Product Communities

Hi, How should we interpret the “no matching AAM ID” count in the Adobe Audience Manager Server-to-Server Processing Result email? The onboarded CRM IDs onboarded belong to existing customers who have been active on our website, so in theory they should already have Adobe cookies associated with their CRM IDs. What does it mean when an AAM ID doesn’t match? Could these be users who have ad blockers installed, preventing AAM’s demdex IDs from being collected? Thanks!

Hello everyone, has anyone idea about why Target server-side integration for A/B testing in no-local environment stop working? I'm using the Target nodejs SDK with this on-device config:export const CONFIG = { client: process.env.NEXT_PUBLIC_TARGET_CLIENT_ID, organizationId: process.env.NEXT_PUBLIC_TARGET_ORG_ID, decisioningMethod: 'on-device', pollingInterval: 500000, // 5 minutes logger: console, timeout: 10000, // 10 seconds events: { artifactDownloadFailed: (event: any) => { console.error('[Target] 🚨 Artifact download failed:', event.error.message); }, artifactDownloadSucceeded: (event: any) => { console.log('[Target] ✅ Artifact download succeeded'); }, }, };Creating a Target client:import TargetClient from '@adobe/target-nodejs-sdk'; const targetClient = TargetClient.create(CONFIG);And executing the getOffers method:await client.getOffers({ request: { context: { channel: 'web' }, execute: { mboxes: [Array] }, id: {

I am looking for ways to prevent users from re-entering same journey again. From AJO docs, Incremental load prevents users who have previously qualified; However, if a user's profile changes and they drop out of, then later re-qualify for the audience, they may still re-enter correct?How can we make sure that they never enter the same read audience based journey?

Hi team,We’re exploring how to track and reconcile message feedbacks (delivery, bounce, etc.) with the original API triggered transactional message send requests in Adobe Journey Optimizer.According to the feedback webhook documentation, the webhook payload includes a requestId field, which uniquely identifies the transactional send request.However, when we query the AJO Message Feedback Event Dataset, the field requestId doesn’t seem to appear — even though the rest of the payload closely mirrors the webhook structure. What’s the recommended way to tie a feedback event in the dataset back to the original send request? Would really appreciate guidance or examples on how to correlate feedback dataset records with the original transactional requests.Thanks in advance!

Hi all, I manage the AEM site for a Stanford research program. I had a question about the monthly analytics reports and have been trying to reach the AEM team onsite for a few months without success. I’m hoping someone on here might be able to help. I would greatly appreciate it!!The PDF reports we currently receive each month seem to truncate some of the data. For example, please see screenshot under Monthly Key Metrics, the page names are abbreviated due to limited space in each row, making it difficult to tell which specific pages the metrics refer to and only 6 rows are shown out of the total 25 rows in this instance (Rest are missing).  Thanks,Sindhu  

Hi All,We are passing batch audience from Adobe CDP to target for next page personalization. There are two pages which we are activating personalization on. Here are the scenario:User lands on Page 1 and on their next visit to the site they are served page 2 as the first tab. This works fine as we have created an audience in CDP and passing it to Target. The problem is that these user upon their third visit are still shown the page 2 as the first tab and can never go back to page 1 as the target experience keeps reloading. We have tried excluding the audience but it excludes from the personalization altogether. What is the best possible scenario/solution here ?

Hi Everyone, We are currently encountering an issue with our AEM as a cloud setup. Our cloud instance is multi-tenant and includes five repositories. We have established Groups specific to our content paths, including an admin user group that has read, write, modify, delete, and replicate access to our content paths. The issue arises when any user who is part of this admin group attempts to move pages from one hierarchy to another. The move operation completes successfully, but it triggers a workflow called "Request to Complete Move Operation," which then accumulates in the workflow instances. However, when I, as the environment admin, perform the same move operation, the workflow mentioned above does not trigger. Could you please advise on how to ensure that the workflow does not trigger when users with all permissions (write, read, delete, modify, and replicate) perform the move operation? Thank you for your assistance in resolving this matter.

how do i add newline character in the ajo custom action expression editor ?I tried these and it didnt work\n"\n"(\n)

Hi Team, I have posted a similar question before, but this time its different slightly. We have managed to render DoR from adaptive form using outputService.generatePDFOutput, with merged data. The adaptive form fields are binding with XDP template fields, by associating XDP with Adaptive form (xdpRef property). The question that we have is, is there any way to render PDF with merged data form adaptive form, without XDP associated to it. We are trying to understand if there is any possibility of creating an adaptive form directly on AEM, and rendering the PDF with data, by not using XDP template at all in future (to prevent the use of designer). Is there any way to create template within forms in AEM 6.5? Please also consider the fact that, PDFs have specific templates, which are currently maintained using XDP template. Thank you. 

Hello Community Team,I have a calendar (I´m the owner) shared with different teams in my organization. However, there are some team events that are private and those should not be visible for the rest of the teams. Is there any way to hide those in the Calendar and make them visible only for the owner and specify people?

I have a email delivery that is showing as sent in logs for an email address, I also checked in profile and see a sent event for that DM associated with that same email.when I checked delivery summary report and use the correct date filter, it shows the sent count as zero. can someone please help.

