Product Communities

Issue: In the Android and iOS apps, we present content to users from both native screens and web views. To ensure the user is counted uniquely and tied to the same session, we use the "appendVisitorIDsTo" app SDK method to append the "adobe_mc" parameter to the URL of web view page loads. However, there have been instances where we launched new web view navigations in the app and missed implementing appendVisitorIDsTo, while all existing web view navigations have this method properly implemented.appendVisitorIDsTo doc -- https://experienceleague.adobe.com/en/docs/id-service/using/id-service-api/methods/appendvisitorid Our observation is that when a user installs the app and accesses any web view that doesn't have the "adobe_mc" parameters appended, a new ECID is created for that visitor on the web view. This new ECID persists across all subsequent web view navigations regardless of different ECIDs being passed in the "adobe_mc" parameter, resulting in inflated visitor and visit co

Hello, I used to use the Adobe analytics API 2.0 via Swagger or postman but this has recently become impossible. And the message displayed seems to be linked to a billing problem rather than a technical bug... Have you ever had this problem? It's suggesting a free trial...

Hi everyone, I was wondering if anyone had experience using the extensions in the title. In particular, I needed to understand for: GoogleAds 1) First of all Why I can't find the standard https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/advertising/google-ads-extension in my catalog? I has had to install the Google Global Site Tag, less documented... 2) With this extension is it necessary to implement client-side logic for data propagation to GADS or are server-side configurations enough? and if so, does anyone know which configuration works? I've tried dozens in vain... For Pinterest and Bing I haven't ventured yet, perplexed by the results of this integration...but if anyone has any suggestions, they are welcome. Thanks in advance, good work

I'm not finding any great documentation online and the interface doesn't have a definition either. Does anyone know of any technical documentation to explain how the Crash metric works? Or can you explain yourself? Laymen's terms appreciated if possible. Thanks!

Hi,I am trying to add some rule in Adobe Experience Platform that in a Query looks like:SELECT count(*) FROM profile_snapshot_export_xxx where <path>.LastChequeRedeemedDate <= dateadd(day,30, <path>.Most_Recent_Drop_Date_DM) -- 477 I set a rule like this in the audience:However, the Query count and Audience count are completely different (query gives me 477 and audience only 211)How should the rule be set in the audience, so it matches the count from the Query? Thanks. 

var iframe = document.querySelector('iframe[src*="vimeo"]');var player = new Vimeo.Player(iframe);var cent, counter25 = 1, counter75 = 1, retVal, flag = 0;var isVideoEnded = false;player.on('timeupdate', function(data) {cent = data.percent * 100;isVideoEnded = false;if (0.04 <= data.seconds && data.seconds <= 0.90 && flag === 0) {flag = 1;_satellite.track("video_start");}if (Math.floor(cent) === 25 && counter25 === 1) {_satellite.track("video_25");counter25++;retVal = true;}if (Math.floor(cent) === 50 && counter25 === 2) {_satellite.track("video_50");counter25++;}if (Math.floor(cent) === 75 && counter75 === 1) {_satellite.track("video_75");counter75++;}if (data.seconds === data.duration) {_satellite.track("video_end");counter25 = 1;counter75 = 1;isVideoEnded = true;}});player.on('pause', function(data) {if (!isVideoEnded) {_satellite.track("video_pause");}});I am using this code in my window loaded code. Now I am trying t convert this code

Hi all,   I am looking for some help figuring out how to best implement the submissions coming from non-marketo form - it's a multi page format, and collecting information on each page, and the email address on the last page.  What's the best way to implement this so we can trigger campaigns based on the form fills, ensure that all submissions sync to marketo? Thanks, Khush

Hello, we are following this guide: https://developers.marketo.com/blog/make-a-marketo-form-submission-in-the-background/ and we were wondering if we need to have an API user and a Launchpoint custom service created and make a REST API integration between both systems? Or it would all work without such integration? Thanks,Yavor

As the title says. I took a look at Journey Optimizer documentation (https://developer.adobe.com/journey-optimizer-apis/), looking for an endpoint that retrieves journeys, as well as Retrieve an Audience from Segmentation Service API in Experience Platform (https://developer.adobe.com/experience-platform-apis/references/segmentation/#operation/getAudience) retrieves audiences, but applied to journeys, however I did not find any endpoint that does something like that. Is there an endpoint to get information from journeys in Journey Optimizer?

is there any way to limit the character count in a custom field? Trying to make a character limit of 200 characters.

Hi Team, I'm working on a usecase where I need to create a Interactive Proof for a Web URL and need some ideas and suggestion on how to achieve this. I have a field attached to an object(TASK) where we will enter the URL of the webpage that needs to be proofed and I need to develop the fusion scenario that will automate Interactive Proof for that URL entered. Any suggestions and ideas are appreciated. Thanks for your time!!!

Hi Team, We have an issue where we need to download the document version based on the document version id. I am aware that we have a WF module download document which only supports for the document download by ID but not the version ID. Please share your thoughts here.

