Product Communities

I am trying to identify the best process for how I can automate reengagement of customers who haven't opened or clicked an email within a certain time frame so as soon as they become "inactive" they are added to the reengagement program to receive content to get them to engage again. While it is easy to identify these contacts using smart lists, what is making this challenging is that I only want to target inactive contacts who are considered inactive after I launch my campaign. So if I were to launch the campaign the first of the month, I want to capture contacts who have gone inactive after that date and not retroactively. This is because I want to capture contacts who have only just fallen off our active contacts list. ***I'm considering contacts inactive if they have not opened or clicked any email within the last 180 days inactive contacts.*** Has anyone built something similar or have any ideas of how I can achieve this? Thank you!

Hi Gurus, can I know if there is a way to check daily usage of content request in AEM Cloud Services? https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/license-dashboard  I am not sure if can leverage Cloud Manager and the usage button (Red) for daily dashboard. Thanks.  

I have an Assignment Report showing Tasks assigned to users with a specific job role. I am unable to edit the report in-line which I saw a post relating to adding this text mode to make it editable but it's not working: isInlineEditable=true Anyone know how to get an assignment report to be editable in-line.

We have had a couple instances raised where someone has visited the website and gone to fill out a form and the rule "If know user show custom CSS" has been active. It would normally say "Hi, First name last name" but for some reason it has got the wrong contact name!Obviously that is why we also give the option to select "Not you" but its not a good look when we use this too to personalise the experience but this get their name wrong.Does anyone know why this might be happening and how we can improve the accuracy of it's guess work?

Hello, I have built a layout template and assigned it to a couple users. However, the "Home Workspace" does not show as designed for the assigned template. I am a system administrator so the layout template I apply should override and take priority. I even changed the individual user's layout template to the template I created yet the home workspace still does not match. This seems to be an issue with the "Home Workspace" as all other objects have updated. Is this an ongoing issue with the new Home Workspace, has this been fixed yet?

Anyone know of a way to pull data from a Task Custom Field into a Project Custom Field using a Calculated Field? Thanks!

Hello,I'm trying to create a report in WF Global that shows the total hours an employee has entered in a month for a project, without showing entry by entry. So, for example, I'd like to see:Project 123456 - Employee John Doe - Month June 2025 - Total hours 56 I've tried using the Total Hours option, but it still shows time entry by time entry. How could I force the report o summarize by month not using Matrix? Thanks.

Hi I want to compare one of the profile field by adding 10 days to another field.below is the example. ExperiencePlatform.ProfileFieldGroup.profile.person.birthDate = ExperiencePlatform.ProfileFieldGroup.profile.person.applicationdate + 10 daysPlease let me know how can i do that in ajo expression editor ThanksUsha.

HiI want to send data from my subdomain where GA4 tag and data Layer is implemented to my Adobe analytics which is implemented on my main domain site.Is it possible to do so? If yes, can someone please explain steps to do the implementations properly.I know an extension from Acronym is available, but I am not sure it sends accurate data and how to properly setup it. Any help will be appreciated. 

Hello! Is there any way to use a status again after it is deleted? It doesn't let you change the key or the equates with, so we deleted it and figured we could add it back and now I am seeing that is not doable. We want to use the status, but with a different key and different equates with. Any word on if this is going to be doable in the future?? 

We are using content-package-maven-plugin 1.0.6 version for AEM 6.5.22[ERROR] Missing response status information in response: <?xml version="1.0" encoding="UTF-8"?> <html> <head> <title>Content modified /crx/packmgr/service.jsp</title> </head> <body> <h1>Content modified /crx/packmgr/service.jsp</h1> <table> <tbody> <tr> <td>Status</td> <td> <div id="Status">200</div> </td> </tr> <tr> <td>Message</td> <td> <div id="Message">OK</div> </td> </tr> <tr> <td>Location</td> <td> <a href="/crx/packmgr/service.jsp" id="Location">/crx/packmgr/service.jsp</a> </td> </tr> <tr>

Hi team, I'm seeing lot of cases where a push notification is excluded, and in the corresponding message.feedback event, the pushPlatform is listed as APNS, even though the profile has FCM as the push platform.Do you know why there's a mismatch between the platform in the feedback event and the one stored in the profile?       

We are currently using an on-premises AEM instance. As a best practice, we typically remove two publishers from the load balancer, deploy the code packages to them, and then repeat the process for the remaining publishers. This helps avoid user impact or traffic disruption. However, this approach is slow and challenging to automate through a CI/CD pipeline.We're considering deploying to all publishers simultaneously to streamline the process. Are there any risks associated with this approach? Additionally, how can we ensure that user traffic remains unaffected during bundle restarts following the deployment?

