Product Communities

Our company's industry is aligned to software and currently our communication limits is once per day and 2 per 7 day rolling period. We are considering making changes to our communication limits, but curious as to what other's have as their communication limits and any testing you did to come to the decision of what your comm limits should be. We want to be able to do some testing and research before making a shift randomly.

Hi team,I wanted to fully understand if we should use a visitor level container or a hit level for the case here- I want to capture the number of unique visitors over a period of time/months who have done a custom click events (e74 in the pic below). So, should i use visitor level segmentation container or a hit level- i am very sure it is visitor level but am being challenged here by a colleague so asking the experts here :). Also, any video/document which clarifies the difference between the segmentation containers with examples will be helpful. Thanks! 

I'm interested in seeing what is the first clicked item when user lands on a page (at an aggregate level). Is there a way to set up a segment for this? To follow up, I would be curious what users are clicking on first, then what's the top 2nd clicked button on the page, top 3rd etc. I'm trying to build out the user journey to understand what users are clicking on (1st, 2nd,3rd, etc) when they're on a specific page.  For example, I would like to be able to understand whether most users are clicking on the nav first or are they clicking on body then clicking on nav?

While creating audience in AEP, we have a option called "in last week". So want to know the start of the week is Sunday or Mondays. 

Hi, I have an AEM workflow which creates lots of groups when run on a folder, but when i am assigning user to the created group i can just see an error page once i login. how can i give basic set of permission to a group so that  the assigned user can login and view /content/dam/assets page.(not the folders) because folders will be assigned on some condition.  I am planning to create on main group manually/programatically and assign all the workflow created groups to it, so all the basic permissions will be part of that main group.

Hello!  Does anyone know how the Decisioning Method is determined?  We have tests created on the same page but one shows server-side and one shows client-side.  Implementation is client side but using A4T.  Thanks  

I am trying to insert a XF (experience fragment) or replace a component with XF however it's coming up as a blank space in the activity QA link. There is no error in the console logs. Any troubleshooting suggestions?

We are trying to add emoji icon in Subject Line, when we try to  Approve and close displaying  error. We are unable to save the email. Do we have any settings to be enabled for accepting the icon this in Subject Line.

Hello,We are migrating Workfront instance to unified shell. Our CSM requires customer GUID to process the request. Does anyone know where I can obtain this information?

I have a data scenario, where my primary Identity has multiple secondary identities in the source data. There is a MDM system which is generating the Primary Identity - Customer IdThe subscription system is a standalone system which is managing various subscriptions and also generate an identitifer for each customer "Subscriber Id". Now the problem is, because of not havign strong matching engine and varity of data, alsmost for 20% of cases, for same person, this system ends up creating multiple "Subscriber Id" for a person. Illustration:MDMThomas Cook and Tom Cook are identified as same customer and ends up having one Customer Id (12345679) Subscription SystemDue to the different first name, this platform generated 2 separate Subscriber Ids Thomas Cook : Subscriber Id: 50001Tom Cook : Subscriber Id: 60001Subscription system also sends various events to AEP and shares the Subscriber Id (Primary Identity) as event data (subscrition related call data etc) MDM Sys

Hi Everyone, I have a usecase where I want to implement certain functionalities for the first time user visiting to a certain page. I have adobe target which is used to create that audience to implement this. I want to show a popup and do other stuffs for the first time users visiting the page. challenge is how I will get to know that my user its a first time user. Can I use Mbox cookie to understand if the user is new or repeated user. Does mbox cookie have such information. Or is there any other way to do this?

I am migrating from static templates to editable templates using AEM Modernization Tool but  my static template code is in JSP. So, do I need to create a new code base for editable templates or is it compatible to JSP as well? Please guide me, how I can proceed on this.

Dear Team,The client wants to track the userID. Is there any GDPR compliance issue with this? If yes, how can we implement it step by step to ensure compliance and avoid any GDPR violations?Please guide, thank you.

Hi Team - I am trying to understand why a dispatcher cannot cache the PDF documents uploaded into Forms and Documents section, /content/dam/formsanddocuments . I uploaded a PDF documents into forms and documents and tried accessing it with Publisher by appending the content dam path of the PDF and made sure it opened the PDF with extension (as this a requirement for dispatcher to cache). However i do not see it being cached. But it caches the same PDF uploaded under /content/dam. What is controlling this, my cache.any file has "allow" to glob "*".

