Product Communities

Hi, I'm new to this forum, so am unsure if it's the right space to ask this question. When I was accessing an unrelated website today, I happened to notice from the taskbar that another activity was in progress. Opening it showed that Adobe was unilaterally trying to open my previously downloaded files! I had not initiated any action to open any pdf files, so I quickly terminated the tab. Fortunately, the latest downloaded files had been renamed, so it couldn't find them. Is it normal for Adobe to kick off such activities or has it been hacked? 

Dynamic Chat in Marketo Engage provides powerful capabilities to ensure customer interactions are guided seamlessly to the right agents at the right time. Proper routing not only enhances customer experience but also streamlines your team's efficiency. In this blog, we’ll explore the various routing options available and share setup tips to help you make the most of Dynamic Chat.     Key Routing Methods Dynamic Chat boasts several intelligent routing options to accommodate your requirements. Here’s a closer look: 1. Account Routing Account routing allows you to prioritize customers from specific accounts. For example, high-value or strategic accounts can be assigned to designated agents. To set it up: Go to the account routing tab. Add the domain of the account (e.g., microsoft.com). Assign an agent to this account. Whenever a visitor from this domain engages with Dynamic Chat, they’ll be routed to the assigned agent if available. 2. Custom Routing Rules Custom routing rul

Let’s face it—webinars can be a little… well, bland. But not on your watch! With Adobe Marketo Engage’s Interactive Webinars the power is at your fingertips in Design Studio to change the obvious default look and feel to your brand. Whether you're hosting a product launch, a customer Q&A, or a thought leadership session, customizing your webinar experience is the best way to extend your brand.   Why Bother Customizing? Because first impressions matter—and so do second, third, and fiftieth. Customizing your webinar room isn’t just about slapping on a logo and calling it a day. It’s about creating a seamless, on-brand experience that makes your audience feel like they’re in the right place (and not just another Zoom room).   Step Into Design Studio To get started, head over to the Design Studio in Marketo Engage. Under the “Interactive Webinars” tab, you’ll find the “Customize Webinars” section. (Good to know… These setting apply to all of your events and all workspaces, so

  Introduction When working with Customer Journey Analytics (CJA), encountering "No Value" entries in reports and dashboards prompts important questions about data quality, collection methods, and reporting accuracy. These instances need careful monitoring as they may reveal hidden gaps in data collection. The main challenge lies in distinguishing between two scenarios: when "No Value" entries need investigation by data source providers, and when they simply reflect the natural flow of data into CJA. Understanding this distinction is crucial for maintaining efficient analytics operations. This guide will help you make informed decisions about "No Value" appearances in your CJA implementation. Understanding "No Value" in CJA "No Value" appears in CJA reports when a dimension has no corresponding metric value during the reporting period, regardless of the report type.  Seeing "No Value" in your reports isn't always a sign of an error or data collection issue. It's often an e

Join the Adobe Champion Program and become a part of a global community of passionate product experts who are driving thought leadership and innovation!     Adobe Journey Optimizer Champion Applications are open through June 10!   Program BenefitsThe Adobe Champion Program provides a unique opportunity for expert Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) practitioners to:1) Accelerate their personal and professional growth by collaborating with fellow Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) experts and Adobe product and engineering leaders;2) Share their product expertise and best practices with the broader Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) community; and3) Engage in exclusive speaking, content creation, thought leadership opportunities to showcase your expertise.   Program MissionAdobe Champions enhance the Adobe Experience Platform (Adobe J

Dear AEP Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for AEP.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any AEP-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP. Start supercharging your problem-solving skills today by exploring our 

Dear AEM Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with AEM.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for AEM.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any AEM-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – empowering you to provide a truly personalized experience to your customers with AEM. Start supercharging your problem-solving skills today by exploring our&

Huge thanks to @andywat and the Adobe Workfront Product team for joining today’s webinar and sharing their expertise around Workfront Planning!  If you’re just getting started with implementing Workfront Planning, consider a team-first approach rather than enterprise-wide implementation to help with adoption efforts  Federal vs State Model: Set up a governance strategy where teams (states) adopt Workfront Planning autonomously within guided parameters, rather than waiting for complete enterprise-wide (federal) implementation   Key Benefits of Team-First Approach: Faster adoption, reduced resistance, built-in evangelists, lower support burden for admins, and real-world feedback to inform enterprise-scale design decisions  If you missed our session, we have links to the slide deck, recording, resources, and summarized Q&A below.  Slide Deck PDF  Recording  Link to register for the June 26 event  Looking for more? Here are some additio

In today’s digital landscape, capturing high-quality leads is essential to driving pipeline and revenue. Adobe Dynamic Chat empowers businesses to engage website visitors through automated dialogues or live chat, while adding Conversation Scoring ensures your team focuses on the most promising prospects.   🔥 What Is Dynamic Conversation Scoring? Dynamic Chat Conversation Scoring assigns a numerical value from 0 to 3, visually represented as flames, to each interaction. These scores are based on: Predefined goal cards within dialogues, or Manual scoring by live agents during real-time conversations. This scoring system helps prioritize high-intent leads for sales follow-up while nurturing others through appropriate marketing tracks.   Weighing Dialogue Goals Strategically Whether you’re running multiple dialogues with distinct goals or a single dialogue with various goals, not all goals carry equal weight. For example: A lead

