Product Communities

Hello RTCDP Community users, We’re continually inspired by how you’re using Adobe Real-Time Customer Data Platform to create meaningful impact. Your insights not only showcase what’s possible but they also empower others to make smarter, more confident decisions.We’d truly appreciate it if you could take 10 minutes to share your experience on Gartner Peer Insights. Your feedback plays a key role in shaping Adobe’s position in the Voice of the Customer report and contributes to our eligibility for the Customers’ Choice recognition. Most importantly, your voice helps guide peers in choosing the right solution for their needs.As a thank you for your time, you’ll have the option to receive a $25 gift card when your review is published!Start your review here!Important details to keep in mind:Reviews are anonymous. Only your role, industry, and organization size are displayed.Updated reviews are welcome. If you submitted a review in the past and have new insights to

In this post, we’ll explore how to manage dynamic SQL audience in Data Distiller by using the INSERT OVERWRITE INTO command. This capability enables you to fully refresh the contents of an audience with the results of a new SQL query, making it ideal for use cases that require recurring or complete audience updates, such as monthly re-qualification or based on customer behavioral pattern. What is INSERT OVERWRITE INTO?Unlike the standard INSERT INTO command, which adds new profiles to an existing audience, INSERT OVERWRITE INTO removes all current audience members and replaces them with only the profiles returned by your SQL query. This ensures precision and control when updating SQL audience definitions at scale. Audience Behavior in Real-Time Customer ProfileWhen an overwrite occurs, Real-Time Customer Profile applies the following logic:New profiles in the batch → marked as enteredRemoved profiles (not in the new batch) → marked as exitedUnchanged profiles → no action take

Watch now Join Adobe CJA champions and Experience Maker award winners Katie Klein and Lokesh Alluri as they dive deep into customer journey analytics (CJA) and explore its transformative potential for your business.What you'll learn:Understanding CJA: Learn what CJA is and how it differs from AA.Strategic framework: Discover the steps for data ingestion, enablement, and adoption to maximize ROI.Web SDK insights: Find out if Web SDK is necessary for CJA and explore alternatives.CJA vs. AA: Understand the relationship between CJA and AA, and explore options for integration.Profile data importance: Learn about the significance of profile data and how to overcome related challenges.Implementation best practices: Get tips on use case-driven approaches, scalable data ingestion, and establishing governance practices.Examples of CJA capabilities: See real-world examples of what CJA can achieve.What if I don’t have CJA? No worries! Whether you're interested in what CJA implementation looks

We’re excited to share the on-demand session recordings from Adobe Summit 2025, specifically focused on AEP & RTCDP. Whether you want to revisit a session or catch up on ones you missed, this curated list brings together the most relevant insights for AEP & RTCDP users, practitioners, and champions. Check out the full list of sessions below – organized for quick reference, with direct links to each recording: Session Name Speakers (Name & Designation) Recording Link Accelerating Audiences: Learn How to Action on Your Audience Strategy [S508] Josee Healey, Sr. Product Marketing Manager - Adobe Real-Time CDP, Adobe / Shelby Mansuri, Sr. Manager, Product Management, Adobe Recording Link Adapting to Evolving Challenges in the Media and Advertising Industry [S941] Ian Dejong, Principal Strategist - Media, Entertainment & Trust, Adobe / Angelo Sinibaldi, Director Data Commercialization and Strategy, Nine Entertainment Recording Link AI-Driven Excellence: How AI As

Hi,Has anyone noticed that page.lastModified doesn't always update when you publish a page? How do you reliably get the actual "last published" timestamp of a page?Not looking for jcr:lastModified or cq:lastReplicationAction - they’re not always reliable for personalization logic.

Do I need to rebase my code to the latest maven project archetype or the BPA/pattern detector will do it for me via the recommendations/findings?  Thanks

Hi , Need help in understanding these below issues . Not sure they are false positives. If anybody knows fixes for these it would be of great help. 1. granite/ui/components/coral/foundation/renderconditions/simple2. cq/gui/components/authoring/dialog/richtext3. cq/gui/components/authoring/dialog/fileupload4. datasourceIn BPA report it says "A custom coral dialog widget was found". Are there any coral 3 alternatives available for these resource types.

Interested in how to implement Workfront Planning and scale the solution across your organization for a holistic view of every stage of work? Our Adobe Product Managers, @soniaespejo and @vazgen_babayan presented an in-depth introductory session on Workfront Planning, where they shared how this feature can provide comprehensive visibility into the operational details of your organization.    NOTE: We had an issue with our event recording, but Vazgen re-recorded his demo for us. Linked below! The good news is that we have their slides, along with all of the fantastic Q&A and chat that was posted during the event:  Slide Deck PDF (slides shared by Vazgen/Sonia)  Generic slides with events and resources    Chat engagement / Q&A  Vazgen’s Excel Template Example – attached (this is just an example how you can import Record Types into Workfront Planning.  For more information, check out the article on how to create Record Types

Hi, I am new to Form Designer app and I have a requirement to make fields in an XDP file accessible. Is there any way to make fields accessible on an XDP file and not using a tagged PDF file. Thank you.

