Product Communities

Dear team,Even though I canceled my membership before the free trial period expired, I was charged for 2 months. Please help me and solve this problem.

Hello Community, We went live with one AJO journey in Feb-2025.In Mar-2025, the Journey was modified and Email action label name was changed.  Now we are facing issue because correct Send / Click counts are not being reflected in the CJA reports. (For. ex: for every 100 emails sent, with new name we are getting 10 count and with old name we are getting 90 count) How to solve this issue and unify the metrics in CJA ? 

Hi All,I am trying to follow the example for creating web channel experiencehttps://experienceleague.adobe.com/docs/journey-optimizer/using/web/create-web.html?lang=enTutorial talks about making changes in the web content using editor. And adding personalization to web page.I am able to make  these changes on my web page if they are authored in AEM and WebSDK is enabled.But I also want to personalize the pages that are not authored in AEM (say in unbounce). I can make changes in the web channel in AJO Journey or campaign but upon saving the campaign i dont see the changes on the page.Do I need to add some code to my web page to use this personalization/changes done in campaign? I am unable to find any documentation for integration of AJO and nonAEM sites.Will be helpful if you can help me and/or direct me to some documentation. thanks in advance.

I have created a custom login page for the AEM Publish instance which prompts users to enter a username and password similar to AEM's default login. I want to invoke the AEM authentication handler to verify whether the entered credentials are correct and authenticate the user. I noticed the following network calls in the default AEM login process.  Is there any AEM API available to invoke aem default auth handler ?

Hello everyone,I have a requirement where I need to trigger a workflow upon publishing of some nodes like (page, assets, content fragments, experience fragments , tags , e.t.c) whatever resource a business user can see and publish.I need to work only for quick publish or publish button but not for manage publication. Is there any way that launcher detects all node types? so I can trigger workflow for that path. I have tried nt:base and anynodetype option but it is not working.Thanks.

Hi All, If one my file with some exxtension got cached in dispatcher cache and after that i blocked that file through filter rules , and i'm trying to hit the file will the file gets served or it gets blocked. After updating filter rules I restarted dispatcher server and trying to hit the file.Thank You.

We are implementing a 'One-Click Unsubscription' feature in Adobe Campaign Classic. So far, we have successfully customized the out-of-the-box web app provided by Adobe to handle unsubscriptions and track them programmatically.Our next challenge is identifying which delivery was used by a recipient to unsubscribe. Specifically, we want the web app to retrieve the delivery code associated with the recipient's unsubscription click. This would allow us to track the types of deliveries prompting unsubscriptions and manage service-level unsubscriptions more effectively.What We Have Done So Far:Customized the default web app with custom scripts to handle unsubscriptions.Added logic to update recipient information when unsubscribing.What We Need Help With:We want to:Retrieve the delivery code of the delivery the recipient interacted with.Embed this delivery code in the web app script so it can be stored for tracking purposes.Is there a straightforward way to include the delivery cod

Hello, did anybody already create a Business Rule using the API?The api-internal / api-unsupported provides the endpoint BSNRUL. Thanks in advance for any tips. RegardsLars

Hi All, I've created the following calculated field that works lovely except for the fact that when the first field in the calculation is empty, the field displays a comma before any of the following fields. Not a big deal but kind of an eyesore. How would I go about removing that first comma from the following calculation if the first field is blank? CONCAT({DE:CL 1:name},IF(ISBLANK({DE:CL 2:name}),"", ", "),{DE:CCL 2:name},IF(ISBLANK({DE:CL 3:name}),"", ", "),{DE:CL 3:name},IF(ISBLANK({DE:CUL 1:name}),"", ", "),{DE:CUL 1:name},IF(ISBLANK({DE:CUL 2:name}),"", ", "),{DE:CUL 2:name},IF(ISBLANK({DE:CUL 3:name}),"", ", "),{DE:CUL 3:name},IF(ISBLANK({DE:PL 1:name}),"", ", "),{DE:PL 1:name},IF(ISBLANK({DE:PL 2:name}),"", ", "),{DE:PL 2:name},IF(ISBLANK({DE:PL 3:name}),"", ", "),{DE:PL 3:name})

I want to know if there is a way to pull a report or filter to find the list of Layout templates where a specific dashboard has been attached i.e., either on the home bar or on the left navigation panels of any objects.

