Product Communities

Authors: @sanantharaman  @lycos_arun @1387974 Reviewers: @huongvu @rachel_hanessia @yunyaoli The technology landscape has continuously evolved, reshaping how brands engage with their customers. One of the most exciting frontiers in this transformation is the application of Generative AI in Customer Success. Through our conversations with customers using Adobe Experience Platform, a few recurring needs became clear: Accelerating the implementation of use cases from customer acquisition to customer retention Driving greater efficiency in implementing their customer experience workflows Democratizing the expertise and access to specialized information to help marketers realize value more easily With these insights in mind, we set out on a mission to enhance customer support in Adobe Experience Platform applications- leveraging conversational AI to create a smarter, more seamless support experience. Elevating Digital Tra

Can we create a Request Form in Workfront that a user without a Workfront log-in can use? Meaning, any user with or without a Workfront log-in submit a request?

Hello Everyone,   I noticed that the Agile Reporting cookbook may have been lost during migration. We definitely want to keep this content circulating, so please review the link below to see some great use cases for Agile Reporting! If you have any questions or comments, be sure to let us know in the section below.    While you're at it, be sure to also check out our 2021 Reporting Cookbook.

Hi, Please can anyone help me on the below issue?I have a tab in the metadata schema with a path browser with pickerMultiSelect option set to true. It works fine and allows me to select multiple paths however the value stored on the property -./jcr:content/metadata/relatedimages/pickerSrc doesn't save all selected paths but only one(1st selected). Not sure if i am missing any other properties? Also i noticed the node created with the property - pickerSrc is of type "String" and not "String[]". Should i need to declare the type of the property, if yes, please can you advice on how we can do that? I have searched many forums but ended-up with no suggestions.My configuration - <items jcr:primaryType="nt:unstructured">    <_x0031_469788468439                jcr:primaryType="nt:unstructured"                sling:resourceType="granite/ui/components/foundation/form/pathbrowser"                fieldLabel="Related Images"                fieldDescription="Please select related images." 

Hi all, 1. Let us say we have en site and es site.In es site we need language translation and some extra functionality/nodes in content.Where do we define these changes for es?Rollout configuration for es?2. Is Rollout configuration one per live copy?3. During which part of this is Language Translator integrated?4. When is this copying done? Whenever there is a change in Blue Print?  Appreciate all your replies. Thanks,RK.

Huge thanks to everyone who attended today’s 1-hour webinar highlighting the latest Workfront feature enhancements coming next week in the Q1 Release. Your questions and engagement are what make these events special, so we appreciate your time and your participation!  And to @lilitm, @vazgen_babayan, @jerflo, @matthewst3, and @jbarron  from the Adobe Workfront Product team – thank you so much for joining, sharing your expertise, and answering the rapid fire of questions that were submitted!   If you missed today's session, no worries, below are links to the recording and slide deck:  Slide Deck PDF  Webinar recording  The Adobe Workfront First Quarter 2025 Release is scheduled for next week, January 16th.  For more details and for the full list of feature enhancements, be sure to review the First Quarter 2025 release overview page.   If you have additional questions about the upcoming release or if your question

I would like to create a custom RTE plugin just like paragraph formats (it will have the dropdown) we see in the RTE where upon clicking of a particular text in that custom plugin I would like to print it to the console. And for that custom plugin also I would like to set an icon. Just like this I would like to implement.  Thank you.  

Thank you to everyone who joined Gary Alvarado and I for "From Ideation to Activation: Optimizing Creative Processes with Workfront and AEM " at the San Francisco Skill Exchange!  If you have follow-up questions/comments, please post below and I will do my best to reply. I also welcome everyone in the community to join in and share their own experiences and insights.    Check out my attached presentation. Here are the key takeaways:  Measure twice, cut onceGovernance, governance, governanceStakeholder involvement and buy-in is crucialPlan for post-implementation support and ongoing system maintenance

We are excited to announce the Adobe Experience Platfrom Member of the Year for 2024! A big congratulations to this year’s winner: @abhinavbalooni! Abhinav has shown exceptional commitment to the Adobe Experience Platform Community, helping others with his expertise, fostering discussions, and sharing valuable feedback. His contributions have greatly enriched the community and inspired others to get involved. Your work has significantly impacted countless learners, empowering them to grow in their understanding of our products. Thanks to your efforts, new members are not only learning faster but also feel encouraged to participate more actively. As we step into FY25, we encourage Abhinav and all community members to keep the momentum going. Let’s work together to make the community even stronger by sharing knowledge, engaging with peers, and inspiring one another to grow. Thank you, Abhinav, for your incredible contributions, and congratulations on this well-deserv