We're hoping to run AEM under Java 11 but our SAML login and the internal (/libs/granite/core/content/login.html) login no longer work after updating the JVM (and still doesn't work when moving back to Java 1.8).The error I see for internal login is: User name and password do not match.For SAML, the process stalls on the IdP - never redirecting back to AEM.Interestingly, I can login to the AEM publish instance via the internal (/libs/granite/core/content/login.html) after switching it to JVM 11.Here are some steps I've taken:Initially, we tried deploying code compiled with Java 11 (but targeted to 1.8) to run on an AEM instance running under Java 1.8 - the new code did not start.At some point we needed to delete a "repoinit" folder on author and publish to successfully start AEM (after deploying the Java 11 built code).To run AEM under Java 11 - the following was added to sling.properties org.osgi.framework.bootdelegation: jdk.internal.reflect,jdk.internal.reflect.*I hav

Hi community, I am trying to create a storefront using Edge Delivery services and following this guide as reference https://experienceleague.adobe.com/developer/commerce/storefront/get-started/. I have done all the steps until I try to actually load demo data from the demo content tool to my site folder. Then I am getting this error. Initially the data is loading but it stops randomly. Any suggestions about this would help  Thank you in advance!!   

 First and foremost, a huge thank you to Erika and Brooke from the Adobe Software Development Team for taking the time this morning to share their expertise and recommendations around upgrading Fusion scenarios to Event Subscriptions V2. If you weren't able to attend, you're in luck - below are links to the slide deck and recording, along with a short summary of what was explained: Slide Deck PDF Workshop Recording Resources and Recommendations: Review the documentation on event subscriptions V2 changes to understand all potential impacts, as today’s session only covered the 2 biggest changes.  Only scenarios that start with Adobe Workfront watch events module or custom webhook modules need to be migrated; Workfront planning watch events modules are already on v2 All new subscriptions created after the 25.2 release (April 10, 2025) are created as Version 2. The two major changes in V2 are multi-select fields will always return as arrays (eve

Looking to level up and set yourself apart as a Marketo consultant? Passing the new Architect exam will move you into an elite tier of Marketo users and prove to prospective clients that you know how to lead Marketo projects from conception all the way through to implementation.   The Architect exam replaces the previous presentation exam that was required by Marketo to achieve this certification. According to this post in the Marketo forum, there were less than 150 Marketo Certified Solutions Architects as of December 2017 so this is definitely an exclusive club to be a part of.   Marketo released this new exam format to help with scaling and make it easier for people to become architect-certified. Since I am a Certified Expert I was part of the lucky bunch that got a sneak peek at the new Architect Exam in October 2021. I passed the beta test and as of September 2023, I recently passed the online renewal exam so I can share a more updated version of my e

Marketers constantly seek smarter ways to build segmentations or profiles for targeting the right audience through the right channels at the right time. While traditional segmentation is helpful to gauge the intent based on behavior, demographics, or engagement activities, it often falls short in predicting future behavior. That’s where Marketo’s Predictive Audiences come in useful. I have recently started to explore this feature and its capabilities so I aim to highlight potential practical use cases and share how Marketo users can start thinking about integrating Predictive Audiences to upscale their marketing automation strategy.   1. What Are Predictive Audiences in Marketo? Predictive Audiences utilizes AI and Machine learning models to score and segment leads based on their likelihood to engage with your campaigns. It helps marketers shift from manual segmentation to intelligent, data-driven targeting. Predictive Audiences in Marketo Engage provides the following features:

Hi I have a requirement like on the EDS page when I will add the block it should allow me to browse the Content Fragment and I can edit it on EDS page itself.Not I have created block as a "content-fragment"path: blocks/content-fragmentCode :{  "definitions": [    {      "title": "Content Fragment",      "id": "content-fragment",      "plugins": {        "xwalk": {          "page": {            "resourceType": "core/franklin/components/block/v1/block/item",            "template": {              "name": "Content Fragment",              "model": "content-fragment"            }          }        }      }    }  ],  "models": [   {"id": "conte

When it comes to formulas in Marketo, most users have doubts about how to use them and their real benefits.Formulas can be used for several purposes, such as data cleaning, formatting, validating emails, defining segmentation, applying advanced math to campaigns, among others.In this article I’ll provide an overview of your options for using formulas in Marketo and the possibilities from each one. Formula Field in MarketoFormula Field in Marketo is very limited and can’t truly apply formulas to your campaigns. In Marketo Admin section you can create a New Custom Field with Type: Formula. This field allows you to generate values based on data from other fields. For example:If Marketo Social Gender is Male, Value: Dear Mr. {{Lead.First Name}}If Marketo Social Gender is Female, Value: Dear Ms. {{Lead.First Name}} The formula field is added as a token in an email and will follow the rule you defined during setup. See how to use formula field here. The Formula field in Marketo is simple and

