Product Communities

Hello, When going over some performance numbers I saw that an email that was scheduled to go out to 8800 people only got delivered to 8. Below are the screenshots. Any insight on to what might have happened so that it doesn't happen again would be greatly appreciated.

If we are using dynamic content in Email template, how to track who has been served? what content?How to report the customers?Example - If we have 3 dynamic fragments in the same email, each fragment has a different discount detail like 10% off, 20% off and 30% off. Now how can I identify if 100 people has received this email. how many of them received which offer fragment as in 10% vs 20% vs 30%

Hi All,I have a question regarding AJO B2B.To what extent can we personalize content in AJO B2B? Specifically, is it possible to send event-based data, such as product details for scenarios like a B2B customer forgetting to complete a purchase (like cart abandonment emails)?I have read the documentation, but I didn’t get a clear picture of whether this is feasible. Any insights or examples on this topic would be greatly appreciated.Thank you.

I am trying to create a task report that will filter out all tasks under a program where only 1 person is assigned. Is there an easy way to do this?   Ideally, I would like to create a report that shows the user's role for each person assigned, but I believe Workfront is only able to show the role for the primary assignee. 

Its said that best practice for web channel is creation of seperate specific Decision Scope for every placement:- homepage  - category page- basket page etc.  However what is best practice for mailings? One Decision Scope for every mailing? What is you experience? 

Has anyone else struggled with the Page URL dimension hitting cardinality limits in Workspace? On heavier traffic months, I’m seeing 10–15% of URLs rolled into Low Traffic, which makes the stakeholder dashboards pretty unreliable.I know Adobe generally recommends leaning on Page Name or classifications, but that doesn’t always cut it when the request is for an exact URL list. We’ve tried a few things:Classifying off a clean URL key (helpful but introduces latency + governance overhead).Segmenting by page categories (good directional view, but not enough detail for stakeholder asks).Falling back to Data Warehouse pulls (accurate but not self-service friendly).Curious how other enterprise teams are dealing with this:Any practical ways you’ve kept URL-level visibility in Workspace without blowing up cardinality?Are there approaches you’ve found that give business users “exact URL” access without sending them to Data Warehouse every time?And has anyone leaned on CJA as a workaround here —

Hi @jennifer_dungan  Further to the query at https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/flow-chart-starts-with-vs-contains/m-p/576850 I'm seeing the same 'Next' column Visit figures for each entry, regardless of whether I use 'Starts' or 'Contains' and that can't be right? The 'Start' values right-hand column entries should surely be lower?For example, using the previous poster's link and 2 screenshots, using 'Start' they initially had 1,788,992 page views, and in the 'Contains' image it had a higher 22,208,466 page views. So far so good. However, for 'Contains' in the far right column the top www.churchofjesuschrist.org entry says 1,610,978 ...but in the 'Start' image the far right column the top www.churchofjesuschrist.org entry also says 1,610,978. Surely the 'Start' with 'Next' page volumes should be much lower? Thanks,Steven Biggs

I am building an A/B Test activity in Adobe Target. In the variant, I am inserting a recommendation on to the page. In my goals, I want to set it up to track clicks on the recommendation. However, I don't have an option to do that. If I do Conversions > Click an Element, the recommendation just shows a blank box that says recommendaiton offer. So I can't select an item to track as a click. Is there something I am missing or a work around?

1. Decision event What does this mean? That the Offer was returned in given Decisions was returned for given Decision Scope??? 2. Clicks - self explaining 3. Impression - offer was rendered. However does it also checks if it has been seen? if for example it would be at the bottom of the page 4. Custom event - also clear 

Hi,Do you know if Marketo has a way to produce an email as a PDF?  Currently we send out tons of certificates and what this process to be automated within Marketo.  For example when someone qualifies for a certificate Marketo would automatically generate the PDF and send it to them in an email.Thoughts?Randall

Hello, I am having trouble setting up a correct flow for a default program which has a nested email program. I need to send 4 emails with fairly different audiences, but some of the contacts still overlap across my Target Audience Smart lists I've created.  These 4 emails need to be sent at the same time, and I cannot interfere with the lists, I have to make a setup that would help me avoid overlapping. How could I achieve this? I was thinking about creating a Smart campaign and using choices in the flow. Would there be another way? I was also thinking about a Smart list creation that would have the role of an Exclusion list and for each email, I would exclude the other 3 Target Audience lists that are not corresponding. However, I don't know how that would work since the emails do get sent at the same time.  Thoughts?

I understand that there's a limit of 40 custom field tokens that can be used directly in a Marketo email. If this limit is exceeded, Marketo throws an error indicating that the token limit has been crossed. I'm curious whether using more than 40 custom tokens in a Velocity Script could cause any issues, such as dynamic content not displaying correctly or email delivery failures. In my specific use case, I'm currently using 42 custom consent field tokens within if-elseif statements to conditionally show or hide the unsubscribe link in the email footer. Has anyone had experience working with Velocity Scripts in Marketo and encountered issues when using more than 40 custom tokens? I'd appreciate any insights or best practices.