If you are planning for Edge Data Collection and want to migrate existing Experience Cloud solutions to Web SDK, you have a few options when it comes to structuring the data you send. As discussed in a previous blog, data you send to Adobe Experience Platform (AEP) must be sent as XDM and aligned with a dedicated XDM schema. But what if you want to send data to Analytics or Target, but NOT to AEP? For that, you can use the data object, a sibling to XDM in your network call payloads. As described below, the data object has properties that allow for a smooth migration of existing Experience Cloud solutions without requiring that it be associated with an XDM schema.  The data object can be passed with the Web SDK sendEvent and maps data directly to Adobe Experience Cloud services. This allows you to continue sending Adobe Analytics, Target, and Audience Manager parameters with their original values, maintaining continuity during migration. It also eliminates the need for an XDM schem

Fuel Mobile Growth with Customer-Centric Strategies Register Here: Fuel Mobile Growth with Customer-Centric Strategies    About the Session: Tap into Adobe’s latest research on consumer and practitioner trends with mobile app growth and real-time, personalized engagement. In this webinar, we’ll showcase how Adobe Lightroom product growth managers and marketing teams use Adobe Journey Optimizer to activate, monetize, and retain users.Join Adobe product experts as they share best practices for leveraging in-product personalized experiences to transform new and professional artists into photography experience makers. Discover how to streamline user onboarding, accelerate product adoption, and foster customer loyalty through community engagement.In this session, you’ll learn: How consumer and practitioner trends are impacting mobile growth How to get quicker insights using active listening and real-time signals to grow subscriptions The benefits of personalized in-app messa

I'm just trying to understand .stat files (specifically /statfileslevel) and I don't understand this example provided by Adobe. screenshot is from => https://experienceleague.adobe.com/en/docs/experience-manager-dispatcher/using/configuring/dispatcher-configuration#invalidating-files-by-folder-levelI actually thought that when if a page is republished/invalidated at level=4 (let's assume /statfileslevel = 6), then pages from level=4 and above are invalidated. The way I read Adobe's statement, it's says pages on levels 0 to 4 invalidated. Can you please explain? Thanks! PS: The way I understand "touched" is that the .stat file file modification date is updated to published date/time.  

A community user wondered if they could show an email’s Subject line in View As Web Page mode.   It makes sense that Subject and other SMTP headers aren’t part of the VAWP display, as it’s designed to show the HTML content. (And the Subject is typically reflected in the content anyway, albeit with different phrasing.)   But you can set any element to only show in View As Web Page – including a copy of the Subject line!   Just hide the content by default in all clients, as you would with an email preheader: <table id="emailSubjectMirror" style="mso-hide:all;mso-line-height-rule:exactly;visibility:hidden;opacity:0;color:transparent;line-height:0;font-size:0px;display:none;"> <tbody> <tr> <td>They’re tariffin’ pariffin, but our tactical candles are made here in the US of Flamin’ A</td> </tr> </tbody> </table>   Then include this CSS, which will unhide the content in VAWP mode: body:has(#forwardtoFriendDropDown) #emailSu

I'm looking for an Adobe Analytics UTM builder (similar to the Google Analytics campaign builders) that will enable me to control naming conventions, store my UTM links built, and help me with insights. I've set up my classifications but too many people are writing links differently and it's creating a mess.Is there a proven / available UTM form that I can use to deploy proper link-building operations across my company (something better than Google's URL builder which has no naming convention controls)? We've noticed that we're only tracking about 30% of our marketing spend effectively through Adobe Analytics and this is probably the biggest reason why (too many agencies, marketers, and vendors building links for GA when it should be Adobe structure).

Hello Everyone, We want to implement Fallback tracking in which even if Customer has not consented for cookies, tracking can happen. As per Adobe, only following dimensions & Events can be tracked in the event of no cookies scenario. Dimension: Domain   Dimension: Page URL(No Query String)   Dimension : Friendly Page Name    Dimension: Opt In Status   Event: Opt In & Opt Out  Has anyone implemented anything like this before? Is it possible to collect more data? Any inputs on this will be really helpful. Thanks,Nitin

I am doing POC for handle multilanguage sites in eds, kindly provide the references and examples if anyone have worked on it. 

