Product Communities

What is NPS?At its core, the Net Promoter Score (NPS) is calculated by asking customers a single, simple question: "On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague?" Based on their responses, customers are categorized into three groups: Promoters (scores 9–10): Loyal enthusiasts who will keep buying and actively recommend your brand to others.Passives (scores 7–8): Satisfied but unenthusiastic customers who are vulnerable to competitive offers.Detractors (scores 0–6): Unhappy customers who can damage your brand through negative word-of-mouth.The NPS score itself is calculated using this simple formula:                                                            NPS=%Promoters−%DetractorsThe percentage of Promoters (%Promoters) refers to the proportion of customers classified as Pr

Hi Team, I'm facing an issue when rearranging items in a Free form table within Adobe Analytics for all the browser. Here's what happens:1. I try to rearrange columns/rows for the first time, but they snap back to their original positions.2. On the second attempt, the rearrangement works as expected. This issue happens consistently during the first rearrangement attempt. Is anyone else experiencing this? Any tips or known fixes? I have added screen record in the zip file. - Steps to Reproduce:  1. Open a Free form table in Adobe Analytics.  2. Try to rearrange columns/rows (fails on the first try).  3. Rearrange again (works on the second attempt).

Adobe Real-Time CDP Monthly Global Releases September 2024Here is a summary of the Real-Time CDP product releases. Click on the many Experience League documentation links of each feature or review the release notes: Adobe Experience Platform Release Notes (updates coincide with monthly release). Destination Workflow Enhancements - Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.Destinations are pre-built integrations with destination platforms that allow for the seamless activation of data from Adobe Experience Platform. You can use destinations to activate your known and unknown data for cross-channel marketing campaigns, email campaigns, targeted advertising, and many other use cases.New or updated functionality includes:Destination Activations - Mapping Field Drag & Drop  -  You can now change the order of the columns in your CSV exports by dragging and dropping the mapping fields in the mapping step. The o

Hi all,As part of launches in aem, list of pages would be added to promote them, right. Do we have any provision where can get list of pages part of diff launches scheduled for a particular date and time. Need to extract the list of pages and their count. Anyone have taken care this use case earlier or any inputs around this would help here. Thank you.

I'm using event listeners to track changes like afteredit, aftercopy, and aftermove. I've noticed that when I apply layout changes, the afteredit listener is triggered. However, when I listen for afteredit after a resize, I'm not getting the updated DOM HTML. It seems like the event handler might be firing before the latest HTML is injected into the DOM. Is there an event listener I can use to capture the latest DOM changes in AEM?

We have 10 years old legacy site which has been developed by AEM on premise and as part of one requirement we are planning to move all the css and js files into CF but we are not sure about core component container.js and utils.js, Just want to know what those mentioned js files will do in the site and if we remove from the page, what will happen to the existing site. Is it fine to remove or not?

IMPORTANT UPDATE -  We wanted to let you know that the Adobe Campaign Mentorship Program will be rescheduled to a later date. We are making adjustments to ensure that the program offers the best possible experience for all participants. Stay tuned for more details and the updated timeline. We appreciate your understanding and continued interest in the program! Thank you for your patience and support.  ___________________________________________________________________________________________________We are thrilled to announce ~ Adobe Campaign Community Mentorship Program ~ aimed at empowering Community members like you to upgrade your skill level by achieving one of the valuable Adobe Certifications. This program brings our Community's experts – Mentors – together with our newer aspiring product learners – Aspirants – to foster knowledge-sharing, guidance, and mutually beneficial opportunities for professional growth.   The Me

Hi All,As we know , this is AEM OOB feature where all the links which is configured with speciifc page should update automatically as part of page move operation.In Development environment, We see reference page count and Adjust option showed up when moving/renaming page like below with highlighted in yellow color, but in qa/higher environment it is not showing and which leads to issue where internal links are not getting updated after page moved/renamed.this get API (4502/bin/wcm/heavymove?path) is getting references details in DEV env, but not in QA/higher environment. Is there any configurations we are missing here even though we are seeing references internal links in QA environment like Devenv on specific page?Please share your suggestions/comments, Thank you. Dev ENV Working case:  QA Env Not Working Case:    

Implementing Adobe Experience Manager (AEM) effectively requires careful planning, best practices, and a structured approach. Here are some best practices for a successful AEM implementation:1. Define Clear Business ObjectivesStart by identifying the business goals you want to achieve with AEM. Whether it's enhancing digital experience, streamlining content management, or improving website performance, having clear objectives helps guide the implementation.2. Plan for Scalability and PerformanceScalability: Ensure the AEM architecture is scalable to handle increased traffic and content growth. Plan for horizontal scaling, CDN integration, and load balancing.Performance: Optimize performance by setting up AEM caching mechanisms (e.g., Dispatcher), optimizing assets, and leveraging AEM's built-in performance monitoring tools.3. Adopt a Modular Development ApproachComponent-based design: Develop reusable components to promote consistency, reduce redundancy, and simplify maintenance.Separa

Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform Register Here: Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform  Event Details Gain expanded access to enterprise data warehouses to compose audiences and power brand-initiated and in-the-moment experiences. In this session you will learn how to: Access critical warehouse-based datasets without copying underlying data to minimize duplication. Compose and enrich high-value audiences using warehouse-based datasets. Activate those audiences across multiple channels to support low latency use cases and power personalized experiences. Join our Adobe product experts to explore how Federated Audience Composition allows you to accelerate execution of brand-initiated and in-the-moment use cases. This live session gives you the opportunity to ask questions in the chat and get answers from the experts. Can’t make it? Sign up anywa

Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform Register Here: Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform  Event Details Gain expanded access to enterprise data warehouses to compose audiences and power brand-initiated and in-the-moment experiences. In this session you will learn how to: Access critical warehouse-based datasets without copying underlying data to minimize duplication. Compose and enrich high-value audiences using warehouse-based datasets. Activate those audiences across multiple channels to support low latency use cases and power personalized experiences. Join our Adobe product experts to explore how Federated Audience Composition allows you to accelerate execution of brand-initiated and in-the-moment use cases. This live session gives you the opportunity to ask questions in the chat and get answers from the experts. Can’t make it? Sign up anywa

Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform Register Here: Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform  Event Details Gain expanded access to enterprise data warehouses to compose audiences and power brand-initiated and in-the-moment experiences. In this session you will learn how to: Access critical warehouse-based datasets without copying underlying data to minimize duplication. Compose and enrich high-value audiences using warehouse-based datasets. Activate those audiences across multiple channels to support low latency use cases and power personalized experiences. Join our Adobe product experts to explore how Federated Audience Composition allows you to accelerate execution of brand-initiated and in-the-moment use cases. This live session gives you the opportunity to ask questions in the chat and get answers from the experts. Can’t make it? Sign up anywa

Hi All, We have a requirement to execute the sling servlet on the monthly basis. Actually I have added the content path of the sites in xml and updated this in content/dam, here I have used query builder for this and I wanted to execute this particular servlet on the monthly basis to generate the xml. Please let me know if anyone has worked on the similar issue. Thanks,

I cannot express the number of times I’ve spoken with other Marketo users who are interested in getting started with using Velocity Script tokens, but they have no idea where to start. The truth is, it IS hard to get started, but only because there aren’t a ton of resources that help paint the broad picture for what Velocity is, how it works, and why it might make sense to use. Hopefully this piece can start to fill that gap.   Overview Introduction to Velocity When to Use Velocity Script Tokens Tools of the Trade & Best Practices Creating & Testing Tokens Introduction to Velocity: What is Velocity Scripting? Velocity is a coding language built on Java used for scripting content. With it, you can create powerful personalization in your email assets, resulting in more customized experiences for your prospects and customers.   As we get started here, I want to state upfront that Velocity can be… a bit of a rabbit hole. But we don’t need to go down it right now. Develo

Welcome to the Marketo Success Series! In this series, we partner with Marketo Champions and Champion Alumni to fully explore how some of our most celebrated Marketo experts are using Marketo to drive success. In this edition, Marketo Champions @jenn_dimaria2 and @maarten_westdo2  teamed up to create a full deep-dive into how they are leveraging Programs.   What Are Programs?   Marketo defines Programs as a single marketing initiative and the container for local assets (like forms, landing pages, etc); however, they’re more than the glue that keeps everything together. They also tie marketing activities to revenue and give quick insights into what’s performing (or maybe more importantly: what’s not).   Why Do You Need It?   “However beautiful the strategy, you should occasionally look at the results.”   The simplest reason? Reporting. But organization is a big deal, too. Back in the day, Marketo didn’t have Programs. Long-term users pro

Visual Studio Code (VS Code) is one of the most popular, lightweight, and versatile code editors available today. Developed by Microsoft, it’s designed to work with a wide range of programming languages and tools, offering support for extensions that make it even more powerful. When paired with SQL, VS Code becomes a powerful environment for querying databases, managing data, and writing efficient SQL scripts.Why Visual Studio Code for SQL?Download JSON: DBVisualizer and many other tools charge for downloading JSON data as part of their premium offerings, which can be a significant limitation, especially when working with Data Distiller. This editor, however, provides much more flexibility without those restrictions.Lightweight and Fast: VS Code is designed to be lightweight, allowing you to run it efficiently on various systems, including machines with limited resources. Despite its small footprint, it packs powerful features.Run Python Notebooks: Visual Studio Code supports Jupyter-s

