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10000+ Total posts
RaulEr
RaulErNew Participant
 Marketo
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rohith19mNew Participant
 Marketo
Unable to set up subscription for a specific Revenue Explorer Report

Hi everyone.I have subscribed to a revenue explorer report set to deliver daily to my email address. While Marketo indicates that the report is being processed and delivered, I am not receiving it in my inbox. This issue is specific to one particular report; other revenue explorer subscription reports to the same email address are being delivered successfully. I have checked my spam folder and verified that the email address is correct. Additionally, I have tested email deliverability, and other Marketo emails are reaching my inbox without any problem. The issue persists despite multiple attempts to receive the report. Could you please provide guidance on resolving it?The report is 14MB in size if that matters. Key Points:Subscription report set to deliver daily.Marketo indicates successful processing and delivery.Not receiving the report in my inbox.Specific to one report; other subscriptions are working fine.Spam folder checked; email address verified.Email deliverability tested

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Darshil_Shah1
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nhabischWingsNew Participant
 Marketo
Communication Limit - "Hold" Status to Send Next Day Global Setting?

Hello!Had a question regarding Communication Limit settings and sending "the next day": Is there any sort of global "Hold Email Send to Next Day" or such option if a Lead hits the limit?We tend to have lots of emails that are based off of specific data points like "Membership Opening in Past 3 Days" due to having multiple person records under a single Lead email address. Our data gets a daily API update and this has potential to have someone hit the daily limit and then the next day when their limit resets they are out of the data point range.To alleviate the usual concerns - We have very few instances of hitting our daily limit of 4 and weekly limit of 7 emails, but it is possible due to the multiple records under one Lead situation, so I am curious if there is any sort of global setting or if it needs to be manually done at the Program / flow step level?Thank you!! 

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eric_vaillanco1
eric_vaillanco1New Participant
 Marketo
T-Online.de Links Issues

Anybody has this issue when sending emails to T-Online.de webmail?As soon a link is set on an image, in the text, or on an HTML button, part of the link renders as text in the email. It only happens with this email client no matter the way links are added; directly in the template (for example a link to a website on the logo) or via the image editor or text editor when editing the email in Marketo. And before you ask, links are well formated and working everywhere else. 😉Here is a screenshot; look at the logo and the text:Here is how it look when I remove the links in the template and send the email with no links at all on the logo/text:And if I add the links back, but this time via the image/text editor, it renders like the first screenshot. With Email on Acid, we can see the code that is sent to T-Online.de and I did realize the link is formatted correctly but cut on a few lines (the highlighted part in the following screenshot):If I grab all the code sent to T-Online.de

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KevinH-2
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PatchesNew Participant
 Marketo
Web personalization - campaign doesnt recognize members of the static list

Hey  Wondering if anyone has experienced this issue and has a fix. Been on with marketo support and they can't identify any issues in the campaign but the desired in zone text is not appearing.  We set up a campaign to personalize the email subscribe thank you page text to recognise if someone had previously registered and provide a different 'already subscribed' message. When tested off of VPN or corp network on Apple & PC desktop - the correct campaign text does not appear.  We are using inzone. (everything looks ok in the test preview)URLs are correctZone ID matches Div ID in script. Static List is correct and email addresses exist on static list. However in testing it does not appear even when we refresh our browser.  Anyone else experienced this or have any ideas how to remedy?  (Page script below for reference).  Thanks! Steve  <!DOCTYPE html><html><head></head><body><d

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ChristineT-2New Participant
 Marketo
Abaran
AbaranNew Participant
 Marketo
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Anonymous
 Marketo
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pmurrayNew Participant
 Marketo
Gmail 1-click Unsubscribe Sender Requirement to be Enforced in February 2024

Gmail has issued a series of new sender requirements for senders who send 5,000 or more messages, with enforcement beginning in February 2024. Gmail's documentation states "If you send more than 5,000 message per day, your marketing and subscribed messages must support one-click unsubscribe."  Our current approach is to include an "unsubscribe or manage your preferences" link at the footer of every email that directs users to our subscription preference center, where they can subscribe or unsubscribe to our different email types or unsubscribe to all emails. We also have an operational program set up to support when users use the "unsubscribe" feature in Gmail.  Is our subscription preference center approach in compliance with Gmail's new 1-click unsubscribe requirement or would we need to build a true unsubscribe link?   