Hi All, I created a page properties, the image upload feature is not working when creating a page. The code is <image jcr:primaryType="nt:unstructured" sling:resourceType="cq/gui/components/authoring/dialog/fileupload" mimeTypes="[image/*]" autoStart="{Boolean}false" allowUpload="{Boolean}false" cropParameter="./imageCrop" ddAccept="image/*" ddGroups="[media]" disableZoom="{Boolean}true" fileNameParameter="./fileName" fileReferenceParameter="./fileReference" fieldLabel="Image" name="./image" jcr:title="Image" useHTML5="{Boolean}true" multiple="{Boolean}false" class="cq-droptarget" cq:showOnCreate="{Boolean}true" rootPath="/content/dam" /> There are 3 situations about the above code,1. Under page properties, when starting to create a page, the code doesn't work. It doesn't react to the mouse click even if the mouse turns into the hand cursor. I can't browse my DAM2. Under page properties, after creating a page without uploading an image. When I op

Hello folks, I've created Data Distiller audience, and after initial batch it worked. Now I've overwritten the dataset with a new batch using this. I can see the dataset being updated (initial batch deleted and new one ingested). However, the audience is stuck in the "Processing" status (since multiple days now) and segment memberships are not being updated in the profile with a new date. Recreated the test with same end result. Is there something I'm missing, or do DD audiences only work with "insert into" and not with "insert overwrite into"? Mauri

Hey Guys, As I've said before I'm trying to create a system user to retrieve a valid session in order to create nodes in AEM using a JCR Session. Down bellown I have my repoinit config file  org.apache.sling.jcr.repoinit.RepositoryInitializer~aem-showcase.cfg.json { "scripts": [ "create path (sling:OrderedFolder) /content/dam/aem-showcase", "create path (nt:unstructured) /content/dam/aem-showcase/jcr:content", "set properties on /content/dam/aem-showcase/jcr:content\n set cq:conf{String} to /conf/aem-showcase\n set jcr:title{String} to \"AEM Showcase\"\nend", "create path (nt:Folder) /content/dam/aem-showcase/comments", "create path (nt:unstructured) /content/dam/aem-showcase/comments/jcr:content", "create service user aem-showcase-jcr-service-user with forced path system/cq:services/aem-showcase-jcr-service-user\n set principal ACL for aem-showcase-jcr-service-user\n allow jcr:all on :repository,/content/da

May' 25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Adobe Experience Manager Content fragment integration: With the integration of Adobe Experience Manager and Adobe Journey Optimizer, you can now effortlessly use Adobe Experience Manager Content Fragments within your Journey Optimizer content. This seamless connection makes it easier to access and use your AEM content directly in Journey Optimizer. Previously available for a limited set of organizations (LA), this capability is now GA with the following enhancement: Define placeholders and map personalization values within the fragment signature using the Editor mode. Adobe Experience Manager Dynamic media integration: Dynamic media assets are now directly available and accessible in Journey Optimizer. This integration enables you to: Centrally manage assets with real-time updates. Modify your assets settings suc

Join the Adobe Champion Program and become a part of a global community of passionate product experts who are driving thought leadership and innovation!     Adobe Experience Platform Champion Applications are open through June 10!   Program BenefitsThe Adobe Champion Program provides a unique opportunity for expert Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) practitioners to:1) Accelerate their personal and professional growth by collaborating with fellow Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) experts and Adobe product and engineering leaders;2) Share their product expertise and best practices with the broader Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) community; and3) Engage in exclusive speaking, content creation, thought leadership opportunities to showcase your expertise.   Program MissionAdobe Champions enhance the Adobe Experience Platform (Adobe

In this post, we’ll explore how the Object Browser in Data Distiller simplifies query authoring by providing quick and efficient access to datasets and metadata. Designed for large environments with numerous datasets, the Object Browser eliminates the need to keep multiple tabs open allowing you to focus more on building your queries while navigating through the dataset structure at the same time. Using the Object BrowserThe Object Browser helps you easily search and filter datasets within your database. To navigate your dataset:Enter a table name in the search field to dynamically filter available tables based on your input.Alternatively, select Tables to expand and browse the full list of datasets and tables.All datasets in your selected database are displayed in a navigation rail on the left side of the Query Editor, providing a consistent view of available data. Exploring Related TablesSome tables have related or child tables. You can click the arrow next to a table name to ex

I am trying to group by week against a report but it shows the dates as the Sunday rather than Monday. 

I have used webp images in content fragments. When I create a graphql query to get images path. The json is coming blank for those images. where as JPEG images path are showing perfectly fine. Do I need to enable webp in AEM as cloud to get images path or it is not supported in graphqlPlease advice 

Hi, Anyone worked on the Solr search with AEMI need help on the below topic:1.Facet/Categories Search Implementation- Indexing Categories -getting the  search result data basis on the categories2.Any Performance issue   Thanks