We have a scenario where we need to show a specific content block in the email only if the customer has opened any of the first three emails.I wanted to check with you:Is there a way to implement this logic directly in the HTML template using js or dynamic content rules

Hi Team, I'm currently working on an AEM React SPA project and facing issues with core components not working correctly. I've tried installing both of the following packages as per the documentation: @61380/aem-core-components-react-base @61380/aem-core-components-react-spa However, the components still not working. In one of the community threads, it was mentioned that these packages are only compatible with React 16, while we are using React 18 in our project. https://github.com/adobe/aem-react-core-wcm-components-base/issues/20My Questions -  Are there any known compatibility issues between AEM SPA core components and React 18? Is there a workaround or migration guide available for using AEM core components with React 18? If not officially supported, are there any community forks or alternatives that support newer React versions?

While running the build pipeline for the qa environment, I'm experiencing the build error in the Product Functional Testing step. Please find the below logs for the same. Can someone help me out on the same. 2025-05-06 10:19:30,005 [INFO] Scanning for projects...2025-05-06 10:19:31,197 [INFO]2025-05-06 10:19:31,197 [INFO] -------------< com.adobe.evergreen.eaas:eaas-test-runner >--------------2025-05-06 10:19:31,198 [INFO] Building EaaS tests runner 1.0.02025-05-06 10:19:31,198 [INFO] from pom.xml2025-05-06 10:19:31,198 [INFO] --------------------------------[ jar ]---------------------------------2025-05-06 10:19:31,491 [INFO] Downloading from shared: file:///shared/m2-repo/com/adobe/cq/cloud/com.adobe.cq.cloud.testing.it.smoke/0.21.7/com.adobe.cq.cloud.testing.it.smoke-<title>Test Page</title></head><body><div class="root responsivegrid"><div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "><div class="responsivegrid aem-Grid

A client is modernizing some of their AEM sites to go from static to editable templates so they can use the latest features around has the following parameters:• The client currently has a dozen static templates that they want to move to editable templates.• The existing pages use the parsys paragraph system for storing components.• Each page based on one of the static templates has its own custom properties tab that is unique for that template type.• The client wants template authors to be able to create the editable templates. Which approach should an Architect use to meet these requirements? (A) 1. Use a new page component for editable templates based on the core components page component2. Migrate page properties to respective components dialogues (B) 1. Use a new page component for editable templates based on the core components page component2. Convert page properties to policies (C) 1. Use the same page components for editable templates2. Create a new editabl

Dear All, We are migrating AEM 6.5 to AEM cloud. We saw below error log in the maven build Failed to execute goal org.apache.maven.plugins:maven-enforcer-plugin:1.4.1:enforce (enforce-maven) on project We have updated the java 11 as shown below. Still we are getting build error.   Can anyone please help here. Thanks in Advance

Hello,We’ve encountered an issue with the existing custom workflow. Whenever we select the payload (page/assets) and trigger the workflow, the selected payload is not attached. We have to manually use the "Add Content" option to include the assets.Could someone confirm if this might be due to permission-related issues or something else? I couldn’t find any useful information in the logs. Has anyone else experienced a similar issue?

Hi Community, I am trying to do a task where I have created 3 sets of users and 3 sets of groups, each with a user. I have certain sets of permissions for each of these group of users - specifically for modifications of webpages within the website. However I am unable to add these ACL permissions programmatically, even after committing via git commands the permission policy nodes are not getting created. This is leading me to manually provide permissions to users everytime I login using a specific user. Can anyone let me know on how can this be acheived. 

Hi Team, We received a customer request for redirecting a non-www to www abc.com  (any page) should redirect (301) to www.abc.com Can I have some suggestion for implementing this redirection rule.  Thanks in advance!  

We have a scenario, when a user searches with a term and AEM pulls in the pages that that term lives on, the term itself would appear in the page of search results with highlighted design.For example, if I search for “randomtext”, these are the results that I get. Entry points into “randomtext” is on both pages but the term itself isn’t surfaced with OOTB query results, which leaves the user wondering which page actually contains the information they are looking for.Would it be possible to allow search results to pull something from the page that contains the keyword that was searched? What other options might be possible to accomplish the goal of having the keyword surfaced on the search results page?Any idea on this? TIA.

 Hello Adobe Community,We are trying to implement a servlet which needs to read csv file. To read csv file we have added dependency in core pom.xml <dependency>            <groupId>com.opencsv</groupId>            <artifactId>opencsv</artifactId>            <version>5.7.1</version>            <scope>provided</scope>        </dependency> I’m facing an issue with a servlet deployment in AEM Cloud.The deployment completes successfully, but after deployment, the servlet remains in an satisfied state. Upon reviewing the error logs, I found the following stack trace related to an unresolved dependency: org.apache.felix.log.LogException: java.lang.NoClassDefFoundError: com/opencsv/CSVReaderIt seems the system is unable to resolve the OpenCSV dependency, specifically the CSVRea