Product Communities

  Introduction Adobe Customer Journey Analytics (CJA) offers various methods for calculating bounces and bounce rates, each providing unique insights into user engagement patterns. These approaches have distinct implications, potentially influencing how we interpret and act upon user behavior data. In this blog post, we'll explore the different bounce rate calculation options available within CJA, examining their strengths and potential drawbacks. Bounce rate has been a cornerstone of web analytics for decades, evolving alongside the digital landscape. From its origins in early website traffic analysis to its current implementations, it remains a widely-used metric for understanding user engagement. It's both amusing and impressive how this seemingly simple concept has stood the test of time, adapting to new technologies and user behaviors. As we explore its various incarnations within CJA, we see how this venerable metric continues to provide insights, albeit with a modern sla

We are going to use the web channel for some business usecases. How do we enable the tracking for the same? I dont see any event generated from ajo directly. Should we use the adobe launch to use this for tracking?

Hello community, When using personalisation done on the Edge, we understand that some PII data might be temporarily stored on the servers (up to 14 days) as part of the edge projection process. As such, what is the current security mechanism employed to protect this data? Is there encryption of data at rest? Is there any best practice recommendation to protect such kind of data from unintentional leaks? I couldn't find much on any of the security white-papers. Thank you for the guidance on this matter. 

Hi, In a Fusion Tools Module I'm trying to set a variable with the first item selected in a multi-select dropdown. However, if only one item is selected, Workfront returns the value as a string rather than an array with one value. This is quite frustrating, but I thought I'd just check to see if the value is an array or not, but there don't seem to be any functions to do this.  I've tried length, but that just returns the number of characters if a string is returned.Does anyone have any advice?Rob

We have a Project with a section of Events our photo and video teams will be shooting at and a section of the finished deliverables that need to come from those Event shoots.Project- Events-- Event A-- Event B- Production Work-- Deliverable 1-- Deliverable 2-- Deliverable 3-- Deliverable 4 I am trying to show the relationship in the report. Something like:Event nameEvent DetailsShot listsAssociated DeliverablesEvent ADate, TimeShoot stuffDeliverable 2Deliverable 3Deliverable 4Event BDate, TimeShoot stuffDeliverable 1 I assume we will need to relate tasks via a Custom Field. I was trying to add a field to a form at the Deliverable task with the URL/ID/Name of the Event it is associated with. Then in the report, I was using the listmethod : valueexpression=IF({DE:Associated Event}=???,{name},"") listdelimiter=<p> listmethod=nested(project.tasks).lists valueformat=HTML displayname=Deliverable type=iterate I do not think I can pass in the context of the Event

On the Fourth Quarter 2025 release overview page, the following is noted: Other Workfront integration transitionsTo deliver more stable and scalable integrations, we’re shifting to a modern, flexible integration approach using Workfront Automation and Integration (Fusion). As part of this transition process, the following integrations will not be available after  February 28, 2026:Workfront for G SuiteWorkfront for JiraWorkfront for Salesforce.We recommend using Workfront Automation and Integration for your organization’s integration needs with Google Workspace. For an overview of Workfront Automation and Integration, see Adobe Workfront Fusion overview. I'm in the middle of testing and implementing the connection between our Workfront and Jira instances. It really sounds like a dumb question, but hoping others can chime in - am I understanding correctly that if we don't pay for Fusion, we no longer get to connect these applications come February? At

We have started to notice on several projects that the Percent Complete header is displaying 100% when their is still a task left to complete. The parent task is also displaying 100% even though there is still a child task that has been completed yet.  Just looking to see if anyone has had a similar experience. Went ahead and put in a ticket with Support.  

When implementing Adobe Media analytics tracking, we have to pass "Stream Type" value.As per this document https://adobe-marketing-cloud.github.io/media-sdks/reference/javascript/MediaHeartbeat.html#.StreamType we can pass different value based on the Media content type.Just wanted to understand for which type of content what value we should pass. (just looking for below values)LIVELINEARAUDIOBOOKAOD

Hi All,I’m working on a customization where the setRollUpImage method in our component is responsible for setting an image path. Currently, it works for most cases, but in some situations rollUpImage is null because the primary source doesn’t return a value.I want to add a fallback so that if the current logic doesn’t return a valid image, it should use delegate.getSrc() instead - without affecting the existing functionality.What’s the best way to modify the method so it still respects the current logic but adds this fallback?

I have a customized filter for a report, but every time I navigate away from the report and then back to it, the filter goes back to Standard. Is there a way to apply my filter so it always displays by default?

Hi Team, After running a journey in AJO and reviewing the "All Time Report," I noticed that some records were excluded under the Journey Exclusions section with the reason:ERROR_SEGMENT_REALISATION_CONDITION_MISMATCH.However, it's unclear what exactly caused these records to be excluded. Could you please advise on how and where I can get more detailed insights into this specific exclusion error to better understand and troubleshoot the issue? Thank you.