Our latest take on a UTM attribution library manages hidden fields on Marketo forms, raw HTML <form>s, and a couple of other form types.   That means switching between different APIs: if( type === "marketoForms2" ) { // call form.addHiddenFields() } else if( type === "genericHTML" ) { // upsert `<input type="hidden">` and set value } else if( type === "otherLibrary" ) { // use that library’s JS API }   Admittedly, the easy way is to require a type hint, like: updateHiddens( { form: obj, type: "marketoForms2" } );   Or maybe just: updateHiddens( { marketoForms2: obj } );   But those are extra work for the end user, and I was sure the library could figure out on its own, letting you do: updateHiddens( obj );   Adding more requirements to be flexible-slash-professional: must work across Window objects — that is, a Marketo form in a child IFRAME must be detected as well cannot rely on HTML attributes like class="mktoForm" or id="mktoForm_*" bec

I'm communicating with Adobe Experience Manager, Version 6.5.6.0. I'm trying to update metadata of an existing asset. Based on the API documentation I'm doing a PUT to :https://dam.url.com/api/assets/.../documents/tds/test-lab9/Coca_Cola.pdf.jsonWith this data:{"class": "asset","properties": {"unl:documentType": "TDS"}} I get feedback suggesting that the update was ok:                           In the UI I can login with the same account and I'm able to set the Document Type to TDS just fine:         The unl prefix is correct as far as I know since it is the same one as I find in the CSV export for this field: The new metadata value is not shown in the UI when refreshing the page. Am I doing something wrong?

I created the "Pages then Pages" segment, but why does it show only one page when I break it down by Pages after filtering by Visitor ID?From what I understand, since it's a journey involving two pages, there should be at least two page views, so this seems strange...What I wanted was to calculate the stay time for "Pages then Pages," but when I just look at the Visits, it only shows one page when broken down by Page, which seems odd.Also, could you explain the difference between Time Spent per Visit (seconds) and Average Time on Site? 

Reusable Fakes in AEM Unit Tests with AEM Mocksby @daniel-strmecki IntroductionHere is how we want our AEM test method to look like, we call the method under test and check the result, nothing else. Are you ready to get rid of the when().thenReturn() noise from your test methods? Read the full article that explains this example in detail. @Test @DisplayName("GIVEN an admin user, WHEN the administrator check if performed, THEN it returns true") void testAdminUser_IsAdministrator() { final boolean result = userAccessService.checkIfUserIsAdmin(context.resourceResolver()); assertTrue(result); } OverviewWhen writing unit tests in Adobe Experience Manager (AEM), developers often mock or fake classes and methods using libraries like Mockito. While effective, this approach can become repetitive and difficult to maintain as the codebase grows. A more scalable solution lies within AEM itself: leveraging OSGi services to create reusable fakes.OSGi services in AEM are inhere

By : Prachi Jain & Luc Forgeron Introduction  Adobe Journey Optimizer (AJO) is a one-stop solution for managing all marketing campaigns, messages, offers and personalization automation. Through this blog, we are delving into the concepts of how and when to trigger in-app messages in your mobile application through Journey Optimizer. We are also going to explore using the in-app messaging channel to effectively engage with your audiences and direct them to key features of your application.  One of the most frequently asked questions is about the differences between in-app messages and push notifications.  In-app messages are inbound notifications that appear within the app while a user is actively engaged with it, and the decision to show the message is made based on app usage.   Push messages are outbound notifications, meaning the decision to deliver the message to a client is based on a decision made at the server. The end user may or may

How can we keep a field or table fixed on every page in Adobe LiveCycle Designer without using a Master Page, while allowing the table to dynamically move to the next page?  I want the upper fields of the content to be populated on the next page when the table breaks dynamically.

Hi, I am trying to combine multiple pdfs using the below inDoc1 (is a map of document). This inDoc1 can we doc 1 - 10 pages. doc 2 - 8 pagesdoc 3 - 6 pages. I am trying to combine these 3 document excluding the last 2 pages in each document. I tried using pages="1-penultimate-1", but i am running into exception. However pages="1-penultimate" works and I am able to exclude just the last page alone.  <PDF result="outDoc.pdf">    <PDF source="inDoc1" pages="1-penultimate-1" /></PDF> Additionally, I am trying to exclude the last 2 pages for all documents in the map except the last doc.  Any help on this is greatly helpful.  Stacktrace:  com.adobe.livecycle.assembler.client.OperationException: ALC-ASM-S00-002: Failed to execute the DDX - error messages provided.at com.adobe.livecycle.assembler.AssemblerServiceImpl.execute(AssemblerServiceImpl.java:534)at com.adobe.livecycle.assembler.AssemblerS