From Data to Decisions: Offer Log Mastery with Query Pro ModeAuthor: @annamalai  (Senior Product Manager)Reviewer: Arun Manoharan (Director Product Manager)SQL: Jabeerulla Shaik (Software Development Engineer)In the world of campaigns, real-time offers, and decisioning, one key governance activity is auditing what offers and decisions were made programmatically. This becomes even more important and interesting for highly regulated industries like health care, financial services, telecom, etc. Campaign managers and marketing technologists often collaborate with data analysts to understand and build reports that present an auditable view of offers and other marketing activities.In this document, we will show how to enable marketing campaign managers and analysts to build reports with the easy-to-use Data Distiller's Query Pro Mode template.Use CasesAt Offer Level: Select one or more offer IDs and see the profile identitiesAt Profile Level: Select one or more profile identi

 To help you ring in the holiday season, we’re launching a certification exam sale. Through the last day of the year, December 31, 2021, all certification exam vouchers will be an extra 20% off! Vouchers are good for one year. Use your learning funds for big savings Use your yearly learning funds now so that you don’t lose them when 2022 rolls around. Just visit the Adobe Certification Voucher Center to make your purchase and enter code Holiday21 at checkout. You have up to a year from the purchase date of any exam vouchers to use them. Here’s a breakdown that shows just how affordable exams are when you take advantage of the sale: Professional & RenewalCertification ExamsNormal priceIndia - $95 USDGlobal -$125 USDSale priceIndia - $76 USDGlobal -$100 USDAdobe Partner priceIndia - $51 USD Global -$67 USDExpert & Master Certification ExamsIndia -$150 USDGlobal -$225 USDIndia -$120 USDGlobal -$180 USDIndia -$81 USDGlobal -$121 USD Partners can s

Hi,I was creating a data view in Customer Journey Analytics and I got an "undefined" value in the "External ID" field. Where does that value come from and how do I debug it? Also how is this field leveraged?Thanks,MJ

Do you find yourself scrolling through multiple pages of the update stream just to find the date a particular project status changed? Or do you store information on a portfolio that all tasks within need to reference? Did you know that you can capture these pieces of information in a calculated custom field so that it’s easily accessible and can be used in reporting?   Let’s walk through a few examples: Example #1: For all new projects, you want to track the exact date the status changed to “On Hold.” Create a calculated custom field to track this date change. IMPORTANT: These steps do not retroactively input historical date changes. This impacts new projects created moving forward, only if the custom form is attached prior to the status change. And this calculated custom field will track only the first status change date. If the project status moves from On Hold to Current and then On Hold again, only the first status change date will be tra

Hello team, we have a custom workflow in which we are trying to add some assets to the payload, and we are getting this error even though the assets are not referenced in the pages. (For example, if page-a.html is added to the workflow and we try to add the image test.jpg, we are getting this error even though test.jpg is not referenced in page-a.html.) Can someone tell me what could be the issue? Thank you! 

Visualizing AEMaaCS Logs with Splunkby @daniel-strmecki OverviewAEMaaCS customers and development teams with Splunk accounts can have their AEMaaCS logs forwarded to a designated Splunk index. The log data is the same as what's available via Cloud Manager downloads, but Splunk’s query features may offer added convenience. The ability to query logs is great for debugging specific issues, but Splunk can offer us more in terms of observability and alerting. In this article, we'll walk through setting up a dashboard for monitoring AEM. We'll be sharing some useful Splunk queries that can be easily reused for creating dashboards and reports. Splunk reports can be scheduled for delivery to the development teams via email or Slack to identify and fix issues as soon as possible, ideally even before users report them.Key points:Learn how to create a dashboard in Splunk for monitoring AEMaaCS instancesVisualize most common errors appearing in our AEM error logsVisualize number of requests t

After activating an AEM page in the author environment the page is published successfully in the publish environment. But the publish url is still being served from an old cache. I guess dispatcher cache is not cleared when the page is activated in AEM. Disp Logs:   checking [/content/port/drum/masters/en/dbrand/test.html] cachefile does not exist: /mnt/var/www/html/content/port/drum/masters/en/dbrand/test.html try to create new cachefile: /mnt/var/www/html/content/port/drum/masters/en/dbrand/test.html cache-action for [/content/port/drum/masters/en/dbrand/test.html]: CREATE Filter rule entry /0010 allowed 'GET /content/port/drum/masters/en/dbrand/test.html HTTP/1.1' never flushed [/mnt/var/www/html/content/port/drum/masters/en/.stat] -> use cache [/mnt/var/www/html/content/port/drum/masters/en/dbrand/test.html] cache-action for [/content/port/drum/masters/en/dbrand/test.html]: DELIVER request declined I have configured /statfileslevel "5", /allowAuthorize

Hello,I am trying to update the Dynamic Media configuration to restrict certain MIME types (e.g., documents and PDFs) from being published or processed by Dynamic Media. Due to legal constraints and compliance requirements, we cannot store these types of documents on Dynamic Media as it is hosted on a public server.Could anyone assist me with how I can prevent these MIME types from being published to Dynamic Media?Thank you.

AEM 6.5 SP21 org.apache.sling.security.impl.ReferrerFilter Rejected referrer header for POST request to /lc/content/xfaforms/profiles  -  forbidden