Product Communities

Dear AEP Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Experience Platform.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2025, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for AEP.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any AEP-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating highly personalized digital experiences with AEP.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a

Dear AEM Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with AEM.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2025, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for AEM.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any AEM-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – empowering you to provide a truly personalized experience to your customers with AEM.Start supercharging your problem-solving skills today by exploring our Top KCS Articles!Take a

Hi all, I need to create a filter for a task report to show all tasks with planned hours = 0. However, (task) planned hours does not seem to be available field for filtering the task report. Is there some workaround for this? Thanks!

My group's tasks (task groups) shift as the project is being worked on. We apply one long template that includes all possible tasks and then delete groups of tasks as we realize the work is not necessary to complete or not required of the project. We've tried to be very organized with the groups of tasks to make deleting easier, but wondered if there was an easier way. Can we link a group of tasks to show based on how we complete a custom form? For example, list the group of tasks available in the form, and then as they are checked off have them remain or removed from the project? Thanks!

Hi Team, While reviewing the documentation, I noticed that the differences between AEM Sites DAM and AEM Assets (Cloud Service) aren't always clearly delineated. This raises an important question—if a client wants to build a DAM, is there a significant advantage in choosing AEM Assets as a Cloud Service over simply using the DAM capabilities within an AEM Sites instance? From what I’ve seen, many of the advanced features—such as Smart Tagging, Dynamic Media, and Asset Delivery—can be integrated into an AEM Sites-based DAM. This makes it seem like most enterprise DAM functionalities can be achieved without a dedicated AEM Assets program.So the core question becomes:Do we really need a separate AEM Assets Cloud instance if the Sites DAM can be extended to meet the same requirements? Thanks,Prajwal

First and foremost, a huge thank you to Andy Hess @andyhess for leading today's workshop on the upcoming changes to the Workfront API and Fusion. If you missed out, no worries - links to both the slide deck and recording are listed below, along with a few key takeaways and resources from the chat.Slide deck PDF Workshop recording An event hosted in partnership with the Adobe Software Development Team was delivered in early May on the changes to Event Subscriptions if you want to learn more on that specific area, [Event Follow-Up] Preserving Your Fusion Scenarios During the Event Subscriptions V2 UpgradeKey Takeaways and Resources: Changes to the Workfront API multi-select fields are coming in version 21 (October 2025) to ensure consistent JSON array format instead of mixed string/array responsesEvent subscription versioning is being introduced - version 2 will always return multi-select fields as arrays, while version 1 maintains current inconsistent behaviorNe

Hi all, I have seen in Chrome extensions that Activity Map may no longer be supported - is this the case? Are there any plans to update it so it remains a chrome extension? It's quite an important tool/functionality of adobe analytics that I use so hoping there are plans to update it and not scrap the tool.  

We’re attempting to integrate Angular scripts into a Marketo landing page; however, Marketo prevents the page from being saved due to the use of Angular double curly brace syntax{{}}. Could you please advise on the correct steps to implement Angular in a Marketo landing page, or suggest an alternative approach?

Creating truly personalised customer journeys often requires more than simple conditions. You need the power to dynamically evaluate customer data, perform complex calculations, and create sophisticated logic that adapts to real-time customer behavior.   While Journey Optimiser's simple expression mode works well for basic conditions. The Advanced Expression Editor unlocks a world of possibilities for marketers who need to create intelligent, data-driven customer experiences. This guide will show you how to leverage advanced expressions to solve real marketing challenges and create more engaging customer journeys.   The Challenge: When Simple Conditions Aren't Enough Consider these common marketing scenarios: Scenario 1: Abandoned Cart Recovery You want to target customers who added items to their cart but didn't purchase, but only if they're high-value customers and it's been exactly 24 hours since abandonment. Scenario 2: Dynamic Loyalty Offers You need to send differ

We have a scenario where we have a mini player that can also be muted. We fire state starts/stops for "mini player" and "mute" and I want to be able to track watch time on the mini player that was not muted. The issue is that we can mute other places that are not in the mini player so I need a way to filter the media states to have the condition of "mini player" + "mute" to get the correct time.

We've now learned a good deal about Agentic AI as per Adobe Summit 2025. Does anyone know what the release schedule looks like for these? I'd love to know what's coming this summer, later this year, and anything that might go into next year.

