Product Communities

Use this thread to ask any questions related to the Experience League LIVE session titled, "Next-Gen Customer Experiences & Efficiency with Adobe Experience Platform Agent Orchestrator."   Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

As a power user, you probably get a lot of questions—some multiple times. Here is a FAQ crowdsourced by the Adobe Analytics community to help save you time. Instead of taking the time to answer the same questions repeatedly, you can point your users to this FAQ. Feel free to send them the link, copy and paste answers, and of course, contribute your FAQs to help the rest of the community.To contribute your FAQ, just leave the information in a comment below, and then it will be reviewed and added to the table.    Why am I seeing discrepancies when summing visits and unique visitors?  It is important to be very careful when summing visits and unique visitors. While doing this - in excel, calculated metrics, or totals in Workspace - keep in mind that  - One visit can consist of multiple pages.  Example 1:  The Warning: A report with Pages as the dimension and Visits as the metric should not be summed.  Why: This is because 1 visit could include the home

Hi there, We have a Journey starting with a Read Audience node reading off a batch segment. The concern from our marketing team is that the size of the batch is huge (1M profiles) and would like to send out in small batches. We are planning to use Condition, and impose a profile cap of around 10K first to test.  The question then is, how do we prevent/remove the same profile from receiving the same push notification when we go to full production after the test? I can't seem to use events with a journey starting with a Read Audience. How can we approach this? Thanks. 

I am not able to see/enable the conditional content in an email template which is imported into AJO. Is this capability available only for email templates build within AJO ? 

 Hi everyone,I’m trying to activate DAM assets programmatically through a Groovy script in, but the code doesn’t seem to trigger replication as expected. It runs without errors, but the assets remain unpublished. import com.day.cq.replication.Replicatorimport com.day.cq.replication.ReplicationActionTypeimport javax.jcr.Sessiondef replicator = getService(Replicator)def session = session as Sessiondef paths = ["/content/dam/example-folder/image1.jpg","/content/dam/example-folder/image2.jpg"]paths.each { path ->try {replicator.replicate(session, ReplicationActionType.ACTIVATE, path)println "Activated: ${path}"} catch (Exception e) {println "Error activating ${path}: ${e.message}"}} I can see the logs printing Activated: path, but the assets don’t show up as published in AEM.Has anyone faced this issue or know what might be missing here?Thanks in advance for your help!

 I created a custom translator connector based off of the base AEM translator connector project found here: https://github.com/Adobe-Marketing-Cloud/aem-translation-framework-bootstrap-connectorThe translation service is successfully registered and created, the "translateArray" function is called when the job is run, and the content is translated correctly. However, no other methods in my translation service are called except for "isDirectionSupported".  I've gone through the flow several times, with both the default project and the project with my updates, and neither shows any logs from any other function in this class.  I am currently trying to integrate our translation memory, but noticed that nothing else outside of this scope is working.The question is, is there a special configuration that needs to be applied to activate different parts of the custom translation service connector? The factory that creates the service class implements TranslationServiceFa

I'm using the Workfront Search API to retrieve documents for a project. When I delete a folder (keeping its contents), the documents correctly appear in the root folder in Workfront's UI. However, my API document search queries aren't returning these documents.What I tried:- folders:ID_Mod: "isblank" - Only returns documents that were never in a folder, but misses documents fromdeleted folders that currently live in the root.- Various search modifiers with "isblank", "isnull", filtering by folderID, nameTo me it seems there is some remnant of these documents having been under a folder previously, and that's causing an issue here? Or I could just be missing something. Has anyone found a server-side filter combination that works for this use case, or is client-side filteringthe standard approach?

Unless I'm losing my mind...and that is a good possibility that I am...Didn't the Parent tasks under Hours have information from the Child tasks that roll up?This Parent Tasks has Children Tasks from #12-103I know I used to be able to click on the Parent Task, go to the Hours Tab and Group by Hour Entry by Week, Month, etc. to pull the info I need.Something has changed. I also have a Parent/Task report that is no longer working. I do have a ticket in for this and the report that is not working. 

Hi friends, I was wondering if any has encountered this error message before when trying to upload documents from OneDrive? We never had this problem in the past. Thank you so much for your insights! Rachel

Don’t miss your chance to apply for the 2026 Adobe Experience Maker Awards by 11:59 p.m. PT on October 31, 2025!    Finalists and winners will have the opportunity to amplify and showcase their success through:     Visibility on Adobe for Business channels, including social media, blogs, websites, and email newsletters.  Features in Adobe-sponsored assets, such as video interviews, customer stories, and vision demos.  Speaking engagements at Adobe Summit and other high-profile webinars and events.  Networking and community building with elite advocacy groups such as Adobe Champions, User Group leaders, and Community Advisors.     In addition, two representatives from each finalist company will receive complimentary Adobe Summit passes and invitations to the Adobe Experience Maker Awards gala in Las Vegas on April 19, 2026, where all winners will be revealed.&

Hello all,I am very new to Fusion.  Does anybody know how to add a dash if there is a space between two text.  For example, I have a string called "Workfront Fusion", but I want the string to be "Workfront-Fusion".  I have tried using replace and " " (as blank space), and "-" (as the replacement string dash).  However, this still returns without the dash.  I also have lower to bring all the string to lower case.  

