Product Communities

Hi Team, We have a requirement regarding our approach to new contacts gathered from tradeshows or lists. Instead of immediately integrating them into our standard marketing efforts, we prefer to initiate a warm-up campaign. Once these contacts engage with us, we can then transition them into our regular marketing streams. To facilitate this, we plan to utilize an engagement program that allows us to manage these contacts at a streamlined level, enabling us to enter and exit them as needed. I conducted some tests with a few sample contacts to evaluate how the program functions. I found that while it's straightforward to add contacts to the program, the process of removing or pausing them requires clarification. Specifically, if I want to exit someone from the program, should I remove them entirely, or would pausing them within the cadence suffice? It's important to note that we still wish to track open and click rates, even if a contact has been exited or removed from the

Hello! We're trying to get CJA setup with Marketing Channels. Currently we have Marketing Channels setup in Adobe Analytics, however, a couple of our channels are setup with the rule "is first page of visit". Updated Marketing Channels documentation has mentioned that is is not recommended to us that logic as CJA does not recognize it. (potentially not understanding that correctly). We have an extensive network of internal URLs for instance that we need a channel for in order to not inflate our direct channel traffic. Is there any suggestions on how we might get around this so that we can see all channels in CJA as well? Thanks!

Hi Team,Need some help in understanding what is the benefit of using Graph-Based stitching over Field-Based stitching for CJA?I was under the impression that with graph stitching if user have a linkage between persistent id and transient id in the graph, they don't require to login during the lookback window for stitching to work on the events recorded during that period, stitching should be able to take the persistent id and the transient id namespace and fetch the linked transient id from graph. But the documentation states that user has to authenticate withing the lookback window for both the methods. If that is the case, What is the benefit of graph based stitching over field based stitching? I'm anyway required to record the authentication during the lookback window, I can record my transient id also on the authenticated events and use field based stitching, how is graph based stitching better/different o field based stitching?Cheers!

I feel like I'm going crazy and I really hope that I'm just missing something obvious.We have are using Adobe Analytics to track activity on our employee web-based software.Our employees work in over 7000 stores around the world.We want to know what percentage of our stores are using our software each day.We have an eVar for unique Store ID (for each user).We have another eVar for total number of active stores (captured at the start of each session).We want to create a calculated metric that calculates the percentage of hotels that use our software.It doesn't matter how much usage or what the users were doing. If even a single staff member logs in, that store was active on that day.Trouble is, when I go to create this calculated metric, it doesn't let me plug in the evar for Total Stores. So instead, I've been manually updating the store count every time. This seems really bad to me. What am I missing?    

Hello,Hope someone can assist.I'm trying to create an unsubscribe link in the email template in AJO. I'm getting a syntax error when trying to access the below fieldWhat would be the proper syntax to access the value in consents.marketing.email.subscriptions.TestListWL.topics.0?Any feedback is welcome.Cheers.

Hi there, i m scouting the internet but i cannot find anything that help me understand if from Meta we can send back to AEP some ad engagement metadata. We are looking for an approach for augmenting AEP profiles by harvesting this ad reaction data point.For example:  using ad engagement to augment known customer profiles with additional depth based on the ad profile ??

I have a client requirement where the client requires all fields to be redacted in lower environments since we are dealing with production data, give me suggestion on how to approach this What are the best practices for such a scenario in AEP?What are the risks associated with it?If this is possible in AEP, how to do it? I am open to suggestions, @Parvesh_Parmar @jayakrishnaaparthasarathy 

Is there documentation clarifying how AEP interprets "occurs <= N years before now" versus "occurs >= N years before now"?

Hi all,Recently we've experience that V8 is not pulling the URL tracking strings on the tracked links when the deliveries are created from the Web UI, although they are when they are created from a delivery template in a workflow also in the Web UI.Quite surprisingly Adobe is stating that, as of today, this feature is not available yet. I just wanted to ask if any other V8 Web UI user has also experience the same, and also that, bearing in mind that this lack of a key feature is not very well announced, any potential user who needs URL tracking is aware of the issue.ThanksGuillermo

HI, I wonder if it's possible for some users to hide a schema (user just not see the schema in the table list...)I've tryed "visibleIf", "enabledIf" but doesn't work. Any idea ? Regards.Stéphane

I am attempting to create an audience where an activity occurred within the last 5 years. It seems that the criteria I expect to work is generating code that performs the opposite. For example, event rule: Boat_Activity_Date "In Last" 5 Years Generates this code snippet: WHERE(C0.exists(_xxxxxxxx.Boattransformed_BoatDemographic.Boat_Activity_Date occurs <= 5 years before now))]) Reading the WHERE condition, it seems to specify records where the Boat_Activity_Date is older than 5 years before now. Should it not have "occurs >= 5 years before now".

I have a CAC field something like below, I have a need to make the value of this field dynamically due to a strange use-case.Is there a way I can do this in javascript or with Java code? This has to be a different value and I can't even have a pre-defined set of values for it.   @2542150(order = 1, label = "Dynamic Value", description = "Prefill or update this value dynamically in CA editor or while saving the config value")String dynamicValue(); thanks. @santoshsai @arunpatidar , @pranay_m , @muskaanchandwani @aanchal-sikkaEstebanBustamante  

Unable to sign in into Adobe Experience Platform Debugger. After click sign in, it will show "Signing in" with loading cursor. After a while, the login popup closed automatically without successful login. Is there an issue with the login function ?