Hi, 6.5 Onsite. Not a developer, but a DAM Librarian 😄   When I export metadata in CSV with the chosen dc:title property, I sometimes get two columns in Excel: dc:title{{String: multi }} and dc:title{{String}}. If images are from third party Stock reps like Shutter or iStock - some images seem to have metadata in either one of the two columns and almost never in both.  What is the difference in AEM DAM environment between these two properties?Which one gets burned in (embedded) permanently into the assets title metadata? Where does each of the mentioned property display within AEM DAM environment or which one is prioritised over the other?  Many thanks

Hello,I am currently trying to implement a daily report sent by email to members of my team. I built a workflow fetching data about some recurring campaigns (campaign name, delivery name, contact date, success rate, last contact date with volume). The query is made on the 'Deliveries' dimension. I put in place a Javascript code trying to build a table with those data, and Adobe seems to accept it when I run the workflow (though I don't know if it is actually working).vars.content = '<TABLE style="border: 1px solid black; border-image: none; width: 100%;"><TBODY><TR><TH style="border: 1px solid black; border-image: none; width: auto;">Séquence</TH><TH style="border: 1px solid black; border-image: none; width: auto;">Touche</TH><TH style="border: 1px solid black; border-image: none; width: auto;">Date de contact</TH><TH style="border: 1px solid black; border-image: none; width: auto;">Success Rate</TH><TH styl

Jan 29, 2025 released Date/Time functions (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/functions/dates#extract-hours) work when used in emails for example but does not seem to work in Offers module. New functions are available in Offers personalization editor and no error is shown when validated/saved but offer does not return anything. Tested with at addHours/extractHours/extractMinutes functions. Older Date/Time functions still work. Is this expected behavior?

Hello, While looking through the Web Page Activity report for anonymous website visits, there are two areas of incomplete information. The Page Views tab shows how many pages a lead visited but the link is missing that would reveal the specific pages visited. Additionally, the Entry Page data is partial only showing up for some visitors. How can this missing data be included in the report?  Thank you. 

こんにちは。以下、ご知見のある方にお伺いしたいです。 複数のリンクを設置したメールにおいて、どのリンクがクリックされたのかを社内向けにメールで通知したいのですが、設定方法が分かりません。なお、リードがいずれかのリンクをクリックしたことをトリガーにするスマートキャンペーンを設定することを想定しています。 

Hi all,I'm currently looking to capture the cumulative amount of time a request spends in each different status. I was referencing this old post which has a lot of great information on tracking the dates but I'm looking for the time. Has anyone done this before and do you have any tips? Thanks!

The subject says it all.  Does anyone know how to add a column in the Programs view that shows how many projects are under each program?  I would want to filter out complete, dead, etc. TIA!

Is there any list or documentation that speaks about the valid email formats that are allowed in AEP.or atleast RegEx that we can use to validate emails especially for AEP.

Hi, I am looking to query the latest snapshot from one of the profile_snapshot_export_xxx datasets, so the variable/parameter cannot be hardcoded. As a result, I need to do a subquery first, find the snapshot_id from the latest made_current_at date, and then store the value into a variable to be used by the main query. The subquery looks like this: select snapshot_id FROM ( SELECT row_number() OVER (ORDER BY made_current_at desc) `rn`, made_current_at, snapshot_id, parent_id from ( select history_meta('profile_snapshot_export_xxx') order by made_current_at DESC ) tab ) where rn = 1  Is it possible to save the snapshot_id into a variable, and reference it in my main query? If so, can somebody share me an example how to make it work? I tried different variations of the syntax but none works. The documentation doesn't really explain much either. Thanks.

I was able to connect to Kafka from Adobe Campaign. The problem is that the data retrieving process is slow. How can I configure to set multiplied thread to speed up the process? I believe it can run multiple workflows in parallel, but how can I ensure the retrieved data is not the same across all the workflows?

Hi all,  We are seeing more data transfer in s3 bucket which consume the high cost. When i checked the logs it shows the below information. I tried to find any solution but i couldnt able to see anything. Initailly data store garabage collection failed later it was ran successfully. Also, there is no missing blobs i did the consistency check as well.   GET /bin/acs-commo ns/jcr-compare.dump.json.servlet.css/1.ico HTTP/1.1] org.apache.jackrabbit.oak. plugins.blob.DataStoreCacheUtils Deleted file [/crx/aem/author/crx-quickstart/r epository/datastore/download/88/e2/76/8 How to stop this activity. Please provide your suggestion. 

Hello, Kindly reaching out to see if anyone has implemented any of the campaign tracking methods outlined in this post for their sends through Marketo?We currently have the MessageBird/SparkPost inbox tracker integration with our Marketo account and are exploring the best way to utilize this campaign tracking system when sending out new emails. Any ideas on how to make this work would be much appreciated! Thanks,Adolfo

Hi! Is there a way to measure the Monthly Active Users (MAU) of the RT-CDP? I would like to start measuring CDP adoption, so I'm planning to track it by the MAU. If you have other ideas on how to measure it, I would like to hear them.  Thanks! 

Working on a report and I only want it to bring in a certain hour type's actual hours - basically take Actual Work Required and remove any hours of a certain type. I want to have it as a column header, since I want all tasks to show even if they do not have hours for that Hour Type. I have been trying to come up with a solution and just want to make sure this is even possible? I think it should work since Hours and their details are found at the Task level. Or maybe not since it is trying to bring in many to one (many hour entries to one task)? Thanks!