On Wednesday, July 31, 2024, Marketo Engage will begin the deprecation of the following Social features within the product:• Polls• Social Button• Referral Offer• Video Share• Sweepstakes   Why we’re doing this When we deprecate older features that have low usage, we can reallocate their resources to the overall maintenance of Marketo Engage, which in turn creates an improvement in performance for users across the board. It also helps to ensure features with higher usage get updated and enhanced more frequently.   Dates and Details As of July 31, users will no longer be able to create, clone, or embed any of these Social features in Marketo Engage. Existing Social assets will continue to work through January 31, 2025. On February 1, 2025, Social assets will cease to function. Social features embedded in Landing Pages will need to be removed.   We look forward to continuing to provide you with industry-leading Marketing automation. If you have any questions, please r

As part of our platform modernization, we are officially deprecating support for the Marketo Engage SOAP API interface as of October 31, 2025. While SOAP played an important role in early integrations, the REST API has long since become the standard for new development. It’s faster, simpler to work with, and better supported by tools and frameworks across languages.   All new functionality is exclusively available through the REST API. If you’re still using the SOAP API—for example, for lead management, custom object syncing, or program execution—it’s critical to begin migrating now.   Planning Your Migration Strategy If you're unsure whether your application is using SOAP, check for WSDL references or webService endpoints in your integration code. In many cases, clients built with libraries like Apache Axis or .NET Web Services are tied to SOAP. Once identified, you’ll want to begin translating your integration logic to REST.   For example, SOAP calls for lead operation

I have a Report Builder report that runs as expected when I update the data blocks manually, but if I try to schedule it, it fails. I'm looking for a reason why it failed, but "Error: 8018" is the only thing I see. Nothing complex about the report. Can anyone help? Thanks. 

We’re excited to announce the launch of Adobe Customer Journey Analytics B2B Edition—a powerful new application that delivers comprehensive, cross-channel analysis and visualization across the complete B2B customer journey.    B2B Edition enables you to explore every stage of the buyer journey at the individual, buying group, account, and opportunity levels. It provides a holistic view of stakeholder engagement across channels—from first touch to retention and growth—surfacing actionable insights to help you deliver meaningful experiences at every step.    By connecting marketing efforts directly to revenue outcomes, B2B Edition helps align your marketing and sales teams to optimize customer experiences, scale pipeline, and drive strategic growth across the complex B2B lifecycle.     Want to dive deeper? Learn more about Adobe Customer Journey Analytics B2B Edition or reach out to your account director for additional details.   

When i insert a custom snippet into Guides editor and tried to click the Undo button from Menu it is not working. But it is working for OOTB snippet and snippet having only one tag. Please let me know how to resolve the issue. <note></note>  ---> working  <section>    <title></title>   -----> not working</section>

Guides allows the ability to view the differences between versions of the same topic. In this view there are red and green bars indicating additions and deletions. They are displayed side by side in the left margin in the location the change was made.In Native PDF you can do this too, and there are OOTB templates with styles to display the bars. However, the green bar, unlike in the Guides editor, always overwrites the red bar. The only styles that I see for this bar are as follows:.inserted-change-bar { -ro-change-bar-color: #2ECC40; } .deleted-change-bar { -ro-change-bar-color: #FF6961; }I tried to add a margin to one of them but it did not work. How can I offset one of the bars so that they both display when a line has both an addition and a deletion?

Hi Team, There is a requirement regarding Launch implementation, It is to fire an 'eventx' after every session is complete for a visitor. The above eventx should only fire when :a) event : userUpdateand b) user is logged inAnd we need to fire this event consistently after every session provided the user is logged in. It should not be the case, that a guest user has this event fire though it wont, because condition a needs to true.I was trying for the Max frequency condition but I read in the below link,  it has certain conditions to be fulfilled regarding visitor session count and max freq session count, how basically it works?  https://experienceleague.adobe.com/en/docs/experience-platform/tags/extensions/client/core/overviewPlease add in your thoughts how we can achieve the above requirement.Thanks in Advance.

Hi everyone, I was wondering if anyone had experience using the extensions in the title. In particular, I needed to understand for: GoogleAds 1) First of all Why I can't find the standard https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/advertising/goog... in my catalog? I has had to install the Google Global Site Tag, less documented... 2) With this extension is it necessary to implement client-side logic for data propagation to GADS or are server-side configurations enough? and if so, does anyone know which configuration works? I've tried dozens in vain... For Pinterest and Bing I haven't ventured yet, perplexed by the results of this integration...but if anyone has any suggestions, they are welcome. Thanks in advance, good work

Recently we have launched our first journey with Email channel in AJO so when I see CTR its not showing proper result. Can you help with the formula which you use to calculate CTR in AJO. Src shot shared for your reference.   

AEM as cloud service Hi Team, We need to store metadata — specifically the page path and timestamp — so that a scheduler can later pick it up and create a content package based on that path. Can we store this data under /var/project/storeData in AEM as a Cloud Service? We intend for this data to exist only on the author instance and not be replicated to publish. Thanks, Geo

Hi All,We have an existing AJO email journey which runs in real time and send email to the end user/customers.  We have a new requirement to share this same email content to other department within the organization like agent / customer care team for a reference. we need to share each users email content to these teams like how end user seeing their email. Is there any way we can achieve this.?

Hi everyone,In our AEM as a Cloud Service project, we are generating an **access token inside an OSGi service class**. Every time we call the method in this service, it generates a **new token**.The requirement is:* The token should be **generated only once every 24 hours*** The same token should be **reused across all publish instances** within that 24-hour windowSince AEM as a Cloud Service is **stateless** and each publish instance runs independently, using in-memory storage or static variables doesn’t help — the token is regenerated on every call from different instances.Is there any feasible or recommended way to store and share this token across all publish instances in AEM as a Cloud Service?Looking for a lightweight, cloud-compatible solution. Appreciate any guidance!Thanks!

Hi all, We moved to managing users via the Admin console recently and one area we're unclear about is deactivating users. As a Product Administrator, I'm happy with removing users from the production environment by deleting their product in the console. But should I also need to deactivate the user with WF? Or should this be the other way round - WF first then console? The other issue we're finding is that Federated users we've deactivated in WF are reactivating as we aren't able to remove the product from the console. This is because they are assigned to a user group within the product profile that is synced to the company active directory. Will WF keep reactivating the users while this sync is in place? I'm trying to find a way of deactivating old users without the extra admin of raising an internal support ticket to our internal IT department. Any insight would be greatly appreciated. Thanks Matt