Hi,   I am new to the Journey Optimizer tool and am working on setting up reporting/dashboard/ etc. to show success.  One component I would like to measure is the incremental lift journey have on the growth of my audience and would like to ask for advice:  Should we do that through the AEP audience, with in the AJO journey build, or with the CJA reporting?  Thanks in advance for the ideas and guidance. 

Hi there, I have an Object Array that looks something like this: "Account":[{"AccountID": "1", "lineofBusiness": "AA", "pymntType": "Cash"},{"AccountID": "2", "lineofBusiness": "BB", "pymntType": "CreditCard"},{"AccountID": "3", "lineofBusiness": "CC", "pymntType": "Debit"},{"AccountID": "4", "lineofBusiness": "CC", "pymntType": "CreditCard"} ] Let's say I only want to clean up the array to accounts that has pymntType = CreditCard only, so then the expression would look something like this:filter(#{ExperiencePlatform.Profile.Account, "pymtType", ["CreditCard"]} --> this returns a listObject with pymtType == CreditCard only.  At this point, I have couple questions:1) What can I do with this listObject? I am not aware of any functions that accept listObject as a parameter2) How do I extract a value of this new listObject? For example, I want the lineofBusiness at position 0.  Thanks. 

I have got such a code:  However its shows errors like that:6:13:11 PM > ErrorCode: 42601 queryId: 39d83348-6ae0-4f92-8d7e-8c79b703c018 Syntax error encountered. Reason: [line 2:18: mismatched input '.' expecting {',', ')'}]That part works perfectly:select_pwcglobptrsd.identification.core.email,productListItems.namefromdemo_system_event_dataset_for_website_global_v1_1where eventType = 'commerce.purchases'Both tables are enabled to profile. Enable which I would like insert INTO:- _pwcglobptrsd.email STRING- _pwcglobptrsd.Products ARRAY OF STRING 

ImageDelivery is from  <dependency> <groupId>com.adobe.cq.dam</groupId> <artifactId>cq-delivery-api</artifactId> <version>1.2.8</version> <scope>provided</scope></dependency>aemaacs version is<dependency> <groupId>com.adobe.aem</groupId> <artifactId>aem-sdk-api</artifactId> <version>2025.4.20476.20250414T214138Z-250300</version> <scope>provided</scope></dependency>Bundle MyApp:1.0.0-SNAPSHOT is importing package(s) com.adobe.cq.dam.dm.delivery.api in start level 20 but no bundle is exporting these for that start level.how could "com.adobe.cq.dam.dm.delivery.api.ImageDelivery" work in AEM as a cloud service

Hi - My company is implementing a cookie consent solution. I know it affects web and form tracking if the user declines cookie tracking. Does is affect any behavioral tracking for emails?  For example, if a known record, opens or clicks an email, will the Munchkin Code still track that behavior if they decline cookies? Thanks. 

If, we are having two variant in one section, can we toggle the default value automatically in mktoBoolean tag in marketo landing page template

I’ve started exploring the new Salesforce Sync Backlog Dashboards in Marketo, and while the Adobe documentation is a solid starting point, I'm curious about how others are using them.Some questions on my mind:Are you using these dashboards to monitor and resolve sync issues proactively?Have they changed how you prioritize what gets pushed into Salesforce?In complex environments, especially with high lead volumes or heavy API usage, backlogs can be a silent killer for velocity. I’d love to hear how others are implementing these insights or if you're still figuring out where they fit!

We have an existing Marketo program to trackcontact us form submissions from our website, using the contact us channel with defined statuses. Leads filling out this form are added to the program and synced to a matching Salesforce campaign. Now, we want to track submissions coming through the same contact us form but with a specific UTM parameter (utm_campaign = special_offer) in a separate Marketo program. We’ve created a new SFDC campaign for this. To implement this, we’ll create a new Marketo program (by cloning the existing program) and add a smart campaign triggered by form fills that include the specific UTM in the query string. This campaign will update the program status and sync the lead to the new Salesforce campaign. We’ll also update the original contact us program to exclude leads with the special_offer UTM, so they don’t get added to both programs. Does this sound like the right approach, or am I missing anything?

We have a flow that is parsing text from an Outlook Email using the HTML to Text parser which works fine, then taking that and using the Get Elements from Text module with Key Value Pairs.  This is spliiting up the body correctly except in cases where the title uses special characters.  The item below would read in as Multidisciplinary Center and drop everyting after the special character occurs.  What do I need to do to get it to read the special characters? Multidisciplinary Center (MDC) Medical History  Item Name: Multidisciplinary Center (MDC) Medical History

Hello, Is there a way in Fusion to create an Update/Note on a Project which tags all of the assigned Users and Teams?I did some searching but couldn't find an answer Thanks in advance

I'm looking for help with best practices for a design task.  More of the time it works fine to have a waterfall workflow between user 1, 2, and then 3.  But, more often now, we're having projects where we have three disciplines that need to run concurrently on the same design task.  How can we get this setup in Workfront?

How can I retrieve the data for profiles marked as "Profiles in Error" in Journey Optimizer using the query service?