I am using Google Docs to manage content in EDS, I am wanting to 'Insert Link' to other documents in the Google Drive, that will be converted to a proper external link at preview and publish. However, when I preview the document the link does not get converted to the externally rendered URL but stays pointing to the Google Docs file in a Google Drive Domain.Is there a configuration option at the .helix level that I would need to set to make this happen?

hiI would like to get count of emails sent by all the workspaces per month.We would like to see the usage of Marketo per each month. (similar to the screenshot attached)-Can someone help?  Is it possible to get all the counts in one report?ORdo I need to report for each workspaces separately and consolidate that in an excel sheet?{we have about 25 workspaces on our account} thanks-Sree

Hi There, We have a requirement where several custom dropdown fields have been added to the metadata schema of our assets (DITA files). During the translation process, AEM currently picks up the dropdown key value (the stored value) instead of the display label. This key is then sent for translation and applied to the translated language copy. As a result, the translated copy fails to load the corresponding dropdown option correctly in its properties. Additionally, all dropdown labels and options remain in English after translation. We would like to explore whether there is an OOTB approach in AEM to automatically localize or translate these dropdown labels across language copies. Thanks,Ravi Joshi

before disable action from the ACS UI for a user, I want to make sure that there are no workflows created by that user in the account/application.how can I check that, is there anything else I need to validate before deactivating the user account from the ACS UI?

Hello,After the daylight saving change, our Audience Evaluation scheduled batch time is running one hour earlier than expected, which is causing mismatches in Audience results. We need to adjust the scheduled batch time for the Evaluation Summary.Please help me to find the correct id to change the Audience Evaluation scheduled batch from the https://platform.adobe.io/data/core/ups/config/schedules API call response.Please refer to the attached screenshot for details. Thanks in AdvanceSheejo Rapheal

Hey Everyone!  I had a similar request a while back but for phone numbers. I think the code would be the same but would need to replace the field it's reading to determine the which unsub link it needs to direct to.Looking for help to know what I need to use or if there is a better way. Also, this is going to be in a fragment we use for our footers.Current code:<% var phoneNumber="1-800-xxx-xxxx"; if(context.delivery.label.toLowerCase().indexOf("password") >= 0){ phoneNumber = "1-800-xxx-xxxx"; } if(context.delivery.label.toLowerCase().indexOf("paperless confirmation") >= 0){ phoneNumber = "1-800-xxx-xxxx"; } document.write(phoneNumber); %>

Hi, I queried an audience group who have received a previous email from us and would like to split this further into 8 segments based on subscribers actions. In each segmentation, I used tracking logs for email clicks, labels of buttons from the previous email and delivery label of the previous email. The workflow was fine and it got stuck/long run time at the segmentation node, node is green and not red. 1 of the segments was derived and it hang there. The audience group is slightly more than 300k. Does anyone know where went wrong? For advise please. Thank you.

So I think I know the answer to this one but thought in case it had appeared on a development roadmap since I last explored it, it was worth asking. I'm building a "basic board" in Workfront where I don't have a need to link the cards to issues or tasks at present, its just helpful to have cards, task lists, comments and statuses against tickets. Am I right in thinking that, because cards are not standard elements of the Workfront structure of tasks, issues, projects, etc, it's not currently possible to produce any reporting based on unlinked cards? Thanks!

What is the best way to account for department and corporate events in project timelines?  I am tempted to have everyone in the department enter "time off" for the two day department events that occur one time per quarter but wanted to check to see if anyone has a better idea.  It know it will work, but don't want to pass up an option I am not aware of.

Hello Everyone, I am trying to integrate the Adobe Cloud Manager APIs with external Pipeline Platform. The idea is that I have some restrictions and governance I need to do this externally and from there instruct the Adobe CI/CD to manage the pipeline like starting it, stoping, and so on. One of my requirements is that I need to define the pipeline as normal and then use this pipeline with different branches. Let's say we have a non-production pipeline with type CodeQuality. Developer A needs to run the pipeline from hist feature branch X and Developer B needs as well to run in-parallel the pipeline from feature branch Y. How can I achieve this dynamically using the Cloud Manager APIs?. I thought that I can do a PATCH for the pipeline to change the branch as needed but then I realized that this will not be right solution due to race conditions between parallel pipelines. I would like to hear from you more. Thanks.

Hi, I have created one simple workflow in which first activity is JS Code - here, I am trying to store value in instance variable. I have logged this and it is showing under journal. Second acitivity is query in which I am fetching test account and this is working. Third activity is the recurring delivery. I am trying to show instance variable in this delivery. I have added "script" in this delivery and I have also added "variable" under properties. However, emails are not being sent at all. I have followed step as per URL - https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/tuesday-tech-bytes-adobe-campaign-classic/m-p/627479/highlight/true#M2588 @parthasarathy - can you please help? JS Code 1. instance.vars.temp = functioname('parameters');2. logInfo(instance.vars.temp); Query 1. Temp player ID Delivery HTML:Data is <%= variables.temp %> Script:delivery.variables._var[0].stringValue=

Hi everyone, I’m going to take the Adobe Workfront Expert Certification exam soon, and I’d really appreciate your advice or tips. I’d like to know what kind of topics or questions usually appear on the test, and what areas I should focus on while studying.If you’ve already taken the certification, please share your experience — any suggestions about study materials, practice tests, or key concepts would be super helpful.Thank you in advance for your help! 🙏

I'm trying to create an issue report to show the average time between entry date and actual completion date per month. I cannot get any issue duration field to aggregate to show an average in the grouping. I've tried text mode to calculate the date difference, and I've also tried creating a calculated field. Neither is working for me. Is this even possible? If not, does anyone have a good way to show this type of data in Workfront?Thanks!

One of my users asked how their supervisor could be notified when they're added to a project, to which I responded that was built into Workfront's notification settings. However, when looking in the "miscellaneous" notifications for that manager (and all users) I can no longer find any settings related to people on their team. Has anybody else noticed this?