Hi, I want to know what is the difference between delete a profile via GDPR and DataLife Cycle Request. Thank you! Cristhian Natividad

Hello, I want to change the sender address of my Adobe Campaign instances. As far as I know, if I want to change the "name" of the sender address, I'll have to add to Deployment wizard a mask like this " *@x.com ", so it allows me to write anything in *. Is it correct? And about change it in Message Center, i've to contact with ADobe support, right? How would I use then this new create demail direction? Thank you in advance

Hello, we're trying to do a soap call to our on premise instance, but we're getting this error: A technical error has occured: java.net.SocketTimeoutException   at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.fillReadBuffer(NioEndpoint.java:1264)   at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.read(NioEndpoint.java:1181)   at org.apache.coyote.http11.Http11InputBuffer.fill(Http11InputBuffer.java:789)   at org.apache.coyote.http11.Http11InputBuffer$SocketInputBuffer.doRead(Http11InputBuffer.java:1195)   at org.apache.coyote.http11.filters.IdentityInputFilter.doRead(IdentityInputFilter.java:97)   at org.apache.coyote.http11.Http11InputBuffer.doRead(Http11InputBuffer.java:244)   at org.apache.coyote.Request.doRead(Request.java:642)   at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:303)   at org.apache.catalina.connector.InputBuffer.checkByteBufferEof(InputBuffer.java:615)   at org.apache.catalina.connector.InputBuffer.read(InputBuff

Hi all, How  different environments will be mapped to different runmodes how config.dev will be mapped to dev environment what's the underlying mechanism for this.How the mapping happens.Thanks in advance.

Does AEP have ability/option to convert between XML to JSON and vice versa? If not currently, is there a plan to consider this? Thanks. 

I have had a few marketers raise questions about the New reporting tool. When measuring email click-through rates (CTR) in the industry, the standard practice is to use "unique clicks,"  meaning each recipient is only counted once even if they click multiple times on the same link within the email; this provides a more accurate representation of engagement with an email campaign. This raises a few questions, and I was wondering if there are documented answers/rational from Adobe:In AJO, the CTR indicates to be Total Clicks / Total Delivered, instead of using unique click / unique delivered. Is there a documented reason/rationale why Adobe uses total clicksSimilar issues with CTOR. In our instance, Delivered appears to be lower than Unique Delivered.  How is this possibleWhere is there a clear breakdown that can be shared with marketing teams? Need to get answer for marketing teams.

Hi,  I have created Individual Profile Schema. Then I have create a dataset which I have successfuly ingested the data into the dataset. Then I checked in the profile and the profile have been successfully created. However, when I try to create audince using attributes using my custom fields as a (schingDeviceID = Exists) the audience shows there are no data associated with having this attributes. However, as the image displays in profiles, it shows that there are records that attributes schingDeviceID exists. Does know how I could resolve this issue so that I am able to create audience? Please let me know if you need anymore information. Thankyou All the images are attached below. Best regards,Sching

Hi, When I try to create an audience in AEP audience manager, it appears I cannot leverage on the OOTB Page URL dimension (xdm.web.webPageDetails.URL). The only available URL attribute in Audience Manager is the web referrer URL (see screenshot). Is there a way I can create an audience based on the page URL the user visited on our site? Thanks! 

Hi, is there a limit to the number of fields you can select in the Workfront 'Read a Record' module within a Fusion flow? I've seen cases where selecting too many fields causes Fusion to throw an error, but I’d like to confirm if there’s an official limit. Thank you!

Hi guys, I have a project with more than 10 frontend modules, each one having its own component group. Some of them are using the default AEM React module, while others are using a headless Next.js frontend. The problem is that I need to create one component in a different component group that can be used across all the other component groups. I tried creating the generic component frontend module with the default AEM React module and added it to the "Generic Components Group." I then included its component group inside the "first-project-components" group in the policies file, as shown in the code below: <wcm jcr:primaryType="nt:unstructured"> <foundation jcr:primaryType="nt:unstructured"> <components jcr:primaryType="nt:unstructured"> <responsivegrid jcr:primaryType="nt:unstructured"> <first-project-components jcr:description="Includes only SPA-Enabled components.

My team currently utilizes a fusion between Workfront and AEM Assets, but we’re exploring the possibility of connecting AEM Sites with Workfront. Our goal is to create a seamless workflow where page creation initiated in Workfront transitions smoothly into AEM Sites, allowing the process to continue within AEM’s workflow. Is there an existing integration or fusion between AEM Sites and Workfront to enable this functionality? If so, where can I find more information about it?