Many of our support tickets include back and forth discussions that are captured in the comments section of the support ticket. Most of the time, we reply directly via email and this unfortunately includes the entire email message. We're trying to remember to only include our comments here. But regardless, when the thread gets extensive, it's very difficult to view the thread in such a small window/frame.
It would be useful to have a keyboard shortcut to return to My Marketo. I'm not seeing one currently in the shortcuts glossary (not sure if it's not in the documentation or if it doesn't exists), but it would be great to have a quick way to return to the main screen and the tiles.
Why does Marketo not create a short QA guide or cheat sheet for users to follow before launching a campaign? A list with checkboxs as a PDF is what I envison. Provides a good experience for users and creates happy customers.
I'm sure all the Marketo Admins out there would love one, especially if it opens up the admin section in a new tab or window. :)
We have hundreds of closed support tickets. Often times we have need to refer to a closed ticket. It's near impossible to find a specific support ticket since they are not date-stamped within the list and there's no way to search for a specific case. Please add the ability to search and include the date within the listing.
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