Product Communities

I am trying to identify the best process for how I can automate reengagement of customers who haven't opened or clicked an email within a certain time frame so as soon as they become "inactive" they are added to the reengagement program to receive content to get them to engage again. While it is easy to identify these contacts using smart lists, what is making this challenging is that I only want to target inactive contacts who are considered inactive after I launch my campaign. So if I were to launch the campaign the first of the month, I want to capture contacts who have gone inactive after that date and not retroactively. This is because I want to capture contacts who have only just fallen off our active contacts list. ***I'm considering contacts inactive if they have not opened or clicked any email within the last 180 days inactive contacts.*** Has anyone built something similar or have any ideas of how I can achieve this? Thank you!

Hi Gurus, can I know if there is a way to check daily usage of content request in AEM Cloud Services? https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/license-dashboard  I am not sure if can leverage Cloud Manager and the usage button (Red) for daily dashboard. Thanks.  

I have an Assignment Report showing Tasks assigned to users with a specific job role. I am unable to edit the report in-line which I saw a post relating to adding this text mode to make it editable but it's not working: isInlineEditable=true Anyone know how to get an assignment report to be editable in-line.

We have had a couple instances raised where someone has visited the website and gone to fill out a form and the rule "If know user show custom CSS" has been active. It would normally say "Hi, First name last name" but for some reason it has got the wrong contact name!Obviously that is why we also give the option to select "Not you" but its not a good look when we use this too to personalise the experience but this get their name wrong.Does anyone know why this might be happening and how we can improve the accuracy of it's guess work?

Hello, I have built a layout template and assigned it to a couple users. However, the "Home Workspace" does not show as designed for the assigned template. I am a system administrator so the layout template I apply should override and take priority. I even changed the individual user's layout template to the template I created yet the home workspace still does not match. This seems to be an issue with the "Home Workspace" as all other objects have updated. Is this an ongoing issue with the new Home Workspace, has this been fixed yet?

Anyone know of a way to pull data from a Task Custom Field into a Project Custom Field using a Calculated Field? Thanks!

Hello,I'm trying to create a report in WF Global that shows the total hours an employee has entered in a month for a project, without showing entry by entry. So, for example, I'd like to see:Project 123456 - Employee John Doe - Month June 2025 - Total hours 56 I've tried using the Total Hours option, but it still shows time entry by time entry. How could I force the report o summarize by month not using Matrix? Thanks.

Hi I want to compare one of the profile field by adding 10 days to another field.below is the example. ExperiencePlatform.ProfileFieldGroup.profile.person.birthDate = ExperiencePlatform.ProfileFieldGroup.profile.person.applicationdate + 10 daysPlease let me know how can i do that in ajo expression editor ThanksUsha.

HiI want to send data from my subdomain where GA4 tag and data Layer is implemented to my Adobe analytics which is implemented on my main domain site.Is it possible to do so? If yes, can someone please explain steps to do the implementations properly.I know an extension from Acronym is available, but I am not sure it sends accurate data and how to properly setup it. Any help will be appreciated. 

Hello! Is there any way to use a status again after it is deleted? It doesn't let you change the key or the equates with, so we deleted it and figured we could add it back and now I am seeing that is not doable. We want to use the status, but with a different key and different equates with. Any word on if this is going to be doable in the future?? 

Hi team, I'm seeing lot of cases where a push notification is excluded, and in the corresponding message.feedback event, the pushPlatform is listed as APNS, even though the profile has FCM as the push platform.Do you know why there's a mismatch between the platform in the feedback event and the one stored in the profile?       

We are currently using an on-premises AEM instance. As a best practice, we typically remove two publishers from the load balancer, deploy the code packages to them, and then repeat the process for the remaining publishers. This helps avoid user impact or traffic disruption. However, this approach is slow and challenging to automate through a CI/CD pipeline.We're considering deploying to all publishers simultaneously to streamline the process. Are there any risks associated with this approach? Additionally, how can we ensure that user traffic remains unaffected during bundle restarts following the deployment?

We have a scenario where we need to show a specific content block in the email only if the customer has opened any of the first three emails.I wanted to check with you:Is there a way to implement this logic directly in the HTML template using js or dynamic content rules

Dear All, We are migrating AEM 6.5 to AEM cloud. We saw below error log in the maven build Failed to execute goal org.apache.maven.plugins:maven-enforcer-plugin:1.4.1:enforce (enforce-maven) on project We have updated the java 11 as shown below. Still we are getting build error.   Can anyone please help here. Thanks in Advance

Hello,We’ve encountered an issue with the existing custom workflow. Whenever we select the payload (page/assets) and trigger the workflow, the selected payload is not attached. We have to manually use the "Add Content" option to include the assets.Could someone confirm if this might be due to permission-related issues or something else? I couldn’t find any useful information in the logs. Has anyone else experienced a similar issue?