Hello from your “On-Demand Workfront CSM” @cynthiaboon! Interested in using Workfront Boards but aren’t sure where to start? The easiest way to start is with the pre-built templates!   Check out the video here!  Here’s an article that provides step-by-step instructions.  Create a New Board with a Template  You can always customize your Boards, but if you want to get started quickly, here are each of the templates and the columns that are included.  Retro  The following columns are provided on the Retro Template: What went well? What could be improved? Who should we celebrate? What can we do to move faster?  Kanban  The following columns are provided on the Kanban Template: Backlog, New, In Progress, Complete, and On Hold. You can add new columns and rename or delete the default columns.  Basic  Three default columns are provided on the Basic Template. You can add new columns and rename or delete the default columns.&n

Dear adaptTo() Community,We've extended the Call for Papers timeline until April 28 - so there is still a chance to submit a talk for AEM and Edge Delivery Services:Call for Papers: https://adapt.to/cfpadaptTo() 2025Berlin, KulturbrauereiSeptember 29 – October 1, 2025Early Bird Tickets are available until May 31 – get yours now and save your spot! https://adapt.to/ticketsYour adaptTo() Conference Team

Secure, Scalable Omnichannel Engagement - For the Most Demanding Industries Register Here: Secure, Scalable Omnichannel Engagement—For the Most Demanding Industries    About the Session: With rising expectations for seamless, relevant, and personalized experiences across channels, it’s never been more important for organizations to deliver on the promise of truly omnichannel engagement. But for industries navigating strict compliance requirements—like healthcare, financial services, and government—meeting these expectations can feel like a balancing act between innovation and regulation.Join this session to learn how Adobe helps organizations move from fragmented communication strategies to scalable customer experience orchestration—securely, effectively, and with compliance in mind. Whether you're in a regulated industry or managing your own governance challenges, you'll gain insights to help deliver connected, compliant customer journeys.Key Takeaways: How to transit

Image credits: Adobe Firefly   In the last two posts, we explored how to identify prediction opportunities that align with your business goals and discussed the steps to build those predictions using Adobe Real-time CDP Customer AI. Now, let’s dive deeper into the process of translating a prediction goal into a fully functional Customer AI predictions which can be used to build intelligent audiences right away!   When working with Adobe Real-time CDP Customer AI, it’s essential to know how to interpret the metrics and results to make strategic decisions. Here's a simple breakdown of key metrics and charts, explained with analogies to make them easier to grasp.    1. Trusting the Prediction Quality Using AUC    What is AUC?  The AUC, or Area Under the Curve, measures how well your model can distinguish between likely responders (customers who will take action) and non-responders. The closer the AUC score is to 1.0, the better the model is at separatin

What are questions you put in your "Help Support" section. Some items I have thought about are below: ReportingView/Layout/Menu/FilterFormGroup/TeamTechnical Issues Any other recommendations?

We are thrilled to announce applications are now open for 2025-2026 Adobe Experience Platform. Adobe Champions represent an elite group of our most advanced users and brand ambassadors for these fundamental Experience Cloud products. Each year, a cohort of expert practitioners from around the globe submit applications to be selected to participate in the Champion Program. The individuals chosen are provided with opportunities to share their expertise, exchange best practices and learn from fellow product experts, and interact with Adobe product teams and leaders. Program ObjectivesDevelop deep connections with our most knowledgeable customers and partners to be our “voice” within Adobe’s customer communityActivate Champions for feedback, exclusive thought leadership and speaking opportunities, customer references, and to help drive product adoptionDrive customer advocacy and evangelism of Adobe Experience Platform products and the Adobe brand Apply now to become an Adobe

Hi All, Version: AEM 6.5 SP 19 On prem hosted on Amazon AWS ec2 serverJDK: 11.0.27OS: OEL 8.10 (recently migrated from CentOS 7)Issue: When an user is trying to upload images in DAM (generally jpg/png) it shows Upload failed. This happens randomly, after multiple retries it finally uploads the image. Image size also are not very big its in KB only. Analysis: We had gone through the error.log and workflow specific log during that time period and see no errors or exceptions logged in AEM author instance. Also one keynote is, this issue is being noticed only after recent OS migration. CPU utilization also is around 37% and never got any notifications for high memory or CPU during that time period. Can anyone help us on what could be the potential issue, or any pointers as to where we need to look for the Root cause?@arunpatidar @veenavikraman 

Thank you all for joining today’s Customer Success Workshop, Mastering Email Notifications in Adobe Workfront! In this 1-hour interactive session, we discussed the different notification types available in Workfront, key email notifications, best practices for managing them, and actionable recommendations to help you and your team stay informed without feeling overwhelmed. If you have an additional tips to share or question to ask, reply to this post! If you weren't able to attend live, no worries - watch the on-demand recording and download the slide deck below:  Slide Deck PDF Workshop recordingAnd here's a quick summary of the tips and resources that were shared in the chat: Uncheck the box for "Send emails from Workfront when a comment is made on a proof" via Setup > Email > Review and Approval to avoid duplicate notifications. Over communicate initially so as not to miss notifications then instruct users to use the email footer option to tu

Hi all I'm a newly appointed system administrator for our Workfront instance, which has been in use for over a decade.  We are looking to overhaul our configuration and eliminate any unnecessary technical debt.  However, we have been cautious about making changes due to concerns about the potential impact on our existing data, including historical information, permissions, reports, groups, teams and more.  If someone has been through something like this and has any suggestions, lessons learned, be careful when..., etc.  please let me know.   Thank you!