Trying to set up sftp connection b/w SFMC and AJO and using SFMC sftp server details to set up the sftp on the AJO end. When trying to add the required details on the AJO>Destinations>SFTP Set up with details from SFMC sftp (username/password/host/port) it throws a generic error : Authentication failed check your credentials and try again.  Wondering if there is a better way to decode the error to fix the issue.  Please help me with pointers if anyone else has been on the same boat.   

Hi team!Below a challenge, which one of you potentially has a solution for. Curious, and thanks in advance!!ChallengeAs a Workfront admin I want to create a custom field on a sub-task that concats several fields used in (sub)tasks higher in the task-hierarchy. We cannot seem to tackle this in Workfront. BackgroundOn sub-task level we like to create a calculated field specifying the naming convention of the document a design needs to create based on the sub-task. This calculated field used fields managed on several layers within this main task.  ExampleFilename: [skuNumber-productShortName-assetType], where:skuNumber is a field managed on the main taskproductShortName is a field managed on the 1st sub-taskassetType is a field managed on the 2nd sub-taskThe filename is a concat of these fields within the 2nd sub-taskAsk How can we achieve this in Workfront?Can we manage this outside of Fusion? And so: how? If not: how would you recommend creating this?

I predominantly work with photos, and I add keywords, tags, titles etc in Bridge. However I work with other people who are adding videos to the DAM and it's a much more manual and clunky process for them. I know Bridge doesn't work well with videos - can anyone suggest a process or program that might be helpful? Currently I've built a spreadsheet where they can input all the information manually and then import it to DAM, but I feel like I might be missing something.

Hello All, Trying to setting up my first recommendation activity in AT. Completed uploading few products to product catalog via Recommendations API. How can we set up a basic or simple recommendation activity after this catalog set up? Sample use case like if a user searches a particular product , then displaying that product based on the search term. Would be really helpful to get the inputs. Thank you.

If I have multiple Merge Policies then I need to have different Target connections ....Then I need to have different Datastreams ....Then I need to have multiple Web SDKs on specific web page ...Do you have any ideas on that?Only the default merge policy (active on EDGE) is able to share audience to Target. Do you have any workaround how to send audience to Target with different Merge Policy? 

Hi, I'm trying to do experience targeting personalisation on webpage which is EDS document based. I have configured this using Web SDK. The number of steps that I have followed is:1. Defined datastream. Activated AEP & AT services2. Configured web SDK tag property to collect data in AEP.3. created audience and activated to Target.4. Created experience targeting activity and changed the title of hero banner. However, I cannot see Target personalised content on webpage. I could see the content data in network 'interact' response, but not on webpage. What am I missing? Thanks,Jyoti

I am working on a POC for push notifications in AJO for an app that is still under development.For the test, profiles are ingested from a CSV file containing first name, last name, email, appID, platform, device token (captured from the app). An Individual Profile schema (profile enabled) is used, with email as the primary identifier.The device token from the CSV is mapped to the schema path pushNotificationDetails.token using the standard Push Notification Details field group. An audience is created based on email, and a journey is built to:Read the audienceSend a push notificationIssue observed: Push notification is not sent, even though deviceToken is mapped and visible under identityMap along with email, the journey fails with “No token found in profile”.Note: Push credentials are configured correctly (we can successfully send push via Postman using the same device tokens).Kindly suggest how to resolve this and why AJO is unable to recognise the token.

Hi Team, I have a client who is using Email Programs to send all emails in their instance (Invites, Reminders, Follow-ups) to leverage the Recipient Time Zone functionality. I had a few quick questions:Is it considered best practice to send all emails through an Email Program? What are the benefit or drawbacks of following this practice.Can we override the Email Program send limit?If we set a Smart Campaign limit in the Admin section, will it also impact Email Program send limits?Could someone please clarify. Thanks in advance! 

Team, I am working on a in-app notification in AJO. Created the In-App channel surface, campaign, Journey with in-app message and published as well.We have created a sample "send Interaction" button in the android application and using the send event(Edge.sendEvent) and Mobilecore.Trackaction whenever the button is clicked.Created a custom event type in the schema for this button click and it reaches the profile as well along with the analytics.track event. Created a campaign & journey using the following triggers,1. send data to platform and event type is "application interaction" event happens2. send data to platform and xdm payload is applicationInteraction.name == 'sendInteraction' event happens3. track action and action name is "sendInteraction" event happens4. Send data to platform event happens. Only using the 4th trigger the in-app displays but the message keep getting displayed without closing and application crashes at the end. Using the

Hi, I need to update the execution address from an Active channel surface but I'm not able to do that. In the past I remember it was possible.  Is this possible today? Thanks. 

Hello, I am looking to get access to collection's name that is referenced in the Asset details, screenshot attached.  Is there an OSGi service or approaches where I can get this information? Sajid

Adobe Experience Platform Debugger fails when I inspect Edge logs for event forwarding. The UI collapses and loses functionality. Anyone have an idea how to resolve this?

I have got such a Data Model:Would such a profile be included in the audience? Would that array be automatically iterated?