Universal Editor in AEM: Simplifying Content Creation Across Platforms by Chitra Madan Overview The Universal Editor is a visual editor that is part of Adobe Experience Manager (AEM) Sites. It enables authors to perform what-you-see-is-what-you-get (WYSIWYG) editing for both headless and headful experiences, providing an efficient and intuitive in-context authoring experience. It empowers marketers, authors, and developers to collaborate seamlessly in creating engaging digital experiences.   Ideal Use Cases   Enterprise-Level Content Management For organisations managing extensive digital properties, the Universal Editor provides scalability and efficiency.   Collaboration-Intensive Teams Marketing teams and agencies requiring real-time collaboration benefit greatly from its features.   Headless CMS Implementations Businesses leveraging headless CMS approaches can use the Universal Editor to maintain a consistent authoring experience across decoupled front-end

Share any challenges you’ve experienced with Real-Time CDP, let us know which features you’ve found tricky to learn, and tell us how you prefer to learn.Your feedback will help shape our in-product experiences, customer programs, and even customer-generated content on Experience League.The survey takes less than 5 minutes, and your insights will make a real difference. If you’re interested, fill out the survey today.Survey-https://survey.adobe.com/jfe/form/SV_00qE3VK1wAGcMmy

I’d like to discuss the following:- Page performance when using different grid systems for the same page.- Listing the pros and cons of each grid system.- Evaluating AEM Grid, considering it relies on a float-based system.- Whether AEM Grid is suitable for authoring while using a custom grid for publishing.

January '25 Release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   Customer Journey Analytics templates: You now have the option to enhance your Journey Optimizer reports by leveraging Customer Journey Analytics templates. This new feature allows you to streamline your reporting process with pre-designed templates tailored to your analytics needs.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Hello everyone,I want to check if Adobe Analytics also support Deviations or BackAndForth of event sequencesLets suppose I have sequence given as ->  A, C, B, C, A, DAnd I want to create segment of A then B then C then Dwill the above sequence be satisfied with this sequence for below?1. Without providing any Conditional Operators for all then operator2. Using Within OR After Conditional Operator for any or multiple then operators

I think I know the answer but this community is awesome at quick clarifications: I am putting together a "Here's Why Priorities Might Work For You" deck, and one of the initially interesting features was getting access to Project level document folders from within Priorities. We do all documents at the project level rather than task level to centralize them. I thought having access to project folders on a pre-built task report would make a lot of people happy, especially as we work through rounds of edits. Being able to stay in one window but access dozens of project folders seems like a win. However, it seems that you can't actually "see" the documents from Priorities, you can only add. This means if you wanted to add a new version of a document, you still have to go into the project to do so. Can someone please verify I have this correct? Here's the documentation I reviewed before posting here: Upload Documents and create proofs in Priorities | Adobe Workfron

Welcome back for the first Community Lens newsletter of 2025! Check out our exciting updates below and let us know what you think. Key Takeaways [Product Preview] GenAI for your Webinars: Webinars are experiential programs that are great for distilling complex topics into a single event. However, not everyone has the time or bandwidth to consume hours of video content. The new GenAI feature for Interactive Webinars can now summarize your webinar content into bite-sized recaps, with little to no overhead! Read @asanandia's piece on how this is possible in his blog, and for a limited time, you can sign up for a product demo to see it in action. [Product Blog] More Updates for the New Email Editor: The Email Editor went live on Feb 5th! Check out some of the new features that were included as part of the official go-live, including content locking, parameterized fragments, and an integration with AEM Assets! Our PM @Sreekanth_Reddy is also reviewing and collecting blog feedback

I used Entity API to pull data of particular profile. In this case i am geting list of all segments profile had qualified.Requirement is to fetch only one Segments ID based on condition.Example : Pull all attributes value with segment ID for a profile based on Opaque Id Kindly let me know if this is possible Entity Api i used : https://platform.adobe.io/data/core/ups/access/entitiesBody : {  "schema": {    "name": "_xdm.context.profile"  },   "fields": [   "person.name.firstName",   "person.name.lastName",   "personalEmail.address",   "person.birthDate",   "mobilePhone.number",   "homePhone.number",   "segmentMembership",   "membershipDetails.enrollMemberMpi"  ],  "identities": [    {      "entityId":&nbsp

As of June 7, 2023, improved Bot Reporting is now available in Workspace. Adobe has now introduced a ‘Bot name’ dimension shows the names of bots that were detected using Bot rules. These rules can be default IAB rules, or custom bot rules that your organization configures. It is helpful in cases where you want to learn more about what bots are visiting your site, or which bots generate the most traffic.  The Bot Name dimension is an Adobe provided component. Using the Bot Name dimension, you will see the names of the bots detected or custom bot rules supplied. Bot Name should only be used with Bot Page Views and Bot Occurrences. If this dimensions is used with any other Analytics metric, no data will result because it is unassociated with normal customer-based data in Analytics. Data processing for Bot Page Views began between February 26 and March 10, 2023; as a result, any reporting window prior to this date will not have data. The Bot Page Views metric shows the number of