Hi Community, I am trying to do a task where I have created 3 sets of users and 3 sets of groups, each with a user. I have certain sets of permissions for each of these group of users - specifically for modifications of webpages within the website. However I am unable to add these ACL permissions programmatically, even after committing via git commands the permission policy nodes are not getting created. This is leading me to manually provide permissions to users everytime I login using a specific user. Can anyone let me know on how can this be acheived. 

Hi Team, We received a customer request for redirecting a non-www to www abc.com  (any page) should redirect (301) to www.abc.com Can I have some suggestion for implementing this redirection rule.  Thanks in advance!  

I have been trying to get the WKND website working on my AEM instance, however it shows error in the bundles and the pages are appearing blank. I tried debugging the issue and discovered that the bundles are in installed state. It shows the below errors:I tried updating the uber jar as well but still the error persists. The bundle is built successfully and no other errors are appearing during the build. Also while checking the pom.xml I came across this property which I'm not sure is correct for the aem 6.5 version:I am currently using the AEM 6.5.20 version , along with service package 6.5.20 and uber jar version mentioned in pom is 6.5.20 as well. Appreciate your help everyone!!@joerghoh 

Hello,I need to import html files as visual fragments and make certain elements editable so that marketers who don't know how to code can use them. For some reason, the images and buttons work great after importing and converting the html to be more AJO compatible. However, I'm not able to make the text elements (heading, paragraph) editable. It seems strange that AJO would be able to make images and buttons editable but has trouble with text. Has this happened to anyone else? Text elements HTML: <h2 style="margin:0;color: #3D3D3D; font-size: 20px; line-height: 28px;">Ut Enim Ad Minima</h2> <p style="margin:8px 0 0;color: #3D3D3D; font-size: 15px; line-height: 22px;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin rutrum enim eget magna. </p>Full fragment HTML:<!-- START: ID=IM01-v4.2 Full Width Image With Text --> <table role="none" cellpadding="0" cellspacing="0" border="0" width="

In the past, I used LiveCycle, and then in 2018, I switched to AEM Form Designer, the standalone version. I now need to make changes to those forms that were built. I spoke to an Adobe representative who told me that I should still have access since I paid the $299. I have proof of purchase, and my account also reflects that I paid. Can anyone point me in the right direction to get help?

For a while, my team and I have been seeing some of our global approval paths updating into private approval processes in setup. We setup our global approval processes by creating approval paths with generic job roles, then we attach those onto tasks in our templates. From there, our project managers will create projects from those templates and edit the approval process and assign them to the correct users. Every once in a while, we'll find a converted approval path in setup. Our project managers haven't seen anything out in the ordinary when updating as well. I've read the documentation about editing approval paths and it says it should only impact the object it's attached to. I'm wondering if anyone else has experienced something similar to this situation and if this is normal behavior? 

I created an hours report that breaks down hours by hour type in separate columns. Is it possible to sum each column? I tried the following but it gives me a sum of all the hours, not just the "X40" hours I'm filtering for. aggregator.displayformat=doubleAsIntaggregator.function=SUMaggregator.namekey=hoursaggregator.valuefield=hoursaggregator.valueformat=doubleAsIntdisplayname=Test SUMlinkedname=directnamekey=hoursquerysort=hoursvalueexpression=IF({hourType}.{name}="X40",{hours},0)valuefield=hoursvalueformat=

Consider I have 2 components (both of them footer section) cq_dialog of footer has 3 fields 1) Title 2) Content 3) Image How do I share the cq_dialog between my 2 components. Is there any other way than direct copy pasting stuff

Hi, Our end users make use of the Alert workflow activity. This is however located in Administration > Campaign Management > Technical Delivery Templates folder which most end users won't have access to and therefore if they try to use the Alert activity it fails due to lack of permissions. Is there a way to allow access to this and similar Technical Delivery Templates? Or is it a case of moving it elsewhere? 

We are using AEM 6.5.21 for an Adaptive Forms–only project (no Sites or DAM setup).In the wizard layout, we're trying to add a custom component (dmaftitle) using this code:<sly data-sly-resource="${resource @ resourceType='dmaf/components/dmaftitle'}"></sly>The component shows up in the form, but we can’t author or edit it in the Touch UI editor.How can we make this custom component authorable inside the wizard component, just like the standard Adaptive Form components?