Hi Community Members, We’re excited to share that AEM Forms now has a new SKU purpose-built for AEM Sites Cloud Service or Edge Delivery Services customers!   What’s new? This SKU provides a lightweight, scalable solution for lead generation. Key capabilities include: Agile form authoring: quickly build secure, accessible forms with drag-and-drop components and real-time editing Form reusability: reuse content, themes and templates to scale form creation and streamline updates Data validation and integration: ensure data accuracy with built-in validation and seamless integration with backend systems Omnichannel Forms: embed fast, responsive and omnichannel forms into AEM Sites to improve user experience and drive conversion   Why it matters We’ve heard from many AEM Sites customers who are building forms manually that don’t scale well. This new SKU brings enterprise-grade form capabilities to your Sites implementation within the same CMS.   We’d love to hear from you F

Issue: In the Android and iOS apps, we present content to users from both native screens and web views. To ensure the user is counted uniquely and tied to the same session, we use the "appendVisitorIDsTo" app SDK method to append the "adobe_mc" parameter to the URL of web view page loads. However, there have been instances where we launched new web view navigations in the app and missed implementing appendVisitorIDsTo, while all existing web view navigations have this method properly implemented.appendVisitorIDsTo doc -- https://experienceleague.adobe.com/en/docs/id-service/using/id-service-api/methods/appendvisitorid Our observation is that when a user installs the app and accesses any web view that doesn't have the "adobe_mc" parameters appended, a new ECID is created for that visitor on the web view. This new ECID persists across all subsequent web view navigations regardless of different ECIDs being passed in the "adobe_mc" parameter, resulting in inflated visitor and visit co

Hello, I used to use the Adobe analytics API 2.0 via Swagger or postman but this has recently become impossible. And the message displayed seems to be linked to a billing problem rather than a technical bug... Have you ever had this problem? It's suggesting a free trial...

Hi everyone, I was wondering if anyone had experience using the extensions in the title. In particular, I needed to understand for: GoogleAds 1) First of all Why I can't find the standard https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/advertising/google-ads-extension in my catalog? I has had to install the Google Global Site Tag, less documented... 2) With this extension is it necessary to implement client-side logic for data propagation to GADS or are server-side configurations enough? and if so, does anyone know which configuration works? I've tried dozens in vain... For Pinterest and Bing I haven't ventured yet, perplexed by the results of this integration...but if anyone has any suggestions, they are welcome. Thanks in advance, good work

I'm not finding any great documentation online and the interface doesn't have a definition either. Does anyone know of any technical documentation to explain how the Crash metric works? Or can you explain yourself? Laymen's terms appreciated if possible. Thanks!

Hi,I am trying to add some rule in Adobe Experience Platform that in a Query looks like:SELECT count(*) FROM profile_snapshot_export_xxx where <path>.LastChequeRedeemedDate <= dateadd(day,30, <path>.Most_Recent_Drop_Date_DM) -- 477 I set a rule like this in the audience:However, the Query count and Audience count are completely different (query gives me 477 and audience only 211)How should the rule be set in the audience, so it matches the count from the Query? Thanks. 

var iframe = document.querySelector('iframe[src*="vimeo"]');var player = new Vimeo.Player(iframe);var cent, counter25 = 1, counter75 = 1, retVal, flag = 0;var isVideoEnded = false;player.on('timeupdate', function(data) {cent = data.percent * 100;isVideoEnded = false;if (0.04 <= data.seconds && data.seconds <= 0.90 && flag === 0) {flag = 1;_satellite.track("video_start");}if (Math.floor(cent) === 25 && counter25 === 1) {_satellite.track("video_25");counter25++;retVal = true;}if (Math.floor(cent) === 50 && counter25 === 2) {_satellite.track("video_50");counter25++;}if (Math.floor(cent) === 75 && counter75 === 1) {_satellite.track("video_75");counter75++;}if (data.seconds === data.duration) {_satellite.track("video_end");counter25 = 1;counter75 = 1;isVideoEnded = true;}});player.on('pause', function(data) {if (!isVideoEnded) {_satellite.track("video_pause");}});I am using this code in my window loaded code. Now I am trying t convert this code

Hi all,   I am looking for some help figuring out how to best implement the submissions coming from non-marketo form - it's a multi page format, and collecting information on each page, and the email address on the last page.  What's the best way to implement this so we can trigger campaigns based on the form fills, ensure that all submissions sync to marketo? Thanks, Khush

Hello, we are following this guide: https://developers.marketo.com/blog/make-a-marketo-form-submission-in-the-background/ and we were wondering if we need to have an API user and a Launchpoint custom service created and make a REST API integration between both systems? Or it would all work without such integration? Thanks,Yavor

As the title says. I took a look at Journey Optimizer documentation (https://developer.adobe.com/journey-optimizer-apis/), looking for an endpoint that retrieves journeys, as well as Retrieve an Audience from Segmentation Service API in Experience Platform (https://developer.adobe.com/experience-platform-apis/references/segmentation/#operation/getAudience) retrieves audiences, but applied to journeys, however I did not find any endpoint that does something like that. Is there an endpoint to get information from journeys in Journey Optimizer?