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SanfordWhiteman
ishi1234
ishi1234New Participant
 Marketo
michellechopin
michellechopinCommunity Manager
 Marketo
Using a Text Field To Exclude Leads From A Program

Happy Friday, Community friends - I seem to always manage to have a question at the end of the week so I shall continue my Friday Question theme 😋 We have a general Contact Us form that gets a lot of junk submissions - a common one is offers to clean our office (we're an entirely remote company so it's annoying AND comical that these continue to come in). Because this form is an Instant Qualifier for us (makes a lead MQL in Score and Lifecycle Stage), I'd like to make sure these don't get through to our BDR Team as they're a time waste to have to review and delete.  I usually exclude employee submissions from the program, and thought I could do the same for anyone that adds specific keywords to the text box that's included on that form - however, all my tests are failing and I can't figure out why.  Here's how I have the filters set up in the form Smart Campaign:I've used two versions of the logic (neither achieved what I wanted):(1 or 2) or (3 or

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michellechopin
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amishraNew Participant
 Marketo
Casey_Grimes2
Casey_Grimes2New Participant
 Marketo
Restore Image and Files search to use contains criteria instead of starts with criteriaNew

When the new user experience for the Images and Files section in Marketo was introduced, an additional change was made to the way searching for files works. In the previous user experience, the file search works using a contains filter: so long as the string being searched was somewhere in the file name or extension, the file would be returned.    The update to the user experience switches this behavior, so now any search in the Image and Files section only searches with a "starts with" criteria. As a result, several common use cases, such as searching for brand keywords in files or finding files by extension (e.g., pdf, js) now are no longer possible. There is also, as far as I can tell, no wildcard search support that would still enable the use of starts with searching.   Could we please get this functionality restored in the new user experience?

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Zoe_Forman
Grégoire_Miche2
Grégoire_Miche2New Participant
 Marketo
Marketo / salesforce integration needs a serious overhaul, don't you "sync"?

It's been a very long time since the last improvement to the Salesforce connector. Browsing the community product and Idea sections enables to see how much some improvement is needed. So I wrote this recap on all the ideas that would really make a difference and enable the Marketo / SFDC connector to widen the gap again with the competition, which has been catching up over the past 2 years.The first item would be an increase in performance, as we just got for MS Dynamics in the Spring'16 release (Release Notes: Spring '16 - Marketo Docs - Product Docs). And this is especially true for the campaign member table that can be really huge!This long list is also there for the reader to vote for them!1-Setup, mapping and general featuresThe first areas on which some improvement is the data schema management and mapping:Mapping can sometimes be done by support but is supposed to be a chargable service. And the feeling here is that Marketo is charging here for product weaknesses. In fact, the l

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Dave-Silva-2
Elham_Safari
Elham_SafariNew Participant
 Marketo
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WasilTouseefNew Participant
 Marketo
michellechopin
michellechopinCommunity Manager
 Marketo
Marketo Performance Insights Access for Non-Admin User

Happy Friday, Community! Today I learned that a Marketo user with a Marketing User role couldn't see Performance Insights in the Analytics section of our instance. As I checked through that role's permissions (BOY, I would love a search function in that area!), I couldn't find anything related to Performance Insights in the Access Analytics section or elsewhere:That led me to check the role details for Marketo Admins, and there's a specific line item for Performance Insights within the Access Analytics settings:While searching for more information on this, I came across a post where a non-admin user had access to MPI so I feel like I'm missing something here 😋 Is there another setting that I should update to allow this to show on a non-admin role? Do I have to request this be specifically added for our instance? While I love a good Friday mystery, this one seems really odd to me and like I'm going to smack my head when someone tells me what the issue is.&nbs

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Darshil_Shah1
Kimberly_Galit1
Kimberly_Galit1New Participant
 Marketo
ellekay
ellekayNew Participant
 Marketo
4
44MattWolf44New Participant
 Marketo
Webform "String" field + "checkboxes" field type only displays certain values?

Hi allHaving a weird issue, any advice greatly appreciated!I have a webform in which one of the fields isn't cooperating.Field type = StringField type on webform = checkboxesThe field only displays 5 of the 9 values I'm telling it to display. I don't believe there is a limit dictated by the CSS/code of the website, dictating # of checkboxes the webform will display. I've experimented with having the webform display only the 4 values that it typically refuses to display, and even then, it just displays 0 checkboxesThe field is a String field, not a multi-select picklist, so it's not like there's only certain values that the field will accept.Also (not sure how relevant this is) but the field only exists in Marketo, not Salesforce or any other integrated system.Here is a link to the page that contains the webform: https://www.gozego.com/company/zego-product-pricing/Any advice? Thanks so much! 

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EndritNew Participant
 Marketo
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Guitarrista82New Participant
 Marketo
Multiple Duplicate Records Affecting Form Fill Attribution

Hi Community, We have an issue where we have built a form in one of our many partitions. This form is embedded on an external website. The way it works is someone fills out the form and if their email address exists in this specific partition, they get opted into SMS marketing messages via a smart campaign we have built. The problem we are seeing is that if someone fills out the form and uses an email that already exists in Marketo but in a different partition, the form fillout gets attributed to that existing record in the other partition and they do not get opted into SMS messages because they do not exist in the dedicated partition where the campaign is run.What we would like to have happen is that if the person who fills out the form does not have an account in the dedicated partition, we would like one to be created. However, we currently have the Email field blocked from getting updated via form fillout because we don't want our data to get messy and unmanageable. 

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Darshil_Shah1
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Nurture_NinjaNew Participant
 Marketo
Bryan_Meyerovic
Bryan_MeyerovicNew Participant
 Marketo
bjohnson-5
bjohnson-5New Participant
 Marketo

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