thread and a learning support specialist will respond to you.  We follow the Adobe Experience League Community Forum Guidelines in this discussion thread. If the response resolves your question, consider giving a Like to the learning specialist who replied. We appreciate the kudos! Questions outside the scope of the online courses and exam preparation guide will be directed to the main community forum page. 

In the first part of this series, we explored the essentials of Adobe Journey Optimizer (AJO) error codes—why they matter, how to approach them, and how quickly understanding these signals can transform your troubleshooting experience. In this second installment, we go a step further and include more frequently encountered error codes. We’re presenting a curated, in-depth table of even more AJO error codes you’re likely to encounter as you build, test, and launch omnichannel campaigns. Think of this guide as your “cheat sheet” for campaign health: If the mysterious codes below pop up in logs or UI banners, you’ll know exactly where to look, what likely caused it, and how to get unstuck fast. Whether you’re facing backend 500 errors, validation problems, or puzzling runtime glitches, this list breaks down each code’s context, root cause, and practical steps to resolve or avoid it. Keep this resource handy—it’s designed to help your ops, technical teams, and marketers spend le

Hi everyone! Looking for some advice and best practices on onboarding teams to the proofing process. A lot of us are experienced WF users, but using the proofing process is new to our team. We have our designers owning the proofs and setting up the workflows (due to volume of work) on most projects. All of us are finding the process to be pretty complicated and glitchy. We are trying to use automated workflows that include all the relevant users/roles/etc. pre-set to make it very simple for us. What are some things you all did to make the process easier and more straightforward for the teams? What tips, tricks and workarounds do you use to make the system work for your team? Some specific issues we are struggling with are:- Controlling access to the proofs when it is not a user's turn. (Private stages only seem to hide the comments, not the proof itself)- Dealing with the "Workfront" stage that is created whenever a user looks at a proof.- Creatives needing to make a dec

Hosted in partnership with Rachel Small @rachel_small and Bill McCandless of Kyndryl, this session provided an overview of how Kyndryl’s in-house creative team took a self-taught approach to building a Workfront model that could support a $7B global business. They designed and scaled a content operations framework using native Workfront features like project templates, custom forms, reports and dashboards to balance speed, visibility, and governance.  Access the on-demand resources here: Kyndryl Slide Deck PDF   Workshop Recording  Taking what they learned from other Workfront customers, this is a great story of how powerful (and generous) the Workfront Community is. If you are interested in sharing your story or use case, please send us an email at csatscale@adobe.com. Additional FREE Workfront events are happening this month, so be sure to check out the Events page on Experience League to see the full list and to register. 

Hi there, I would like to write "Adobe Real-Time CDP Business Practitioner Professional (AD0-E602)" certification, which Voucher should I buy to schedule this exam.  Thanks,Siva Akurati

Author: Baubak Gandomi This is the first post in a two-part series about the importance of measuring efficient functional tests in platform engineering and in complex products. Baubak Gandomi is a Test Architect with Adobe Customer Journey Management. Code coverage is often a KPI used to show progress in projects. Especially when the quality of a legacy product needs to be brought up to speed. It is often expected to help detect holes in our certainty regarding the infallibility of our products and their associated tests. We think that although it seems quite clear in its results, it is quite misleading if used on its own to represent the efficiency of your tests. This is actually a very good measure and it allows us to find lines in the code that are not tested. But I feel that it does not give a clear picture of the state of the tests, and leads to false assumptions when you generalize this for tests that are not unit tests. The main focus of this article is functional testing.

Hi, Im trying to figure out the issue with my Adobe livecycle form to be integrated with SAP BYD. However, im facing issue with the following table. the table column is carried ahead on second page This extra column is belong to optional item but even if no optional items are seelcted its shown on the second page. I tried to look through options but no luck. ANy advice would be helpful? 

Session Details Live from Basel! Learn how the Government of Yukon is transforming access to public programs with Adobe Experience Manager Forms, Sites, and Adobe Acrobat Sign for Government, integrated with Microsoft SharePoint Lists. Discover how developers used AI to interpret client requirements through an internal Automated Forms Generator, producing adaptive forms faster and more accurately. See how Adobe Experience Manager Cloud Services, Power Automate, and Workflows enable seamless submission, validation, and attachment handling—demonstrating how Adobe–Microsoft integration and AI together simplify government digital services. Schedule November 11, 2025 — 11:50 AM – 12:10 PM (CET) Speakers Cristian Bota — Sr. Software Engineer, Adobe Moderators Adobe Products AEM Full Schedule View Here Q&A Use this thread for related questions.

Session Details Live from Basel! Explore how Adobe Experience Manager’s Content AI uses existing customer content to power semantic search, generative discovery, and automatic content variations through agentic workflows. This session dives into Content AI’s architecture, search-oriented schema design, asynchronous enrichment pipelines, and A/B testing capabilities—showing how these elements come together to help developers and enterprises deliver optimized, intelligent digital experiences. Schedule November 11, 2025 — 11:20 AM – 11:50 AM (CET) Speakers Fabrizio Fortino — Sr. Cloud Software Engineer, Adobe Moderators Adobe Products AEM Full Schedule View Here Q&A Use this thread for related questions.

Session Details Live from Basel! Discover how Adobe Experience Manager’s Document Authoring powers global, AI-ready experiences across enterprise ecosystems. See how a scalable, document-based foundation supports 50+ countries and 9 languages while integrating with Adobe Experience Manager Assets, Workfront-powered Supply Chain Processes, and translation workflows. Learn how branch-based development models, enterprise QA/UAT/Prod workflows, and content synchronization across tens of thousands of products enable efficiency at scale. Explore how structured Document Authoring fragments create the foundation for semantic enrichment and AI-driven optimization across markets. Schedule November 11, 2025 — 11:00 AM – 11:20 AM (CET) Speakers Andreas Haller — Principal Solution Architect, Cognizant Netcentric Moderators Adobe Products AEM Full Schedule View Here Q&A Use this thread for related questions.