Has anyone found a way to move reports in the Advanced BI Analytics from one folder to another? We have a lot of really old reports that were imported over, and I'd like to get them cleaned up and organized the be more aligned with our new team structures without having to recreate them all. Even if you try to copy an existing report, it will only allow you to save to the folder it currently lives in. 

Unable to see images in author environment.  Author url: /is/content/xxxxx/image-1?View as Publish URL : https://s7d9.scene7.com/is/content/xxxxx/Image-? Because of this image is showing on a page like this. What might be an issue? 

Hi, Has anyone used AEM Connector for AEM 6.5 and Figma Buzz before? Thanks

Hello, and thank you for your input! I set up a Nurture campaign with a set first cast, which has already gone out. However, I would like to change the deployment time for future casts. The only way to do this seems to be changing the first cast date to a future date. Will that cause people to receive the first email in my nurture again?

Is anyone experiencing your Workfront instance not loading? Our team has cleared our cache & cookies, tested different browsers, checked firewalls with our IT Help Desk, had associates check on their personal computers and still won't load. We are met with a white screen. The only device that is working is the browser on our phones. This is affecting both PC & MAC users. The good news is it's only affecting a small number of our team, but of course they are in critical roles. I've opened a support ticket last Thursday, but response time has been unbelievably slow. I'd appreciate any productive thoughts. Thank you!

Hi,I have created a project report and we are wanting to have a couple columns to view 2 things; when a first proof was posted to the project; and a calculated time from the original request submitted to the date of 1st proof.Is this possible with built in time markers or do we need to create calculated fields in the form for this to work? Thank you!

Good morning,I've been reading several articles this morning and feeling a bit lost on the report type and how to build a report to allow project owners to see the pending proof approvals in current and on hold projects they own. Seems like a Proof Approval report is the way to go but then it's challenging to get the filtering to only show proofs in projects the logged in user owns plus group those results by the project. Seemed like a Document report would work better and this long post, Solved: Proof Approval Reporting Examples - Adobe Experience League Community - 539604, is a document version report and I do see some text mode in it but it does note to contact someone to get the text mode. Any insights would help. Thanks!Mary

I wanted to know if anyone is facing issues with their adobe analytics connection with PowerBI? Nothing has changed in my report but now my report is failing to refresh and having timing out errors. For example, 1 week it will refresh fine then I can't refresh my report for the next 2 weeks and has been very unstable. 

Hi All, Could you please let me know if it's possible to limit the addition of components to the core tabs component(proxy component )? If so, could you provide the process for doing so?  Thank you,

Hello Community,I have a scenario where personalization is shown on Page A, but the actual conversion (purchase) happens several steps later on a Thank You Page after 3–4 intermediate pages.My questions are:In Target-only reporting, how does Adobe Target ensure conversions are attributed only to users who actually saw the personalization on Page A?What happens if a visitor never saw Page A but still makes a purchase — is that conversion excluded from the activity results?Would using a dynamic mbox on the Thank You Page be the best way to track conversions reliably across this multi-page journey?If yes, how should I configure it so that only exposed visitors are counted towards conversion metrics?In addition, I also want to track clicks on a CTA banner on Page A as an intermediate success metric, as well as the final purchase on the Thank You Page.Is the right approach to use a dynamic mbox / trackEvent on the banner click to capture click data?Can I configure both “click” and “purchase

Hi,I’ve been receiving a daily PDF report from a Workspace project for about a month without any issues.However, starting yesterday, the scheduled PDF report stopped being delivered.When I tried to download the same project manually as a PDF, it also failed (error : An error has occurred with the download process. Please try again later.).After checking each visualization, I found that the problem occurs when there is a table containing a calculated metric that uses a segment.When I remove that table, the PDF download works again.No changes have been made to the project configuration recently.Could you please let me know why this issue started suddenly and whether there’s any workaround or update planned for PDF exports with segment-based calculated metrics?Thanks in advance for your help.

Hi team, I have set up a daily trigger workflow that is intended to run only once per day. However, due to occasional manual errors, it sometimes runs twice. To prevent this, I want to implement a check that, before executing the delivery a second time, splits the transactions and notifies the user. Delivery type : Action delivery (star delivery)Delivery : New, create from aTemplate