Hi, I have created a workflow model with a "Deactivate Page" step only and while running this i am getting "Process Resource null" error.I have also tried another step "Create page Version" and still getting the same error response.I have checked "com.day.cq.wcm.workflow" bundle and "create version" component both are active and my workflow model is in sync.Any suggestion how to solve it?Work Flow Error:Work Flow Model: 

I’m working with the Universal Editor in Adobe Edge Delivery Services (EDS) and need to create new blocks/components for a project.My question is: in addition to implementing the new blocks, is it also possible to create custom ResourceTypes for them, similar to what we do in traditional AEM Sites?If so, is there any official documentation or practical example showing how to register and associate these ResourceTypes in the context of Universal Editor/EDS?

We have a Journey in AJO that is an event based audience. In our full data model, customers can have multiple accounts. Within the event, it tells us which account the customer is using to trigger the event.However before sending the e-mail we need to execute an account eligibility check (i.e. check our account level suppressions) by reconciling that account with the account data in the customer real time CDP / AEP.What type of syntax or how can we pull the account from the event then use that account to compare against the customers CDP/AEP profile?

Hello all,I'm facing an issue in Adobe Journey Optimizer (AJO) related to consent logging when customers submit a landing page form created in Visual Designer mode.Current Setup:* I built a landing page using AJO’s Visual Designer.* The form displays 8 subscription lists as checkboxes:* 6 are older subscription lists used in previous campaigns (which worked as expected before)* 2 are newly created subscription lists* Upon checkbox selection and saving preferences from the front end, the form is expected to:1. Update the customer profile - works2. Add/remove the selected subscription lists - works3. Log a consent event in the Consent and Preference dataset - doesn't work Problems Observed:Test 1 (New Subscription Lists):* Selecting and submitting new subscription list checkboxes:* Profile and subscription list updated * Consent and Preference dataset not updated Test 2 (Old Subscription Lists):* To isolate the issue, I tested again using one of the older subscription

For a variety of reasons, there are occasions where Adobe Target does not render on our Homepage, and shows the Hard/Page Default to users.While some of this is expected, I'm trying to understand if there is an expected benchmark that people see. 

0I am trying to ingest data through CSV file into array type object fields in a schema in Adobe experience platform.But the data is not getting ingested although it's not showing any error while ingesting.Array type objects:Cool Numbers - Integer typeFavorite Choice - String type Sample data in csv file:Cool Numbers           Favorite Choice2|26                           ic|t5|63|74                      t|ic When I am loading the CSV file manually into schema,I am creating calculated field for both of them liketo_array(true,split(Cool_Numbers,"|"))and mapping it to the corresponding target field.Validation is coming fine but when I finish the workflow and check the processed data,it shows blank in both the fields in the dataset.

I’m currently working with Samsung India on large-scale digital experiences and have seen first-hand how AEM can transform enterprise-level platforms into highly engaging, scalable, and future-ready ecosystems. We have a large, diverse team capable of handling complex and high-traffic projects. Our team is currently running samsung.com across multiple countries, and our members come from different parts of the world, collaborating from India. This global exposure has helped us understand varied market requirements, localization needs, and high-quality delivery standards. I’m curious to learn from the community — how do you approach identifying and onboarding new projects or partners that could benefit from AEM migration or upgrades?Specifically: How do you showcase the business value of moving from a standard CMS to AEM?What success stories or metrics have helped you convince stakeholders?Are there innovative engagement models or proof-of-concept approaches that have wor

Hello,I would like to know how is everyone configuring their Sandboxes ? Do you usually use one for dev and another for prod. Or have 1 for both prod and dev?  Below are for 1 sandbox ( Dev+ prod)Pros - having 1 sandbox for AEP<>CJA data collection is that - We just need 1 AEP variable data element and reference the schema once in tags. Cons - hard for access management since everything is just one sandbox nowBelow are for 2 sandboxes ( Dev & prod)Pros - having 2 sandboxes for AEP <> CJA data collection is better for validating and testing, easier for access manage and change management. Cons - having 2 sandboxes will create a problem when we have to reference the schema in a AEP variable data element, each time we want to publish the libs between dev to prod. We will have to change it and higher maintenance.

We are looking to implement a "Buy It Again" recommendation zone on our site using Adobe Target. Specifically, we want to recommend items that a customer has previously purchased. I noticed there is a User-based algorithm with the option "Recommended for you based on the last purchased item." Could you please clarify:Does this algorithm only consider the customer’s most recent purchase, or does it take into account all purchases made by the customer within the lookback period?Is there an existing algorithm or configuration in Adobe Target that allows us to recommend all previously purchased items (not just the last one) as "Buy It Again" recommendations? 

Hello,I noticed that for some time periods, the purchase numbers are different between Data Warehouse reports and Workspace dashboards in Adobe Analytics, even though they use the same data.Could it be because of how the data is processed, sampling, or filters? I would really appreciate any advice on how to understand or fix these differences.Thank you very much for your help.